The Tech Leader Network Ltd reposted this
MSP Performance Improvement Specialist - On a mission to eliminate Wild West Service Desks | #1 Channel Cheerleader | Thinking differently to make a difference | Request a “Five Minute Favour”
I got asked last week: what's something that you don't see often enough, but can help MSPs stand out. I thought about how feedback fuels improvement and that I am forever banging on the "ask for feedback" drum after every ticket/project/meeting closure. All of those are fab ways of obtaining feedback, but they are also very reactive, so how can you obtain input from customers in a proactive manner? The answer to that would be to establish a customer advisory board to gather valuable insights and feedback for continuous enhancement. Either annually or six-monthly, get your customers in a room and ask what could make your service better.
