Shweta Sharma’s Post

According to Salesforce’s survey of nearly 17,000 customers, the primary reasons for brand switching include inconsistent cross-channel experiences, cumbersome or slow interactions with agents, and limited options for self-service. If your business is facing these challenges, there’s a significant opportunity to speed up, enhance, or automate customer journeys using AI. Research by IDC indicates that AI has cut down handling time by 21%, while boosting CSAT by an average of 15%. The specific AI applications you could consider are: Real-Time, Omnichannel Integration This ensures consistent customer interactions by synchronising data from various channels in real-time. For instance, you could use data virtualisation technology that facilitates real-time analytics across different data sources. Adaptive Content Customisation This involves the ongoing modification of the content shown to customers, influenced by their most recent action. This feature paves the way for fine-grained personalisation and psychological incentives to gently guide customers towards opting for self-service options. Intelligent Conversational Interfaces This allows customers to engage in dialogue with smart AI agents that have been trained using the company’s knowledge base. If your business offers complex products or services that necessitate comprehensive agent training, this can notably decrease wait times and enhance service uniformity. Form Automation This can reduce acquisition costs and improve conversions by incorporating Generative AI into forms. If your business involves lengthy customer onboarding processes, you might be able to enhance the customer experience by offering the ability to autocomplete, rewrite, or summarise information in application forms. Sentiment Analysis This can reduce abandonment and churn rates by taking swift action based on customer sentiment. For example, you could alert the customer care team to reach out to a high-value customer based on sentiment signals generated from a call centre or email interaction. #artificialintelligence #customerexperience #omnichannelintegration #contentpersonalisation #sentimentanalysis

Using Cloud AI for Enhanced Customer Experience In today's fast-paced digital landscape, providing an exceptional customer experience is more crucial than ever. Cloud AI technology is transforming how businesses interact with their customers, creating seamless, personalized, and efficient experiences. Here’s how leveraging Cloud AI can enhance customer experience: Personalized Interactions: Cloud AI enables businesses to offer personalized recommendations and content by analyzing customer data and behavior in real-time. This level of personalization increases customer satisfaction and loyalty. Customer Support: Implementing AI-powered chatbots and virtual assistants ensures that customers receive instant support around the clock. This reduces wait times and enhances customer satisfaction by providing quick and accurate responses to inquiries. Predictive Analytics: By using predictive analytics, businesses can anticipate customer needs and preferences, allowing them to proactively address potential issues and offer tailored solutions. This improves overall customer engagement and experience. Customer Insights: Cloud AI provides deep insights into customer behavior and preferences through advanced data analysis. These insights help businesses understand their customers better and create more effective marketing strategies. Automated Processes: Automating repetitive and time-consuming tasks using AI frees up employees to focus on more complex and value-added activities, ultimately improving productivity and the quality of customer service. Efficient Inventory Management: Cloud AI helps in optimizing inventory management by predicting demand patterns and ensuring that popular products are always in stock. This minimizes the chances of stockouts and enhances customer satisfaction. Enhanced Security: AI-powered security measures protect customer data from breaches and cyber threats, building trust and ensuring a secure customer experience. Omnichannel Experience: Cloud AI integrates various customer touchpoints, providing a seamless and consistent experience across different channels such as websites, mobile apps, and social media. At Informatics360, we specialize in leveraging Cloud AI to revolutionize customer experiences. Our tailored AI solutions ensure that businesses not only meet but exceed their customer expectations, fostering loyalty and driving growth. Ready to enhance your customer experience with Cloud AI? Let’s connect for a free consultation and explore how our solutions can transform your customer interactions. 🚀 #CloudAI #CustomerExperience #TechInnovation #Informatics360 #Personalization #CustomerSupport #PredictiveAnalytics #Automation #Security #Omnichannel

The journey to superior customer experience is an ongoing one, and in 2024, it’s clear that technology will be the guiding force shaping how businesses engage with their customers. Generative AI, journey orchestration, data analytics, AR/VR, and the metaverse are not just CX trends, they’re transformative forces that are redefining the customer journey. Customer service managers must stay informed and be ready to integrate these technologies responsibly and effectively. As AI becomes more integrated into customer interactions, addressing ethical considerations and transparency in AI usage is pivotal. #CustomerExperience2024 #CXInnovation #CX #GenerativeAI #JourneyOrchestration #DataAnalytics #CXTrends #CustomerJourney #Talkdesk #VesuvITas #CXsherpa #AskSebastian https://lnkd.in/e6KvTnY9

