Suvra Shankha Dutta’s Post

🚀 “5 Ways to Make Your Sales and Service Reps’ Lives Easier with AI” Blog Post 👇 provides insights on how to leverage AI to enhance the customer experience, increase productivity, improve cycles, make data-driven decisions, and reduce costs. The article highlights the following ways to use AI to boost sales performance: Prioritize the best leads, identify opportunities that are on track or at risk, highlight important emails, find colleagues connected to important contacts, and Increase forecast accuracy. For more details, read the blog post 👇 by Shannon Tran a Principal Architect Director at Salesforce. Follow me on LinkedIn for more posts like this. #salesforce #salesforcedevelopment #salesforceai #salesforceadmin

The integration of AI agents within Salesforce's ecosystem is set to revolutionize operations, offering enhanced efficiency and customer satisfaction by automating tasks and providing intelligent support in sales, marketing, and customer service functions. In my view, this development marks a pivotal moment for businesses seeking operational streamlining and improved customer engagements. What are your insights on the potential impact of AI agents in the workplace ? 🤔 #Salesforce #AI

🚀 Exciting Times Ahead in 2024! 🚀 AI and Machine Learning are steering Salesforce into a future of hyper-personalized customer engagement. Sales on autopilot, customer whispering, and the demise of data silos – the transformation is real! 💼💡 Join the conversation on the future of CRM. #Salesforce2024 #AIRevolution #CustomerEngagement #CloudQ

🌟 AI Integration with Salesforce: The Pros and Cons 🌟 At Digitalised Solutions, we've explored the integration of AI with Salesforce, highlighting both its benefits and challenges. 🔍 Key Takeaways: 👉 Enhanced Data Insights: Unlock actionable insights for better decision-making. 👉Improved Customer Engagement: Personalisation fosters stronger relationships. 👉Streamlined Processes: Automation boosts efficiency. 👉Predictive Analytics: Stay ahead by anticipating customer needs. However, consider challenges like implementation costs and data privacy concerns. Curious about how AI can transform your Salesforce experience? 👉 Read More: https://lnkd.in/eJZSG6KM #AI #Salesforce #DigitalTransformation #CustomerEngagement #DataAnalytics #Automation #DigitalisedSolutions

🚀 Unleash the Power of AI with Salesforce Einstein Bots 🤖   Are you looking to elevate your customer support with AI? Ready to streamline responses and improve engagement 24/7? Salesforce Einstein Bots are transforming customer interactions, and now you can harness their power too! 🌟   This Salesforce Einstein Bots Step-by-Step Guide will be helpful to learn:   🔑 What Einstein Bots are and why they matter   📊 How to implement them for your business   🛠️ A comprehensive, easy-to-follow setup guide 📈 Tips to optimize performance and boost customer satisfaction   Whether you're a Salesforce pro or just getting started, this guide will empower you to automate workflows and enhance user experiences with ease.   Check out this link here 👉 https://lnkd.in/d4ZMk2Nb   #Salesforce #EinsteinBots #AI #CustomerExperience #Automation #DigitalTransformation #Chatbots

The "Death of a Salesforce"? Not So Fast... There's been quite a buzz about the potential end of traditional CRM giants. While I do see major changes, I don't see a dramatic shift from one day to another. Here's my take: 𝗜𝗧'𝗦 𝗧𝗥𝗨𝗘 - Big players like Hubspot and Salesforce are behind when it comes to leveraging data and AI. They are playing catch-up because they see what's happening in sales tech (especially top of funnel). - They are adding some AI but are not becoming AI- or data-first. Like the well-marketed "new" AI Solution "Hubspot Breeze" which is a lot of fluff. - Still very process driven platform whereas the modern sales tech (especially top of funnel) is moving in a data-driven / trigger-based / signal-driven direction. 𝗕𝗨𝗧 - While they are behind when it comes to AI- and data-first, their core features are not that easily replaceable. - Distribution and integration remain their massive advantage. - CRM switching pain > AI feature FOMO for now. Most new CRMs aren't revolutionizing functionality yet, still an advanced spreadsheet, process-driven but look a bit more like Notion ;) 𝗦𝗢 𝗜 𝗧𝗛𝗜𝗡𝗞 - This catch up will go for a bit longer, bigger companies are staying on their current CRM for now. - New startups will probably go for a "new" CRM already. - We'll rather see tools built to seamlessly integrate with existing CRMs (mirroring back everything to keep the CRM as the central hub), enhancing their capabilities without replacing them entirely. 𝗧𝗛𝗘 𝗙𝗨𝗧𝗨𝗥𝗘? A move from process-driven to data-driven CRMs. Think dynamic and behavior-based instead of static. But this transformation takes time. How long? That's the million-dollar question. What's your view on the future of CRMs and sales tech? 𝗣𝗦: I also don't think that AI will replace sellers where they have their most value: in building relationships and selling. It's about taking away what's distracting, connecting the dots, making sense of data and not about calling for them (anyways not legal anymore) or writing an email for them. Our goal with bont i.e. is to connect all the data, so sellers have more time connecting with people. #SalesTech #CRM #AI #Data

