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Why Running Restaurants and Bars Is Not So Different from Managing Hotels As someone with 25 years of experience operating restaurants, bars, and event businesses in one of the most demanding markets in the world—New York City—I often hear people say that running hotels and running restaurants are two completely different endeavors. I respectfully disagree. The core fundamentals of success in both industries are strikingly similar. Here’s why: • Customer Service Excellence: Whether it’s a restaurant, bar, or hotel, creating a memorable guest experience is non-negotiable. Anticipating needs, exceeding expectations, and delivering personalized service are at the heart of both industries. • Operational Logistics: Managing day-to-day operations requires precision. From supply chain management to scheduling and inventory control, the systems in place for restaurants and bars translate seamlessly to the complexity of hotel operations. • Team Leadership: Building and leading motivated teams is a universal skill. Empowering staff, fostering collaboration, and maintaining high morale are crucial whether you’re running a hotel or a restaurant. • Client Relationships: Cultivating strong relationships with guests, partners, and the community is fundamental to long-term success. Hospitality, in all its forms, is about connection and trust. • Financial Management: Budgeting, cost control, and revenue optimization are essential in both fields. The principles of maximizing profitability while maintaining quality are shared across the hospitality spectrum. While hotels may involve additional complexities such as room bookings and housekeeping, the overarching principles remain consistent. Both industries thrive on attention to detail, adaptability, and a passion for creating unforgettable experiences. I’m a firm believer that diverse experience within hospitality is an asset—not a barrier. The lessons I’ve learned managing restaurants and bars have prepared me to contribute value to any hospitality operation, including hotels. What are your thoughts? Let’s challenge the idea that these roles are fundamentally different and start celebrating the transferable skills that drive success across the hospitality industry. #HospitalityLeadership #CustomerService #OperationalExcellence #HospitalityIndustry

Well, how many of us would agree to the fact that in hotel industry, the designations/titles are just not more than any labels. While they should have been curated to define the true essence of one’s role and the impact on guest experiences, isn’t it!! Do we not agree, redefining these roles/titles would reflect not only their specific expertise but also the artistry behind each function? Aligning roles with their true purpose, we will be able to foster a culture of ‘EXCELLENCE & PRIDE’. Have a few suggestions, such as: “Waiter & Waitress- Ambassador of Dining Experiences”    “F&B Manager- Manager/Director Culinary Excellence & Guest Delight” or Manager/Director Dinning experience and Guest Delight” “Executive Chef- Master  Culinary Excellence & Artistry”  or  “Culinary Virtuoso and Innovator”   or  “Chief Gastronomic Innovation” or, you might too have some to suggest!!! Are, more than welcome. I know they look a elaborated 🤔 😁  but these titles go beyond conventional labels, embodying the passion, precision, and excellence each professional delivers. By aligning titles with purpose, we reinforce the importance of each role in creating unforgettable guest experiences. #HospitalityLeadership #GuestExperience #ElevatedService #LuxuryHospitality #CulinaryExcellence #HotelManagement

Title: The Power of Teamwork in Hospitality In the hospitality industry, individual efforts are crucial, but it’s the strength of a team that creates miracles. Each member—from front desk staff to kitchen crew—plays a vital role in delivering exceptional guest experiences. Consider a bustling hotel: a front desk agent ensures a smooth check-in, while housekeeping maintains impeccable room standards, and restaurant staff offers delightful dining. It’s the synergy of these efforts that transforms a stay into a memorable experience. Moreover, teamwork boosts morale and fosters a positive atmosphere. Happy employees lead to satisfied guests, which is essential in our industry. Let’s cultivate a culture of teamwork by encouraging open communication and celebrating collective achievements. Together, we can elevate our services and set new standards, proving that while one can make a difference, a team can truly work miracles. 🌟 Join the conversation and share your thoughts on teamwork in hospitality!** #Teamwork #HospitalityIndustry #GuestExperience #Collaboration #Leadership #HospitalityExcellence #TogetherWeCan #CreateMiracles #EmployeeEngagement #ServiceExcellence

Time Decay- the costs of vacant roles in an organization Here is a brief breakdown of the major costs of open leadership positions by rank. #TheLoringGroup #TLG #Hiring #Hospitality #TalentAcquisition #HumanResources #restaurant #hotel #hospitalityindustry #food #travel #luxury

