Thomas W.’s Post

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Service Design + Strategy + Customer Experience (CX) + Employee Experience (EX) + User Experience (UX) + Organizational Designer + Journey Manager + Business Analyst

Excellent podcast with Vy Alechnavicius on Experience Design Podcast. He might call it edgy. I call it a Tuesday morning chat with a friend. Given the state of hiring and the overall tech market, this is one of those conversations you must watch and listen to. In this session we delve into a few hot topics: ✅ How things are made ✅ Who's Bashing Portfolios ✅ EVERYONE needs a portfolio ✅ Why Discovery is Critical ✅ Paul Graham and Founder Mode ✅ Why Brian Chesky is cooler than you ✅ Legit creatives in digital ✅ KAI- Innovators and Adaptors ✅ Designers/Jrs with Stockholm syndrome ✅ Service design is research and design leadership ✅ Service Designers as diplomats and bridgers and unifiers of teams and organizations ✅ Multimodal, Chat/AI/ML/NLP/IVR, Call Centers ✅ Personality Typing and Mental models ✅ How the title UIUX is the herpes of LinkedIn ✅ Differences between the USA and UK Service Design ✅ Service Designers are worth their weight in gold if they understand technology, digital service and data You can find this conversation on Spotify, Apple Podcast, any other major podcasting platform and of course via this link on YouTube: https://lnkd.in/eDDgeTPV #servicedesign #uxdesign #productdesign

AI-Powered Service Design, Leadership, and Portfolios with Thomas Wilson, Ep21

https://www.youtube.com/

Thomas W.

Service Design + Strategy + Customer Experience (CX) + Employee Experience (EX) + User Experience (UX) + Organizational Designer + Journey Manager + Business Analyst

3mo
Christian Brennan

Senior Product Designer at Banner Health

3mo

Fantastic, and insightful watch indeed Thomas W.! 🔥👏 Stayed up late last night for this one and it was worth every minute. Vy Alechnavicius was the perfect host for this session as well with you. Loved the MJ and Pippen as well as the Roger Waters and David Gilmour analogy regarding the pairing of an innovator with an adapter. Also found the deep dive on service design, the plea for further discovery and focusing our careers based on UX maturity rather than never-ending pixel, pushing to be quite inspiring. Definitely edgy at times, but appreciate the candid and passionate responses. Also, looked like you really enjoyed doing this one. Thanks again.

That's a LOOOOONG LIST my friend! But I'd expect nothing less. Look forward to checking this out! 👊

Aaron Brown

Lead Designer, Researcher @ Compass | CX | EX | UX

3mo

I knew today was going to be a good day!

Peiyi Cho

Digital Experience Designer | Innovate with AI

2mo

Very insightful and very motivating. The conversation found the words for some of the thoughts I’ve been having lately. Thank you both for making it live!

✏️ Prescott Perez-Fox

Brand-Focused Creative Director, Designer, Strategist and Speaker. Ex-centric, Ex-pert, Ex-scientia fortis

3mo

Great conversation here! I found myself nodding along and saying "yeah" to no one. That's the sign of a good conversation for the work-from-home set.

Arpy Dragffy-Guerrero

Designing the Future of your Business | Host #DesignofAI podcast | Founder of PH1: Product strategy services to accelerate your adoption of new technologies and validate new ventures/products

3mo

That's a much needed conversation to be having

Irene Ferraris

Experience Design | Human-Centred Design | Certified OOUX Strategist | CPUX-F Trainer

3mo

Thanks for the tip! Vy Alechnavicius was such a helpful guide when I made the switch to UX Design a few years back.

Amy Mabli

Product Design Lead | UX Generalist | I'm a systems thinker with super power soft skills

3mo

Dang! That was a great interview!! My dog woke up because I was yelling “Amen!” So many times.

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