“How can I leverage AI in my Salesforce Org?” Great question!! In today’s business world, AI is a game-changer, and Salesforce leads in CRM AI with its Einstein AI suite. It uses cool stuff like Generative AI, Forecasting, Reporting, User Empowerment, and Automation to boost your business from every angle. By teaming up Salesforce’s custom Einstein AI with OpenAI’s ChatGPT, you can tap into your CRM data to make smarter decisions and supercharge growth across your whole company So what are some of the most important tools that you as a user can revolutionize your Salesforce experience? --Automation-- 1. Einstein Bots As a former bank employee I had to deal with hundreds of incoming customer calls with the most simple of question. If your business has similar issues Einstein Bots will be a life saver. In just a couple of moments you can set up a chat bot that identifies customer problems and create cases, help customers problem self problem solve, or reroute them to the correct agent. 2. Einstein Lead Scoring Einstein Lead Scoring will give you a predictive score 1-100 on how hot a lead is based off your business and market data. This helps sales agent spend less time thinking and more time doing. --User Empowerment-- 1. Einstein Copilot Copilot puts all these AI different tools together in the apps that your users use ever single day. 2. Einstein Next Best Action Create custom event based recommendations for customers and users. For example you can give customers a possible troubleshooting option and receive immediate feedback on how it went. --Forecasting and Reporting-- 1. Einstein Prediction Builder Einstein Prediction Builder creates custom prediction fields like how likely a customer is going to renew or attrit. 2. Einstein Discovery & Analytics Are you tired of your Data Analyst? Well Einstein Data Discovery basically does the same thing. Einstein Analytics is more internally focused. These tools can give you specific recommendations and insights in minutes of setting up. --Generative AI-- 1. Draft with AI Are you tired of writing hundreds of product descriptions or writing personalized emails? Draft with AI is the perfect tool to do all that busy work in minutes instead of hours. 2. Prompt Studio This is a ChatGPT like tool where users can ask questions to and receive immediate answers that are grounded in your business data. Of course this is only a concise overview of each tool. If you have any questions about leveraging AI to transform your Salesforce Org, feel free to reach out to me. Let's empower your business with the right AI tools. Thank you for reading. If you found this helpful, consider following me for more insights.

𝐓𝐡𝐞 𝐅𝐮𝐭𝐮𝐫𝐞 𝐨𝐟 𝐖𝐨𝐫𝐤 𝐈𝐬 𝐇𝐞𝐫𝐞: 𝐒𝐚𝐥𝐞𝐬𝐟𝐨𝐫𝐜𝐞 𝐀𝐠𝐞𝐧𝐭𝐟𝐨𝐫𝐜𝐞 𝐢𝐬 𝐧𝐨𝐰 𝐠𝐞𝐧𝐞𝐫𝐚𝐥𝐥𝐲 𝐚𝐯𝐚𝐢𝐥𝐚𝐛𝐥𝐞! 🌍 Agentforce, the new Salesforce solution for trusted, autonomous AI agents, is officially here to scale your workforce and revolutionize the way you do business. ✨ 🔍 𝐖𝐡𝐚𝐭 𝐢𝐬 𝐀𝐠𝐞𝐧𝐭𝐟𝐨𝐫𝐜𝐞? Imagine AI agents that can seamlessly connect to any data within your company and take action across sales, service, marketing, and commerce. That's the power of Agentforce! ⭐ 𝐊𝐞𝐲 𝐅𝐞𝐚𝐭𝐮𝐫𝐞𝐬: 𝐀𝐠𝐞𝐧𝐭𝐟𝐨𝐫𝐜𝐞 𝐒𝐞𝐫𝐯𝐢𝐜𝐞 𝐀𝐠𝐞𝐧𝐭 🧑💼: This customer-facing AI agent provides 24/7 self-service support across multiple channels (📞 voice, 📲 WhatsApp, 💬 Facebook Messenger, 🌐 websites). It can handle key service tasks like case management, reservations, order inquiries, and even troubleshoot issues with personalized advice! 𝐀𝐠𝐞𝐧𝐭 𝐁𝐮𝐢𝐥𝐝𝐞𝐫 🛠️: This low-code/no-code tool allows you to easily build or customize AI agents for any role, industry, or use case. Empower your agents to automate repetitive tasks and focus on high-value interactions! 🌟 👉 Head over to the Salesforce blog for the full article: https://lnkd.in/gzxedfa4 #Salesforce #Valon #Agentforce #AI #CustomerService #Automation #FutureofWork

