Twilio’s Post

No matter how on-point your live call center staff is, a bad IVR leading up to that moment can form the caller's opinion about the company. Let me voice IVR prompts that will prepare -- and massage -- the caller for a great live service experience. #IVR #ivrvoice #callcenter

New Feature: End IVR Workflow Action https://lnkd.in/gbpcttb6

New Feature: End IVR Workflow Action https://lnkd.in/gyu-YdnB

Key Features Available in the Class 5 Softswitch Solutions 👇   👉 IVR 👉 Auto attendant 👉 Call mute and un-mute 👉 Call waiting 👉 Find Me, Follow Me 👉 Ring group 👉 Voicemail 👉Call authentication 👉 Billing and invoicing 👉 Reports and CDRs #ASTPP #ASmartTelephonyPlatform #VoIPBilling #VoIPBillingSolution #VoIPservices

Want to Master your IVR system? Then check out this article on Call Centre Helper which outlines... What to do... AND What to AVOID when changing or updating your IVR system. Link in the comments.

Making an IVR Recording Is Easy: Here Are 4 Places to Start

Keep your business open 24*7 with IVR Interactive voice response or IVR allows your customers to interact with your business anytime, right on their phone. If you have called the helpline of a bank or any business, you probably might have interacted with an IVR system. •Greet customers with a personalized message in the IVR menu. •Let customers interact with your business through IVR options. •Keep your business support open even when your support executives are away. •Automate a part of the call handling process and boost employees’ productivity With a cloud-based IVR system, your business can handle an unlimited number of calls from customers and prospects giving you enough room to scale your business. #Jmrinfosystem #ivrservices #Cloudtelephony #businesscommunication 

Keep your business open 24*7 with IVR Interactive voice response or IVR allows your customers to interact with your business anytime, right on their phone. If you have called the helpline of a bank or any business, you probably might have interacted with an IVR system. •Greet customers with a personalized message in the IVR menu. •Let customers interact with your business through IVR options. •Keep your business support open even when your support executives are away. •Automate a part of the call handling process and boost employees’ productivity With a cloud-based IVR system, your business can handle an unlimited number of calls from customers and prospects giving you enough room to scale your business. #Jmrinfosystem #ivrservices #Cloudtelephony #businesscommunication 

In this GS video guide, Grandstream will be going over how to create an IVR and will be configuring the Basic Settings of an I V R as well as the Key Pressing events that will be utilized to route calls into the system. An Interactive Voice Response (IVR) allows callers to interact with the UCM to route calls appropriately to the desired service or departments without passing by a receptionist, such as in banks, call centers, customer services companies, hotels, insurance companies, hospitals, and more. https://lnkd.in/e3HmasgA

You may have outgrown the IVR you originally implemented for your company. Let's go through an audit of your phone system and get it current! #IVR #ivrvoice