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MSP Performance Improvement Specialist - On a mission to eliminate Wild West Service Desks | #1 Channel Cheerleader | Thinking differently to make a difference | Request a “Five Minute Favour”
I've had a number of conversations with MSPs over the past week and there was a recurring theme: Red Flag Customers and how to turn them back to green. So, here's a quick guide for you. _____________________________________________________________________ 👋 I'm Michelle, bringing fresh perspectives to MSP services ⭐ “Your most unhappy customers are your greatest source of learning.” – Bill Gates 🙃 Want help turning your customers frowns upside down? Book a call and we can talk it through: https://lnkd.in/e2rA3HsM _____________________________________________________________________
★ The Secret Salesforce Strategist - Working with companies to drive engagement, reduce churn and win Sales through Service ★Customer Experience and Communications Speaker, MC & Speech Coach
4moExcellent post Michelle and both true and relevant. I particularly like the reference to not setting expectations. This needs doing right from the start and then ensuring you deliver what was agreed