UPS’ Post

Customer Service with Some Other 3PL How it started: Some Other 3PL promised you personalized service tailored to your brand’s unique needs. How it’s going: You’re just another ticket in their queue, waiting days for a response. The Motivational Difference: You get a proactive partner who’s obsessed with your success. You’ll never feel like just a number in a line again.

Disappointed with PriceOye.Pk experience !!!!! Ordered a phone with a 24-hour delivery commitment on Mar 29th. Dates kept changing due to stock issues. After 4 delays (Mar 30th, Apr 1st, Apr 2nd) and a processing fee, I cancelled on Apr 2nd. Refund takes 15 days! Lesson learned: For urgent needs, physical stores might be faster. Consider researching PriceOye.pk's customer service reviews before placing an order. There have been reports of delayed deliveries and difficulty obtaining refunds. For online orders, prioritize cash on delivery (COD) if available. This can offer more protection if you encounter problems. Priceoye P.S. Found the phone readily available in local stores. Might've saved time & money by visiting myself.

Important: Customer reward system (loyalty card) – Customization: First we activate the reward in Settings -> Purchases / Sales -> Customer reward (check the box).   Rewarding customers is done in 2 ways: With Points.   – The type of points (in the above example / image with LOY code and description POINTS) is always 1 point. – In the total amount of https://lnkd.in/gVTR97N #retailpos #inventory #invoicing

The comment below the ****** was made in another post referencing "free shipping". There is a reference to a regional carrier that had "horrible service" and gave the receiver a "very bad delivery experience". So...the questions surrounding the issue are as follows: 1.) Is the "horrible service" from the regional carrier quantifiable so that the shipper is knowingly using a carrier that provides poor service? Generally speaking, when you, the shipper, switch from a national carrier to a local or regional carrier, whether it is real or perceived, you accept that you are accepting a lower service level, in terms of quality (maybe not in speed, though). 2.) What caused the receiver to label this event a "bad delivery experience?"? Was the delivery late? Did the box smell of cigarette smoke? Did the delivery person show up in jeans and a tee shirt? Was the box damaged? Did the delivery driver pull into the driveway in a van that was covered with graffiti? The broader question to address the statement "I would have been happy to pay a few bucks and take my chances with the known carriers (FedEx, UPS or USPS)"..is.............should retailers /etailers allow the customer to choose the carrier? I've dealt with this in previous lives, and if you are a user of UPS/FDX/USPS form one or all of your locations, it is possible to acquiesce to the desire of the customer (charge or no charge TBD). If you do NOT use all of the BIG THREE, what's is the right answer to the customer? Bottom line, the statement below justifies the adages "you get what you pay for" and "you can only have two of the three - fast, good, cheap - which two do you want. ************************************************************************* "Free shipping can be a real pain like I experienced. The retailer chose a regional carrier that had horrible service and gave me a very bad delivery experience. I would have been happy to pay a few bucks and take my chances with the known carriers (FedEx, UPS or USPS). Nothing with that free shipping turned out to be convenient, fast, or free (my time is valuable)."

It's a brilliant lesson how to fuel growth through customer service.

I recently purchased a product from FOOMER Company, but unfortunately, my experience has been far from satisfactory. Despite my request for a return, I have yet to receive the refund amount. As someone who values excellent customer service, I’m disappointed by this lack of response. Effective customer service is crucial for any business, and it’s disheartening when expectations aren’t met. I hope FOOMER Company can address this issue promptly and restore confidence in their commitment to customer satisfaction. Not to buy product for these companies FOOMER This company does not give you a refund on time. I bought these products on 24 August and now 17 September today. I have not received my refund FOOMER. So please do not buy products from this company. My order id is 83174 2. 83256 #CustomerExperience #CustomerService #FoomerCompany #BusinessEthics #ConsumerRights

Do you want to handle customer service like a PRO and increase the revenue of your dropshipping store? Don't worry, we've got you covered! Check out our expert tips on how to turn those frowns upside down and keep your customers happy 💜 . . #dropshippingtips #ECommerceMadeEasy #DropshippingSolutions

Customer reward system (loyalty card) – Customization: First we activate the reward in Settings -> Purchases / Sales -> Customer reward (check the box).   Rewarding customers is done in 2 ways: With Points.   – The type of points (in the above example / image with LOY code and description POINTS) is always 1 point. – In the total amount of https://lnkd.in/gVTR97N #retailpos #inventory #invoicing

One of the scariest parts of business is not being able to get the help you need when you need it. If you feel like you're being ghosted by your 3PL's customer service, you're not alone! 👻 Is unresponsive customer service making you feel overlooked and ignored? 🎃 It's time for a 3PL with years of expertise across channels and a drive to provide you with the best solutions. And don't forget to check out our latest article for more on how to overcome whatever 3PL horrors you're up against: https://hubs.ly/Q02VkZnx0

It's a brilliant lesson how to fuel growth through customer service.