To get promoted, you have to be the go-to resource on a product. You’ve got to be the expert. Until you are, you’re not moving up.
This was my manager’s assessment during a performance review. “How will you know I’m an expert?” I asked. He shrugged, “When asked who the experts are, your name will come up.” It was clear this feedback had delayed promotions before.
I smiled. It was a formidable challenge. I got to work.
To be considered an expert, I needed visibility in responding to questions. It didn’t matter how much I knew if no one knew I knew it. At the time, there was a company-wide email distribution for technical questions. I decided to dominate that group.
Despite thousands of members, only about 20 actively answered questions. There were around 50 questions a day, mostly repeated. Since Outlook’s search function was poor, people didn’t bother searching—they just asked anew. One responder would often reply, “Please search before posting your question,” which I found amusing.
To solve this, I found a startup plugin called XOBNI, which made searching my inbox easy. I simply searched, cut, and pasted previous responses. The veteran responders thanked me for handling the grunt work.
After a few months, I began receiving random calls from people across the world. They asked about things I didn’t know how to solve. I started calling the annoyed responder, who preferred phone calls to emails. He was directing people to me for common issues, only stepping in for truly tough problems.
He thanked me for being his “lazy question filter.” This began a years-long informal mentorship where I learned what it meant to be an expert. He knew not just the system, but also its dependencies. Developers sent him beta builds, and product people consulted him on new features. He dedicated his professional life to this product.
Before my next performance review, I documented the hundreds of questions I answered, the random IMs I'd get and shared stories of taking calls at 2 AM from around the world. The annoyed expert even wrote me a recommendation.
My manager wasn't expecting this and although I didn’t get promoted in that round, I did shortly after.
COO at XALT | Atlassian Certified Expert Emeritus | Community Leader & #AtlassianCreator
1moHey hey… where’d you get my picture? 😜