TSA Group - Australia’s Post

📕 Premium customer service and experiences still matter. 😀 Nights. Holidays. Weekends. Call after call—it takes patience, persistence and a positive attitude. 😩 You deal with a lot. Headset issues, the “system” randomly freezing, and the occasional person that takes their entire bad day out on you. 🌟 To all customer service reps and teams out there - thank you! _________________________ #CustomerService #Careers #PeteSteam #employeeengagement #inspiration #contactcenter #callcenter #cxleaders #customerexperience

Statistical insight: Phone calls remain the top customer service interaction method according to recent call center statistics. Because of this, having qualified talent on the phone is crucial. Skilled staff can empathize, solve problems efficiently, and elevate customer satisfaction. Investing in exceptional call center staffing is essential for creating seamless customer experiences. Did you know that our Candidate Success Team is dedicated to coaching new hires through their placement journey? How important is specialized support for onboarding and development to your staffing strategy? Share your thoughts! There's more to uncover about call center trends and insights: Read more here: https://lnkd.in/ewykCikw #CallCenterSuccess #CustomerService #QualifiedTalent #CandidateSuccess"

Week 6 of my LITA Virtual Assistant journey is underway! Today, we delved deeper into the art of customer support. I learned invaluable insights on essential traits like patience, empathy, and active listening. We also discussed the principles of effective customer service. These skills are crucial for building strong relationships with clients and providing exceptional service. Can't wait to apply what I've learned to real-world scenarios! #ladiesintechafrica #LITAVirtualAssistant #virtualassistant #CustomerSupport #LearningJourney

Sometimes, we do things without considering the impact they have on others. That's true of contact centers, too! Customers notice certain phrases or processes that might be overlooked by contact center staff, and not in a good way. Call Centre Helper Magazine enlisted the advice of experts like •Shep Hyken, Jenny Dempsey, Michael Clark, Garry Gormley, and Bill Quiseng, to help you identify some things to stop doing as we head into 2025! Check out their advice here: https://lnkd.in/e5ZFTRtP

Are you looking for ways to make your customers feel more valued? ✨ Call Centre Helper Magazine asked me to contribute to their latest article on how you can promote customer value in your contact centre. Read the full article here 👉 https://lnkd.in/eURKjG6X Check out • Shep Hyken Garry Gormley and Mike Aoki tips too! #contactcentres #customerexperience #customersatisfaction

Discover how professional answering services can handle your calls with ease, ensuring that every client engagement is stress-free and seamless. Read our most recent blog, "How Answering Services Help You Conquer Call Anxiety," to overcome call anxiety and increase your confidence. Find out how outsourcing phone handling may help your organization by lowering stress levels for employees, increasing customer happiness, and freeing up time for core operations. Explore professional analysis and real-world examples to see how answering services may improve company communication and assist in overcoming call anxiety. To read more, click here! 🌐: https://buff.ly/3SFVx71 #AnsweringServices #CallAnxiety #BusinessCommunication #CustomerSatisfaction #StressFreeBusiness

In today’s digital world, a virtual front desk goes beyond answering calls—it’s a complete solution for managing customer interactions, booking appointments, and so much more. At Compound Assistants, our virtual front desk service ensures every client interaction is seamless and professional. Learn more about how a virtual front desk can elevate your customer service and streamline operations. 👉 https://wix.to/5mcFHES #VirtualFrontDesk #VisitorManagement #CustomerService #CompoundAssistants #BusinessSolutions

BEFORE you hire a #virtualassistant, you should have an idea of the transformation you desire. For instance, if you're hiring one to complete customer support tasks, are you hoping to improve customer response times, boost customer loyalty, and/or increase product/service upsells? When you know what you want, delegating is much easier. Many people run into issues because they're overwhelmed by doing everything and want to hand tasks off, but they haven't defined what the outcome of that should look like.

**Brands with Call Centres** What a horrible experience I've recently had with a financial services company, where I've had to call a few times to access online services, in this time I spoke to several people. 1. Suprise & Delight Had a detailed discussion with the initial person each time and then had to be transferred to 2nd line support each time (understandable), however, I would expect some details to be handed over to the next person - and not to have to go back through all of the details of the issue - this is how you frustrate customers rather than surprising & delighting them. Please look at your processes & see where you can make things easier for both the customer & the team taking the calls. I can see why this would be difficult if there were call queues, but in this case there weren't at all. 2. Customer Journey Mapping Perhaps even more frustrating is this business also needs to do a customer communication journey review - the root cause of my problem was that I had been sent an email to set up online services too soon, there was an internal decisioning process that hadn't been completed yet. Had the correct communications been sent at the right time, it would have saved several calls into the call centre, and meant a less frustrated customer! 3. Internal Feedback Process Then trying to help this business improve things, the only way for the problem to be fed back internally is for me to raise a complaint - why? There should be a process for employees to flag where something has happened which shouldn't have so that the service can be improved going forwards. #supriseanddelight #customerservice #serviceimprovement #callcentres #crmjourney #customerjourney

Modernize your #depositoperations services for your customers/members with Quinte’s Service Desk. What you will achieve: More efficient and improved #operationalprocesses ultimately leading to elevated customer/member satisfaction. You may not be available during the holidays but your operations can run 24/7. #HolidaySeasonReady #CustomerRetention #MemberRetention #MultichannelSupport #QuinteFinancialTechnologies #Quinte #DepositOperations #FintechSolutions #FinancialGrowth #BankingUpgrade #SeasonalSuccess #Incverified #Incverifiedprofile