Emil Sorensen’s Post

Exciting news: Redpanda Data (just named by Forbes as one of 25 companies most likely to reach unicorn status) is now using kapa.ai to transform their developer experience. 🎉 They're processing hundreds of terabytes of streaming data daily for companies like Midjourney. That means their documentation needs to be incredibly precise and accessible. When we first started working together, they had a clear challenge: "Search results were hard to navigate. It was purely keyword-based search, not context-aware. Users would get a list of results, click one, find it wasn't what they wanted, go back - and lose their whole list of results." Together we integrated an AI assistant across their entire developer platform - docs, support portal, internal Slack, and community channels. Now every technical question gets an instant, accurate response backed by their knowledge base. In 5 months since deploying kapa.ai: - 5,000+ technical questions answered monthly - 93% of questions answered based on existing knowledge - Nominated for best AI-augmented documentation at 2024 DevPortal Awards But here's what really matters. Technical Documentation Lead Joyce Fee put it as follows: "We started out looking for a better search experience for our users. Very quickly, we realized that this is way more than a search mechanism - users could get specific configuration outputs and code examples in their preferred programming language instantly." Want to see how Redpanda Data uses kapa.ai? Check out: 👉 Their AI-powered docs on the Redpanda docs 👉 Our latest case study (in comments) Huge thanks to the Redpanda Data team for trusting kapa.ai - excited for what's cooking in the coming months.