Siddharth Batra’s Post

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Product @ Swiggy | IIMA | IITD

Swiggy HI Minecraft - is an annual competition where products from across orgs (Delivery, Consumer, Restaurant, Driver) within Swiggy compete for the title spot. What is this about? Minecraft rewards products that leverage Behavioural Science principles and high-quality experiments to generate mind-boggling insights and create a tangible impact for the users as well as for the business. Our (Parth Nigam Sanyam Jain & me) entry to the competition was Eco Saver, which I'm excited to share won the competition and was a bar-raiser! Eco Saver is an opt-in delivery mode where users can get a token discount for adding a few extra mins to their delivery, in turn contributing to the environment by reducing carbon emissions. What are some of the insightful takeaways from Eco Saver? 1. Our users are way more environment conscious than we anticipated, thus becoming a resounding ally in our mission towards sustainable deliveries. And this is across geographies (India 1 and 2). Millions of our users are willing to opt for grouped orders with higher delivery times even without a discount! 2. Grouped orders' NPS can in fact be better than the platform average! This is a learning that came to us 10 years into the business of delivering food. With Eco Saver, we were able to uplift NPS of grouped orders to the tune of 1.5-2X! 3. Digital real Estate is not really a limitation if utilised wisely. Eco Saver occupies one of the smallest real estates on the Swiggy app but delivers an impact far beyond its size! Paying attention to every little component and leveraging it to drive a specific JTBD can enable us to do more with less. This small widget underwent 9+ experiments with more than 30 variants!

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Adarsh Gautam Senapati

8 yrs Exp. in Product Management & Product-Led Growth in B2C, B2B2C & B2B | Payments & Web3, Buy Now Pay Later, Ads, Ecomm | Ex-ZestMoney, OYO, Times Group, Sears Holdings | IIT Guwahati | GrowthX-14 Demo Day Winner

5mo

Hey Siddharth Batra similar thoughts while using ecosaver from a user and product lens pov Can you throw some more light on point 2 as in how is grouped order NPS better, is it that via adding the extra 5-10 minutes you set the expectation lower as in the customer is not hangry and tries to follow up less and this extra time enables you to deliver before time and hence “higher perceived value” for the user ?

Gopa K.

Senior Director Business Solutions

5mo

Even if I don't select for delayed delivery, Swiggy is still bundling delivery so what is the real difference in regular and delayed delivery? I am really interested to learn how much additional revenue Swiggy is making by overcharging on menu prices and additional packaging charges?

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Prashant Singh

Product Manager, Microsoft l Ex-Swiggy, BookMyShow, Bank of America l SPJIMR

5mo

Congratulations Siddharth! Intersting how Parth Nigam manages to win this every time 😂

Taruna Manchanda

Principal Product Manager @ Microsoft

5mo

Loved the concept and the neat design solution. Kudos to you & your team Siddharth Batra 👏

Akhil Sai Valluri

Product @ Microsoft | IIM-A, IIT-M

5mo

Love the Eco Saver feature! And awesome to know you worked on it Siddharth

Parth Nigam

Product Marketing Leader @ Swiggy | Ex-Google, Deloitte

5mo

Only Sid knows where the camera is.

Om Priya

Student at Manipal University Jaipur

5mo

I'll keep this in mind

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Sanyam Jain

Lead Product Designer at Swiggy

5mo

Glad to be part of a culture that rewards such deep and meaningful work! 🙏🙌

Aman Ratnam

Senior Product Manager, THB | B2C, B2B| ex-Droom | Product Mentor

5mo

Eco Saver, as you said does not occupy the prime real estate on the app, but even then it does not seem to get ignored by the consumers. Amazing to see what deep consumer insights and understanding of user intent can produce. This is brilliant, Siddharth Batra! 💫

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