🚀 𝐓𝐡𝐞 𝐁𝐔𝐙𝐙 𝐨𝐧 𝐒𝐚𝐥𝐞𝐬𝐟𝐨𝐫𝐜𝐞 𝐀𝐠𝐞𝐧𝐭𝐟𝐨𝐫𝐜𝐞 : 𝐖𝐡𝐚𝐭 𝐘𝐨𝐮 𝐍𝐞𝐞𝐝 𝐭𝐨 𝐊𝐧𝐨𝐰 🚀 Imagine a world where customer service is faster, smarter, and more personalized—where routine tasks are effortlessly managed by AI, freeing human agents to focus on what matters most: complex issues and meaningful connections. 🌎✨ 🔹 𝑾𝒉𝒂𝒕 𝒊𝒔 𝑨𝒈𝒆𝒏𝒕𝒇𝒐𝒓𝒄𝒆? Agentforce is a powerful new layer within the Salesforce Platform, designed to build and deploy autonomous AI agents that can seamlessly take action across any business function. From resolving customer cases to qualifying sales leads, optimizing marketing campaigns, and more—these AI agents operate without human intervention, amplifying your team's impact and creating extraordinary customer experiences. 🔹 𝙃𝙤𝙬 𝘿𝙤𝙚𝙨 𝙄𝙩 𝙒𝙤𝙧𝙠? Powered by the 𝘼𝙩𝙡𝙖𝙨 𝙍𝙚𝙖𝙨𝙤𝙣𝙞𝙣𝙜 𝙀𝙣𝙜𝙞𝙣𝙚, Agentforce mirrors human thought and decision-making, analyzing data, strategizing, and executing tasks. With Agentforce, you can: ✅ Automate routine tasks to let human agents focus on complex issues   ✅ Offer round-the-clock customer support with personalized responses   ✅ Enhance customer experience with smooth hand-offs to human agents   ✅ Leverage Salesforce Customer 360 for a complete, connected view of the customer  🔹 𝙍𝙚𝙖𝙡-𝙒𝙤𝙧𝙡𝙙 𝙄𝙢𝙥𝙖𝙘𝙩: Agentforce is already transforming customer experience for leading companies like OpenTable, Saks, and Wiley: - 𝙊𝙥𝙚𝙣𝙏𝙖𝙗𝙡𝙚  automates routine tasks such as reservation updates and loyalty redemptions, enabling their support team to focus on complex inquiries.    - 𝑺𝒂𝒌𝒔 has optimized customer service by automating order tracking and freeing up service teams to deliver personalized, meaningful support. Learn more about Agentforce and how it can transform your customer experience: https://lnkd.in/gxyzjB9r #Agentforce #Salesforce #AI #CustomerExperience #AutonomousAgents #Innovation #FutureOfWork #CX

Discover how Generative AI in Salesforce revolutionizes CRM, driving innovation, efficiency, and customer success in the digital era. #SoftwareDevelopmentServices #OffshoreDevelopment #ITOutsourcing #SoftwareSolutions #RemoteDevelopment #SalesforceConsulting #SalesforceExperts #Blog #GenerativeAI #SalesforceEinstein #ArtificialIntelligence #MachineLearning