Sunny Huang’s Post

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Director of Strategy @ Gong.io

A hill I'll die on - You're *not allowed* to demo any feature / functionality, w/out FIRST describing the challenge it solves. This is "The Biggest Challenge" framework ^^ Ex: "The biggest challenge most product marketers face is not being able to spend enough time with customers directly. Gong solves this by [insert feature]" Challenge First, Product Second ^^ You can use this over & over again and it doesn't sound repetitive. Especially effective when used as transitions. Why does this work? People must feel like you understand their world, before they can trust, much less care, that you have a solve for them. P.S. - The "biggest" qualifier forces you to connect your product to your customer's must-solve problems, not the it'd-be-nice-if-we-could-solve problems. This framework forces this ^ to happen, every time. Give it a try.

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