Tim Geisenheimer’s Post

Our latest blog covers the best practices for user #chatbots for #customerservice, sales, and engagement. Learn more here. https://lnkd.in/ee-_UWK7

What’s more valuable: a customer who closes a big deal or a customer who never stops talking about you? I’ve seen it firsthand that transactional thinking is the enemy of sustainable growth. At Eazybe, we prioritize relationships over one-off deals. It’s why we designed our platform to do more than just automate processes; we help sales teams create meaningful conversations. Loyal customers are the ones who refer, repeat, and remind the world why your product matters. What’s your strategy for building customer relationships that stand the test of time?

Hard truth: Just because you release a new feature doesn’t mean everyone will use it. We recently launched some new features at FERMÀT and we learned 2 important lessons: 1. Feature adoption is a barbell On the left side, you have your most active customers. They are the ones who consistently and quickly adopt new features you release. On the right side, you have your least active customers. For us, those are out managed service customers. And they are always slow to adopt. The result? There are a lot of customers missing out on your new features because you haven't enabled them. I saw this with Ramp's recent feature release, too. Their new product integrates with your calendar, but overall, it's only valuable if you're already a Ramp customer. 2. You have to put a lot of effort into enablement and awareness Of course, there's the aspect of sales. They want to highlight new features to boost new customer acquisition and close deals. But your strongest pipeline is your existing customers. So going forward, we'll be doing a pre-release to our existing customers first a few weeks before. That gives them the opportunity to adopt the new features and if they want to, they can share their opinions about it which will help boost awareness and adoption among our prospects. We're iterating our approach again in our next launch—and we can’t wait. Very excited for what's to come.

#kopitalk on balancing customer and the company. “Can we remove this feature?” “Is it possible to add that functionality?” I started my career as a sales representative. I often caught in balancing customer’s expectations and the company’s limitations. On one side stood the eager customers, They want the ideal solution that will solve pain points, boost efficiency, or make their lives easier. They want seamless integrations, lightning-fast response, and personalized service that is tailored to their needs. On the other side loomed the company’s constraints—firmly rooted policies, product limitations, and the unyielding machinery of bureaucracy. “Sorry, we can’t customize that feature.” “Our pricing structure doesn’t allow for exceptions.” It is very tough to handle these situations, very often it leads to stressful conflicts. Because it is important to make both sides happy. However, I always feel that it is easier to deal with clients demands than what a company can offer. Somehow customers are more understanding and forgiving. Bringing customers'feedback back to the company wasn't always received well. We are lucky to have our voice heard and accepted, Otherwise it could end up being rejected or worse, ghosted. Some managers portray us as weak for bringing back problems, and assess us as poor in selling, that we were unable to convince customers of our product feature. Lastly they send us into refresher training, if we are lucky. And so, I persevere recognizing that this situation is common. As sales representatives, we are not mere troubadours singing customer woes; we are problem solvers and advocates for change. May our voices be heard, our feedback accepted, and our solutions embraced. For in this, we find the essence of growth, collaboration, and success. follow Weren Phan explore iProvidence Solutions #customer #company #demand #rigidity

Have you seen it happen? Sales overpromises Product underdelivers and the customer suffers. The gap isn’t just frustrating for customers, its a trust killer When Sales and Product aren’t aligned, customers feel deceived, and internal trust breaks down. The solution? Build a feedback loop that gives Sales real insight into what’s possible and provides Product with direct customer needs. You can close the gap between promises and reality and start delivering what matters. #softwaredevelopment #innovation #cameo

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The key to successful sales is understanding the journey. It's not just about closing the deal—it's about recognizing every step your customer takes, from the first interaction to post-sales support. At https://hubs.li/Q02RGx6V0, we help sales teams stay aligned at every stage of the journey, bridging the gap between presales and postsales for smoother transitions and better outcomes. Because when you understand the journey, you can deliver a seamless experience that drives results. Learn more at https://hubs.li/Q02RGNlk0 #SalesJourney #CustomerExperience #ProvarityAI #SalesSuccess

The best operators are building flexible systems to identify both prospects and customers that need a human led moment. I say human led because it might be sales, but it might also be customer success or support or even an exec. It could be a customer who is struggling to adopt the platform > onboarding Or a user who is showing signs of needing an add on or expansion > AM Maybe even an instance where your champion has been deactivated> CS Build a system that is flexible enough to identify the moment we need to intervene and route that information to the right person.

Worried about automating your sales processes with AI-driven agents? Use this. Imagine a world where your sales team is always on top of their game, effortlessly generating meetings and closing deals through email, LinkedIn, and phone calls. At mindcru, we make this a reality. Our AI-driven agents are designed to enhance team performance, ensuring every member becomes a top seller. No more manual follow-ups or missed opportunities—just seamless, automated processes that drive results. We stand out by offering API integration and white-label solutions, tailored to fit your unique needs. This means you can focus on what you do best while our technology handles the rest. Ready to transform your sales game? Start your free trial today and see the difference for yourself. What’s your go-to cold email follow-up? Follow me for more tips on boosting your sales performance 🚀

Are you struggling to convert leads into customers? It’s time to transform your sales process with these 7 essential steps! From mapping your stages and analyzing data to pinpointing bottlenecks and forecasting future sales, this carousel covers it all. Discover how to streamline your sales pipeline for maximum impact and revenue growth! 👉 Swipe through to learn how to optimize your approach and boost your conversions. Visit us at www.salesdrivetech.com to help you elevate your sales strategy. #SalesPipeline #SalesStrategy #SalesdriveTechnologies #salesdrive