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President, Digital Banking at Zeta India

We as a nation are systematically set up for failing our citizens. The widespread adoption of mobile, digital payments and financial services have meant that we are trapped with the OTP menace. SMS based text messages are based on a casual communication protocol from the 1980s and we use that verifying critical payments and our very identity no less! No wonder fraudsters are exploiting this in every which way especially with the most vulnerable - the elderly and the digital newbie labor class We cannot use passwords or PINs also. 99% of citizens are security illerate and these methods are super-prone to social engineering. In fact we simply cannot rely on 'what you know' to reliably authenticate users. So what do we do? We have to evolve to 'what you have' as an industry and as a nation as per us at Zeta the answer lies in moving towards trusted network authentication. SMA or silent mobile authorization is proming but not without its share of problems. A better solution would be telecom operator Apps on the mobile phone that provide authentication service to everyone the only reliabily phising proof solution though is to use FIDO compliant wearables. There are many but affordability is often cited as the barrier to their adoption. We've seen bluetooth devices break the barrier when the industry as a whole pushed for their adoption. we believe that can happen here also The fraudster is way ahead of us. They will move to unfriendly nations, adopt the very AI that is supposed to protect us to brute force hack us and stop at nothing to advance their cause. Our only hope is for all stakeholders to come together and put a end to end security framework and implement it in respective parts with utmost seriousness Is the industry taking security and risk with the required seriousness? I had an opportunity to sit down with Ramesh Lakshminarayanan Karan SapraAshok HariharanNatasha Jethanandani and Nivedita Mookerji and discuss this very important topic at the Business Standard BFSI summit last week. Each of the panelists are doing deep work in this space and it was personally very enlightening for me read more about it here:

At the BS BFSI Summit, experts stress KYC, and tech to curb digital fraud

At the BS BFSI Summit, experts stress KYC, and tech to curb digital fraud

business-standard.com

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