Stuart Schwartz’s Post

Service is the lifeblood of any organization. Everything flows from it and is nourished by it. Customer service is not a department... it's an attitude. This is a recognition of my ongoing commitment to excellence. #customerserviceweek #excellence #peakperformer

Customer service should be part of your organization culture.

We would like to feel important, now matter what - we are customers or we are employee. 💁♀️ As a customer, we want to know that our business matters and that our satisfaction is a top priority. And as employees, we want to feel like our hard work and contributions are recognized and valued. 🙌 #FeelingImportant #CustomerExperience #EmployeeEngagement #SpreadPositivity #LinkedInFam

When employees feel valued, they excel. Make recognition a priority to drive performance and loyalty.Happy and motivated employees are more likely to deliver exceptional customer service. Recognition helps create a positive internal environment, which translates to a better experience for customers.

Just finished the course “Service Excellence: How to Exceed Expectations Every Time” #servicequality #customerservice.

💡 Insightful!!! 💡 CUSTOMER SERVICE vs CUSTOMER RATIONALIZATION. Which is more important?   In today’s competitive landscape, both are crucial to business success. But are they the same thing? 📌 Customer service is about meeting and exceeding customer expectations. It's about providing timely, helpful, and friendly assistance.   📌 Customer rationalization is about justifying or explaining a customer's behavior or decision. It's often used to excuse or downplay negative feedback.   ✨ While rationalization can be helpful for understanding customer behavior, it shouldn't replace effective customer service. 🎉 Prioritize meeting your customers' needs and providing exceptional experiences.   What's your take? Do you think customer service or customer rationalization is more important? Share your thoughts in the comments below!#customerservice #customerexperience #businessstrategy"

The relationship between customer service and people leadership is crucial.

Just completed thee course “Developing a Service Mindset”! Check it out: https://lnkd.in/eH87N8GS  Excited to apply these new skills to enhance customer satisfaction. #CustomerService #ProfessionalDevelopment #CustomerExperience #Learning #CustomerSatisfaction #SkillUp

Customer service is a team sport! Service-oriented organizations should recognize that providing good customer service is a collective effort. When one team member fails, it affects the entire team and the client's overall satisfaction. So, it's essential to foster a culture of teamwork and collaboration to ensure that everyone is working towards a common goal. Let's work together to provide the best customer service possible and achieve success as a team! #customerservice #teamwork #collaboration

• Customer orientation ; • Teamwork ; • Honest behavior ;