Hotel Food and Beverage- are hoteliers missing an opportunity? Traditionally, hotels viewed their restaurants and bars as amenities for guests rather than profit centres, so hotel recruiters rarely considered candidates with commercial restaurant experience to manage food and beverage operations, preferring those with hotel training.   However, as many hotels now have vibrant dining and drinking venues that attract both hotel guests and the general public, HR managers may benefit from thinking outside the box by bringing in talent from the restaurant world.   Commercial restaurant professionals could leverage their expertise in areas like business operations, customer trends, concept development, events, and marketing to make hotel food and beverage outlets more competitive and financially successful in their own right, complementing the overall guest experience.   Not only do we understand commerciality but are aware of customer trends, positioning of a restaurant or bar, private dining and events; ensuring the offering within hotels is not a secondary thought of its hotel guests, but a first class destination for all.   Food and beverage for thought?! #hotels #recruiters #recruiting #hospitalityindustry #hospitalityrecruitment #hospitalitycareers #foodandbeverage #management #foodandbeverageindustry #restaurants #restaurantmanagement #recruitmentagency

The Global Travel Boom; Why International specialist Chefs are in high demand Any person hiring chefs for hospitality sector will acknowledge there is shortage of skilled chefs With a skills gap in the sector, hiring experienced specialist chefs has never been more critical for a hotel’s reputation and success There is another bigger challenge which hotel leaders are also facing: 🔴 Poor rate of retaining chefs A report from Delloitte hospitality industry 2023 shared a concerning story regarding retaining chefs across European hotel properties. The report findings were as follow: -  Average cost of €45,000 euro to replace a senior chef in a luxury property -  3 months’ time to fully onboard a new kitchen leader -  22% YoY increase in chef turnover rates across EU hotels -  15% revenue impact during transition periods Why are chefs in such high demand? -  Industry expansion -  Talent gap and changing demographics -  Business model changes -  Evolving consumer demands -  Rise of fine dining tourism As demand for high quality cuisine continues to rise, chefs are now one of the most important talents in the hotel industry. 5 strategies hotels can adopt to retain top chef talent ✅ Offer Competitive Compensation ✅ Provide Opportunities for Professional Growth ✅Ensure Work-Life Balance ✅Recognise staff contributions ✅ Celebrate Achievements ✅ Promote a Collaborative & Creative Work Environment #hotel #chefs #hospitality

Restaurateurs & Hoteliers unite 🧑🍳 🏨 As heard at the Independent Lodging Congress, leading the panel on Restaurant Tech, Joel Montaniel, Darius N., Morgan Wiley and Byron Lazaroff- Puck - PART 2 Consider leveraging hotel guest data at every touchpoint, meeting guests where they are, and taking notes from hotels on communication. 🔍🏨 Don't forget to provide a procedural experience and reach out to each other (restaurant/hotel) when in need. Remember to lead your restaurant from the floor, not the boardroom. Ensure the communication accommodates the needs of both. Integration between PMS and restaurant systems is key. 🔑 and can’t happen soon enough. At the end of the day, people remember people, and energy comes from the restaurant as a focal point for mutual benefits. And if even Joel Montaniel can’t get a 7:30 reservation on a Friday night in the city, then there is something greater to be said. Let's take the restaurant/hotel relationship to new heights 🚀 📍New York, USA #restaurantindustry #hospitalityindustry #guestexperience #communication #leadership #integration #tech

I've had the privilege of working for and with some of the top hotel brands in the world. 🌎 When I meet with a new client or perhaps people outside of the industry about what I do - the same question is always asked, "How do you actually increase service scores?" This is a big question! And honestly, the answer is simple - or at least the process is simple. There is nothing you can buy, give away, or say that would automatically increase scores in perpetuity. Danny Meyer wrote in his book - one of my top reads of all time - Setting The Table, about the power and need of setting and establishing standards. Without them, he writes, "just give away the keys to the restaurant." 🧂 If you want to improve service scores, the answer lies in your standards. When standards are clearly defined, well distributed, and effectively trained - service scores will be a well-earned result. 🤩 Simply put - if you want to increase your scores- focus on your standards.🎤 #hospitality #standards #service #quality #restaurants #spa #hotel #qualitycontrol #luxury #leadership

Explore in our recent newsletter how boutique hotels without F&B outlets can elevate culinary offerings for their guests!💡

The old school way to run your F&B is finished Build it, they will come --> Finished Restaurant, bar, lounge --> Finished Restricted supply chain --> Finished Focus on in-house guests --> Finished Managers in the office ---> Finished And here are five ways I like challenge hoteliers to think differently --> Always be innovating --> Craft an exciting offer --> Allow flexibility in supply chain where it counts --> Build a community --> Digitise your operation Forget what you've always done Because there are way too many opportunities ahead By embracing a different mindset The question is.... Are you ready? 🤷🏼♂️ #innovation #thinkdifferently2024 #hospitality #hotels