Tim Perez’s Post

This is what #ThoughtLeadership looks like. #GenAI models are well on their way to become commodities. #Aerospace and #Defense companies will only be able to use these commodities with the right controls in place. #Einstein and #Salesforce get that and this latest book from Martin Kihn can help you find the way forward.

Delighted to announce that it's true what you have been dreaming -- there is a sequel to my and Chris O'Hara page-turning classic "Customer Data Platforms" book ... and it's out next month in time for #Dreamforce24 "Customer 360: How Data, AI and Trust Change Everything" starts with this line: "Every company wants to deliver a great experience to its customers, but very few can do it." How can you be one of these few -- the Disneys, Amazons, Chanels, Apples ... ? My new book written with Andrea Lin tells you the great news: New technologies make it possible to deliver exceptional end-to-end experiences if you follow the principles of Data + AI + Trust 🤓 🤓 Data: Combining and organizing customer data is a critical first step to delivering a superior Customer 360 ... this is where the promise of the super-category CDP extends beyond the bounds of marketing to support the entire customer experience from awareness through endless love ... 👽 👽 AI: Its potential is literally unlimited -- that is, beyond our (human) powers to comprehend -- and yet it needs a *very careful approach* and the right internal processes to make it work for your business 😍 😍 Trust: Customers (and legislators) require the security, availability and privacy of data ... and your teams need to be able to trust *and understand* automated decisions and insights In the same way "Customer Data Platforms" helped define and explain the most important mar-tech category to emerge in a decade, "Customer 360" points the way to the future of customer data management for the entire enterprise More to come in the following weeks -- including my all-new Porter-esque "Five Forces of Customer Experience" -- and in the meantime, please consider pre-ordering your own copy using the link in the comments

Companies are tapping into the power of predictive and generative AI to allow teams to deliver what customers want — with the proper context. Unifying your first-party customer data and making it easier for your teams to take action is the key to delivering on customer expectations and experiencing AI’s full potential. 

Calling all customer data enthusiasts! Join us as we democratize the world of richer, faster AI-driven Customer Insights. Become a Power User to gain exclusive early access to AI Copilot and Predictive analytics models. How to Join: 1. Sign-up (Limited Seats) 2. Explore ConvertML 3. Provide Feedback 4. Enjoy Exclusive Benefits Find out more and join us here: https://lnkd.in/d3wbkdxz . . . #Analytics #ConvertML #Marketinsight #customerbehavior #customerfeedback #customersuccess #customerinsights #survey #quantitativeresearch #surveyanalytics #surveydata #Typeform #Typeformanalytics #qualitativeresearch #customersatisfaction #customeranalytics #surveys #CRM #hubspot

Dovetail Announces World-First AI Customer Insights Hub to Drive Customer-Centric Decisions Across Enterprises https://lnkd.in/dDGEmRyR #AIproducts #analytics #CustomerInsightsHub #Dovetail #Dovetail3.0

Ever wondered why #RealTimeDataAnalytics is so powerful, even across a range of industries? From improving decision-making speed to enhancing customer experience, discover how this technology is revolutionizing #BusinessIntelligence and why staying ahead with real-time analytics isn't an option anymore. 🔍 Get the full insights in our new blog: https://lnkd.in/ejwDRMFM #DataDrivenDecisionMaking #Innovation

Everybody talks about real-time but nobody is doing anything about it. Well, #Exasol is. You need incredible speed to clean, load, and analyze your data in real-time. Read the article below to learn more. #Espresso #data

Explore how leading enterprises are harnessing data 📊 to revolutionize customer engagement 🤝 and drive growth 📈. Discover actionable strategies powered by AI 🤖 and automation ⚙️ that create personalized experiences 🌟 and streamline operations. 🚀 Unlock the potential of data-driven innovation ! 🌟 https://lnkd.in/d3i97yyU #customerexperience #datadriven #digitalinnovation

Arria https://www.arria.com and Qlik What a #team for #data #nlg #ai #generativeai #leadership #relationships 100% Trusted, Accurate, Actionable and Insightful instantly every time. Enjoy my stories about #Life and #Business at peternathan.substack.com❤️

🏊♀️Are you drowning in customer data but struggling to extract meaningful insights? 🏊♀️ Turn customer conversations into actionable intelligence with Call Journey. 🤯 Key benefits: • Industry-leading transcription accuracy in over 40 languages • Robust PCI and PII redaction for enhanced security • Deep dive analysis with root cause diagnoses, customer effort index, and more • Customizable dashboards and visualizations for easy understanding Ready to unlock the power of your customer interactions? Watch the video here and learn how we can help: https://lnkd.in/gTzgXCKi #CustomerIntelligence #AI #DataAnalytics #CX #CustomerExperience