This is a banger from Lou Downe. Practical considerations and actions to take with a situation that most orgs find themselves in at some point.
We get asked The School of Good Services about the relationship between products and services regularly. People often struggle to get more focus on services in product-centric organisations. Our answer is always that there is no one 'side' you should take on being more product or service centric, rather get the two areas working better together. Being user-centric means finding a balance between products and services The challenge with balancing a product and service focus is that they are both inherently pulling in different directions. Organisations with a sole focus on products will often struggle to get permission to work across product areas and join up service journeys. Likewise, extremely service-oriented organisations might struggle to build shared capabilities that would enable each service to be more efficient and scale to a wider user-group. The solution isn’t a simple one to fix over-night, and there are often deep-rooted reasons why we’ve ended up where we are that need to be unpicked, but there are some ideas to try if you find yourself with an imbalance between product and service thinking in your organisation We've written about some thoughts on this, it's not product vs services, it's more, why do they need each other? https://lnkd.in/eF2pkqgX
Founder and Director at The School of Good Services
9moThanks Tom!