Simplify360’s Post

Brands that have understood the benefits of self-service have reduced their CX costs by a great margin. This has also given their current CX teams a better opportunity amp up the quality of their work. This gives CX teams better freedom and room to focus on high priority tasks and assistance. Want to learn how we can help in delivering better self-service tools for your business. Contact our sales team to book a demo. #CXTools #CX #CXTeams #AIforCX #CXProcess #Business #SelfService #Simplify360

We are delighted to welcome several new colleagues to our team who bring a range of knowledge and experience. To begin with, please welcome Venkatesh Chukka who has joined us as a Site Reliability Engineer I. Chukka earned his B-Tech at the Siddharth Institute of Engineering and Technology and comes from Chittoor, Andhra Pradesh. In his leisure time, Chukka enjoys playing cricket, reading books and listening to music. Next, please welcome Sourav Kumar Das who joins us as a Commercial Account Executive II. Sourav earned his M.Tech in Computer Science from Heritage University of Technology - Kolkata. Originally from Malda, West Bengal, Sourav enjoys ocean explorations, nomadic travel and shopping. We would also like to welcome Roshan Ismail who has joined us as a Junior Software Engineer. Roshan earned his B.E in Computer Science and Engineering from M. S Ramaiah Institute of Technology and hails from Bangalore. He has an interest in playing badminton and attending the gym. ROHAN B R joins us as a Junior Software Engineer. Rohan earned his B.Tech in Artificial Intelligence and Data Science from Siddaganga Institute of Technology Tumkur and comes from Tumkur. Rohan enjoys watching movies and playing badminton when he's not at work. Please do welcome Hina Jain, our new Senior Product Designer. Hina completed her BA at Nottingham Trent University, and spends her free time experiencing and exploring new cities through slow travel. Hina also enjoys catching waves at the beach. Welcome, everyone! We are looking forward to seeing all of the awesome contributions you'll make as part of the team! 

We are excited to announce that Akshay Kumar C has joined us as our new Senior Engineering Manager! Akshay has a BE in Electronics and Communication Engineering from PES University, Hoskerehalli, and is based in Bangalore. He brings in extensive experience to the engineering teams. Akshay is a huge cricket fan and likes traveling, trekking, and seeing plays performed in regional theatres. We are excited to see how his diverse interests and energetic personality will help build a more engaged and cohesive team culture. Let us all welcome Akshay to our team, and please do everything you can to help him in his new role. Welcome aboard, Akshay! 

Let the festivities begin, let it be filled with prosperity, let the tables be filled with loved ones and the fruits be delicious. Most importantly, let this Onam fill everyone with joy, happiness, and a food coma. #Simplify360 #Onam #Festival #Food #Love #Happiness

🌟 The Ideal Client Apology 🌟 When customers are upset, apologizing can be an effective way to rebuild trust. However, it is important for it to sound credible and take place truthfully. Here are a few tips on how you can make your apology resonate more with your customers. Have you ever found yourself in a situation where you had to apologize to a customer? Did it work? What did you do? Let us know in the comments! 💬👇 #CustomerService #ApologyStrategy #ClientSatisfaction #BrandTrust #CustomerExperience #Simplify360

📚✨ CX Glossary: Customer Experience (CX) ✨📚 The term Customer Experience (CX) is often used in reference to a brand impression from all times of its interaction with individuals starting from when they first become aware until when the buyers stop having new interactions. This covers every touch point including customer service, quality of products as well as how people perceive brands. Therefore any positive feeling about these kinds of occurrences may lead to increased loyalty and repeat purchase hence it becomes necessary that we understand how to improve on all aspects related thereto. So what is it that your company does in order to make it first class in this area? Write your comments below! 💬👇 #CustomerExperience #CXGlossary #UserJourney #CustomerSatisfaction #ClientEngagement #Simplify360

It was really great catching up with our Senior Leadership team from the US during their recent visit to our Bengaluru office. We had a productive all-hands meeting, discussing our company's growth and future plans. It was a valuable opportunity to connect with our leaders and learn from their experiences. A special thanks to Mitch Haber, David Paulding, and Stephanie Robotham for their valuable contributions. #Nextiva #culture #leadership #growth #teamwork #Bengaluru #allhands #townhall

'Women in Nextiva' Stephanie Robotham, our Co-Chief Marketing Officer kicked off the ‘Women in Nextiva’ initiative during her visit to our Bengaluru office. It was truly inspiring to see so many amazing women from our India team come together to learn, grow, and connect. A huge thanks to Stephanie for sharing her 25 years of marketing expertise and wisdom. Her insights on leadership, women's empowerment resonated deeply with all of us. An initiative that empowers our women employees to reach their full potential, ‘Women in Nextiva’ offers mentorship, networking opportunities, and a supportive space for sharing experiences and challenges. #WomenEmpowerment #Leadership #Inspiration #IndiaTeam #ThankYouStephanie

🌟 Crafting the Perfect Customer Apology 🌟 Apologizing to customers can change their frustration into trust easily, but it requires learning the craft and truthful sincerity. Here are key strategies to ensure your customer apology is effective. Faced a situation that required customer apologies? What worked for you? Share your thoughts in the comments! 💬👇 #CustomerService #ApologyStrategy #ClientSatisfaction #BrandTrust #CustomerExperience #Simplify360