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Founder & CEO @ Cloud for Good | Salesforce Partner | Salesforce MVP Hall of Fame

NEW SUCCESS STORY: University of Massachusetts Amherst + Cloud for Good Enterprise Management Services By layering Enterprise Managed Services on top of their existing CRM resources, the UMass team was able to focus on their CRM as a whole while tackling projects that would aid in the useability of the platform. This story (link in the first comment) covers five distinct projects within UMass’ Student Affairs and Campus Life, University Relations, Administration & Finance and Information Technology departments, and designed to be scalable for adoption with other areas of the university. - Case management to streamline operation at the Controller's Office - Parent Services self-service to reduce the number of calls and emails and provide a better experience for families. - Event management solution integrated with their Drupal website - Chatbot experience for their Residential Life - Appointment scheduler for prospective students Check out the full story and screenshots of what we built in the first comment.

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Tal Frankfurt

Founder & CEO @ Cloud for Good | Salesforce Partner | Salesforce MVP Hall of Fame

2mo
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Nancy (Hovsepian) Doherty

Deputy Chief Information Officer at Babson College

2mo

Congratulations Cloud for Good and Chris Foley Pilsner - so great to see this!!!!!!!!!!!

It's inspiring to see such a comprehensive approach to enhancing service across multiple departments. The focus on usability and scalability will undoubtedly benefit the entire university community. What project are you most excited about?

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Lori Dembowitz

Enterprise Solutions Architect at UMass Lowell · Salesforce.org Higher Education Advisory Council

2mo

Congrats to my UMass Amherst colleagues!

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