Steve Rafferty’s Post

Another really positive set of earnings reported yesterday, which included the announcement of our biggest contact centre win in EMEA to date: the Spanish Tax Authority. Now when Spanish citizens need to get in touch with their equivalent of HMRC, it will be Zoom’s AI-powered Contact Centre software that powers their interactions with one of the 20,000 civil servants working to support them. By replacing legacy, outdated solutions with our modern, AI-powered product, we are helping deliver a major public sector digital transformation project that will completely change how people in Spain interact with a major part of the state. So we are so much more than the best video conferencing solution on the market these days, hence our small but mighty rebrand from ‘Zoom Video Communications Inc’ to simply ‘Zoom Communications Inc’ which we also announced yesterday. For more thoughts on our earnings, check out Steve’s post below.

💡Thinking of Downsizing Your Tech Stacks? Zoom Has You Covered!💡 Are you tired of juggling multiple vendors, invoices, and I.T. support calls? With Zoom, you can consolidate all your communication needs into one easy-to-use platform. Say goodbye to the hassle of managing multiple solutions and hello to streamlined communication for your entire team! 🔹 Consolidated Invoices: Zoom helps you downsize your invoices by consolidating all your communication tools into one platform. 🔹 Reduced Costs: Say goodbye to the expenses of multiple vendors. Zoom offers a cost-effective solution for all your communication needs. 🔹 Simplified Support: No more pointing fingers at different vendors. With Zoom, you get dedicated support for all your communication needs. 🔹 Elevated Communication: Elevate your communication stack with Zoom's innovative features and seamless integration. Make the switch to Zoom today and experience the difference! #Zoom #Communication #TechStack #Consolidation #Efficiency #StreamlinedCommunication https://lnkd.in/g7Ad-2NQ

Curious about Zoom's current status and user base? 👀 Here are the top Zoom user statistics you should know 👇 https://lnkd.in/dg8RZ2MF #Zoom #Technology #SmallBusiness

Curious about Zoom's current status and user base? 👀 Here are the top Zoom user statistics you should know 👇 https://lnkd.in/dg8RZ2MF #Zoom #Technology #SmallBusiness

Extract from the article in the link: “According to a memo to Workplace customers, the company is recommending Zoom-owned Workvivo as a migration-ready alternative. Workvivo, another enterprise communication platform, was acquired by Zoom in 2023.”https://lnkd.in/ePMAC_Wp #workvivo#zoom

Does your company pay for Zoom? Today I was cut out of 2 zoom calls with people because they were using the free plan. (FYI the Free plan limits the time of meetings.) I'm all for using the free software version when applicable. Heck, I'm even open to downgrading to keep it free when the value just isn't there. HOWEVER if your business processes or model depend on a service, Free just might not cut it. It's not just that you're depriving yourself of key services but it's also the look/perception. There's a fine line between being frugal and being cheap. Just saying... #outsourcedFinanceDept #fractionalCFO #israel

Four years post-Covid, I would like to share an update about how depositions and hearings are being conducted today. The adoption of Zoom by attorneys and witnesses alike has become an invaluable tool, with most people understanding the importance of having a strong signal in order to avoid hiccups in the transmission. Attorneys have become very adept at screen-sharing their exhibits, and although some glitches still persist, everyone is very willing to do what is needed to overcome technology issues. The integration of Zoom for depositions and hearings has had a dual impact on our profession. A number of court reporters, including myself, have put off retiring because of the appeal of remote work. Most of us love our job, and to remove the travel portion of it has allowed us to focus more time on the details and technology challenges encountered in our job and also affording us additional leisure time. Conversely, some reporters who enjoyed working from home have now retired because they chose not to return to in-person depositions. While in-person depositions have resumed, their frequency varies among firms. A substantial portion of our depositions and hearings are still being conducted virtually. Another advantage of Zoom has allowed us to use reporters all around the state, removing geographical limitations. That has benefitted the firms as well as the court reporters, allowing reporters to cover depositions outside of their normal area. This is especially welcome during slower business cycles. One aspect of Zoom depositions that I find lacking is the chance to converse with my clients or even opposing counsel while we are waiting to begin. The virtual nature of Zoom results in participants joining merely minutes before commencement, reducing opportunities for social interaction. In essence, Covid has affected everyone's lives and how and where we work, presenting advantages as well as drawbacks. Personally, operating from my home office has been a welcome change that I am thoroughly enjoying.

Were you aware that Zoom WILL BUY OUT YOUR CONTRACT? You read that right. This is something that’s not promoted near enough, but if you’re in an existing contract for Meetings, Phone, or Contact Center, but want to get away from your current provider, but feel STUCK because you’re in a contract, Zoom will help you migrate over to our platform with $0 in licensing fees until your contract is up. There are certain things that should be talked through such as taxes, professional services, etc. so make sure to go over these details with your rep, but this is AVAILABLE TO YOU TODAY. Don’t stick with the solution that you dread because you feel stuck. Talk to your Zoom rep today on how you can begin to take advantage of our offerings in communications, without paying for both vendors at the same time. #zoom #contractbuyout #switchtoday #ucaas

📧 Say goodbye to cluttered inboxes and hello to streamlined communication! Discover how Google Workspace is transforming business collaboration for SMBs and freelancers by integrating seamlessly with your hosting services. 🖥️ Let's empower your team to collaborate smarter, not harder! 👉 Interested in upgrading your productivity toolset? Click the link in the comments to learn more! #GoogleWorkspace #BusinessTools #HostingBaySolutions

Appointment Schedules are definitely one of my favourite new functions in Google Calendar in recent years. If you are not using it for meeting setting do check it out the feature set within it is really robust now. If you are not using it yet because you prefer the old appointment slots functionality, be aware that Appointments slots are being retired in the coming weeks and those booking pages will no longer function. Check out the video, where Fintan gives a quick how to on the appointment schedules function to get you up to speed #Googleworkspace #gws #Learning