🏆 Stevie-winner Fundamento is a technology company based in Delhi, India, specializing in AI-powered solutions for customer service. Founded in 2022, Fundamento offers a frontline stack designed to enhance agent performance by providing tools that guide customer interactions and automate routine tasks. This enables companies to streamline their customer support operations, gradually moving toward complete automation for Level 1 (L1) and Level 2 (L2) support. The company aims to empower customer service agents with an AI "copilot" that assists them in handling conversations effectively while allowing them to focus on more complex challenges. Fundamento’s solutions are tailored for organizations seeking to improve their customer engagement and operational outcomes through advanced technology, with features like Live Listening, Active Prompts, Conversational Intelligence, Instant Call Summaries, and more. Fundamento focuses on driving not just savings but also customer loyalty and brand reputation by improving key metrics for enterprises without spending time and money on training agents. Fundamento won a Silver Stevie Award for Most Innovative Tech Startup of the Year - Software in the 2024 Asia-Pacific Stevie® Awards. 🏆 Submit nominations in the 2025 Asia-Pacific Stevie Awards ➡ https://hubs.ly/Q02Z3GYk0
