Swapnil D.’s Post

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Indian Institute of Management, Shillong Accesor for Quality Council of India ,American Accreditation Commission International - Internal Surveyor,Hospital administrator & Educator @ MAHE Manipal I Hospital Operation I

🚨 The Silent Patient Exodus: The Hidden Challenge Healthcare Can’t Ignore 🚨 In healthcare, the patients who don’t speak up often leave behind the biggest clues about what’s wrong. Silent defections—patients who just… leave—can be harder to spot but they’re a sign of deeper issues. 🛑 Why Are Patients Leaving Without a Word? - Feeling Ignored? A staggering 71% of patients leave because they feel unheard. - Frustration with Inconvenience:62% say long wait times, poor communication, and lack of accessibility push them elsewhere. - Experience Matters: 68% of patients prioritize the overall care experience (empathy, communication) over just clinical treatment. 🔍The Opportunity for Improvement - Patient Retention = Growth: A 5% increase in patient retention can skyrocket profits by 25-95%! - Spotting Silent Defections Monitoring no-shows and follow-up rates can help identify those quietly slipping away. - Leverage Predictive Analytics: Predictive tools can reduce silent defections by 20% by catching early signs of dissatisfaction. 💬 The Secret? Proactive Engagement! - Follow-Up = Insights: Post-discharge surveys have a 40% response rate, revealing hidden issues. - Personalized Care: Customizing patient interactions can boost retention by up to 10%. 🔄 Turning Silent Defections Into Opportunities It’s not just about losing patients—it’s a chance to improve. By embracing feedback, using data, and focusing on the whole patient experience, healthcare providers can reduce silent exits and build stronger loyalty. Don't let silence speak louder than action. 👂 #Healthcare #PatientExperience #PatientRetention #DataAnalytics #ContinuousImprovement #HealthcareInnovation #ProactiveCare #SilentDefections #PatientLoyalty

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