Theodore Schweitz, MBA’s Post

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Facilitating Food & CPG Peer Groups to Help Leaders Make Confident Decisions | Top 100 Retail Experts

A hot topic that gets discussed often is the best way to engage grocery buyers and get back into a cadence of in-person meetings, like it was pre-covid. I don’t think buyer engagement is going to look like never-ending 30-minute in-person meetings again.   I’ve been thinking about this a lot while enjoying the Expo West show in Anaheim this week. Almost every grocery buyer is here, and they are excited to be here. The show floor is packed and loud. Restaurants, bars, hotels, park benches, empty booths, meeting rooms: all packed. There is so much interaction that people can’t find spaces to stand and talk. The outcome: manufactures are raving about great meetings and interactions.   I contend that the in-person events, especially trade shows, are the best forum to engage grocery buyers with new ideas. Meaningful connections, inspired discussions, and rich conversations drive businesses forward. National Restaurant Association Show, NACS Shows 2024 (when its in Vegas), National Retail Federation, Grocerytalk, PLMA - Private Label Manufacturers Association have all been amazing shows post-pandemic because everyone is ready to engage.   Well-run, in-person trade shows feature speakers, panels, and discussions that encourage industry engagement and spark new ideas. Its no wonder these shows are a fountain of creativity, strategy, and discussion.   Buyers and manufactures: grab breakfast together, grab a drink at a happy hour, or just share a bench for lunch. It seems like it’s time to rethink what we define a successful meeting.   From a buyer’s perspective, why would they ever want to return to back-to-back thirty-minute in-person meetings in a windowless conference room to then trudge back to their desk to see how far behind you are on email. I lived that life for 15 years, it’s not exciting.    As our recent Drive Wheel LLC peer groups have discussed, now is a great time to reimagine buyer/manufacturer interactions.  Think about what needs to happen in-person at trade shows and facility tours (strategy), online (operational details), or on email (everything else).   What do you think?  How do you think buyer/manufacture relationships will evolve in the future? #expowest #groceryindustry #buyerengagement

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Gretchen Kregness

Principal Consultant, Merchandising at St Paul Leadership Consultants LLC

9mo

Theo-so agree that the back to back 30 minute meetings are gone for good. In person engagement, however, has a lot of benefits. Relationships are important. I had key vendor partners bail me out numerous times when I was in a bind and needed a favor. Without a strong relationship that doesn’t happen. That said, too often vendors would schedule meetings just to meet. I once asked a broker “knowing my strategy, why would you show me this item?”. His reply: “I just thought I’d throw some things against the wall and see what might stick”. Seriously? Like time is not a valuable commodity. I think the re-set requires that both sides are 100% aligned on what is important to the other, and any in person meetings are focused on those priorities and very efficient and productive. If they are, buyers would be far more engaged and open to those interactions. Just my opinion…. Love Expo West!

Kyle Harrington, MBA

Senior Director @ Jel Sert | Brand and Digital Marketing

9mo

Holy people!

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Josianne Légaré

Customer Centric Sales and Marketing Executive | Builds Strategic Vision | Drives Business Growth | Transforms Teams

9mo

Well said Theo! I feel so inspired by this event and agree that in-person discussions spark more creativity and improve collaboration! Meetings can happen anywhere, in a grocery aisle, coffee shop, manufacturing site or a bench like this week in Anaheim!!

Andrew Liming

Sales and Project Manager, CPPM

9mo

Thanks for sharing these insights, couldn’t agree more!!

Ted Ning

Founder of Forum for Naturals: Super connector of brand marketing and sustainability leaders in the natural products industry.

9mo

Totally agree! We need to talk!

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