I’m #hiring. Know anyone who might be interested?
Role: Customer Success Associate
Job Description
Vivant is looking for experienced individuals to manage the day-to-day operation and customer success for our client as well as any required tasks assigned by other members that can be done.
Work directly with our sales, support, and accounting team to coordinate and gather information about potential clients and existing clients by calling previous carriers and finding out if the client is under contract or obligations, documenting all notes under projects/leads/client info within our business management platform, Utiliko.
Responsibilities--
Customer Relationship Management:
Build and maintain strong, long-lasting client relationships.
Onboarding and Training:
Ensure a smooth onboarding process for new clients.
Conduct product training sessions to help customers get the most out of our offerings.
Account Management:
Gather customer feedback, sharing insights with product, sales, and marketing teams.
Advocate for product features and improvements based on customer needs and feedback.
Post Installation:
Calling and disconnecting accounts once projects are installed, understanding the telecom world of how porting a number works, placing orders for new services with our partners for new internet service, answering calls/emails and coordinating installation with our clients.
Once projects are installed, ensuring we set up the client for billing in Utiliko, ensuring if there are any past due invoices, we contact the client and collect payments, answering calls and responding to client issues, creating support tickets for them and routing those tickets to support staff.
Documentation of all responsibilities, creating training videos, taking charge of creating new workflows to make the company and process more efficient for both the Client and our company.
Requirements:
Professional, well mannered, extremely well organized, self-motivated, hard (smart) working, reliable communication method (phone, internet), out-of-the-box thinking, problem solver.
Ideal candidate:
One who meets the requirements above, is able to solve problems, is well organized and can learn and seek to learn. We want a team member to start here, learn the operation and move up within the company ranks and recruit others in the future to build the team.
Future:
We are a fast growing company and this creates a perfect opportunity for those looking to build a long term career. Your responsibilities will become the base line for your growth. If you are able to go above and beyond, show through actions that you care, you make life easier for the rest of our staff and make our clients more effective, then this will accelerate your path of growth within Vivant.
Job Type: Contract, Full-time
Schedule: Graveyard
Experience:
Customer success: 2 years (Required)
Work Location: Onsite (Clark, Pampanga)
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