We recently unveiled Zendesk's product innovations at #ZendeskAI Summit. With these new features, businesses can: 👉 Automate up to 80% customer requests with omnichannel AI agents, zero AI training needed 👉 Autonomously resolve over 50% of incoming calls with AI agents for voice 👉 Maximize efficiency with a proactive agent copilot, now fully integrated into Zendesk's AI-powered agent workspace #CX #AI

AI & ‘phygital’ experiences re-set to reshape the customer journey https://lnkd.in/gcd6rFcC Andrew Egan | Director | Africa Regional Sales | Infobip |  With brands recognising the power of conversations, AI-driven solutions, and phygital experiences, consumers can anticipate more personalised, seamless, and satisfying engagements with businesses this year.  As technological innovations continue to shape the business landscape, 2024 is poised to be a transformative year for customer experience (CX). However, businesses must keep an eye on the emerging trends shaping the landscape as they realign their strategies to prioritise customer satisfaction... #AI #ArtificialIntelligence #customers #brand #CX #automation Andrew Egan Infobip

🚀 Top Insights on How AI is Revolutionizing Customer Experience 🚀 In just 18 months, AI has shifted from an interesting prospect to a must-have tool for customer experience (CX), driving improvements like 24/7 customer support through chatbots, enhanced personalization, and faster issue resolution. The latest research conducted by CCW Europe reveals that 73% of CX leaders view AI investment as a "high priority", and 21% say it is “very high” on the agenda of their C-suite, with 54% already using AI to enhance their CX strategies. A massive 84% of CX leaders are focused on improving customer service through AI technology. The research report 'AI in CX: The Practicalities of Implementation' offers valuable insights into how AI reshapes customer experience strategies. Key takeaways include the following: 🌐 AI Adoption is on the rise - almost a third (30%) plan to invest in AI within the next 6 months and a further 24% within the next year, while only 5% have no plans at all. 💡 Altogether, 64% of companies have seen positive revenue impacts from AI, though full-scale transformative potential is still emerging. Some 11% report a significant positive impact on revenue generation from AI tools. 📊 Most brands (39%) are focusing on "everyday AI" that improves simple customer journeys, while 26% are working on basic AI for simple interactions or transactions, and 15% are investing in advanced AI for more complex journeys. Nearly 10% of CX leaders are fully committed to transformative AI, which aims to solve problems and anticipate customer needs across entire workflows before they are even articulated. 🔧 The challenges that remain are the low level of principles governing AI adoption, lack of technological maturity and readiness in data, workforce skills, and high implementation costs, which are all major roadblocks. Only 6% convey their teams are ready to handle this technology, which includes having the necessary skills and training to effectively implement and manage AI solutions. 🎯 AI excels in tools like chatbots and virtual agents, self-service automation, and automated workflow management, which are helping companies tackle repetitive tasks, drive personalisation, and boost productivity. It's not just about adopting AI but adopting it the right way: clean data, compliance, clear strategy, and continuous monitoring are essential. Are you ready to take CX to the next level with AI? Share your experience! 👇 #AI #Shirute #CX #CustomerExperience #CXPAFinland #CCXP #DigitalTransformation #Tekoäly #CustomerManagement #CXStrategy

Integrating artificial intelligence (AI) into customer experience (CX) can revolutionize how we connect, communicate, and serve our customers. Imagine delivering personalized interactions that not only boost efficiency but also create meaningful engagements. It's achievable, and it's happening now. Yet, as we ride this wave of innovation, we must be mindful. John O'Melia wisely reminds us that the rapid evolution of AI isn't without its pitfalls—crossing the fine line into intrusive territory is a real risk. Nevertheless, companies like Discover and L’Occitane are proving it’s possible to harness AI without sacrificing the human touch. The ultimate challenge lies in using AI as a tool to enrich, rather than diminish, customer relationships. To succeed, brands must be deliberate and transparent about their AI strategies. By doing so, they will set a benchmark in personalization and customer engagement. Let’s remember the key points: AI can transform CX with personalized and efficient service, mindful application is crucial to avoid intrusiveness, and successful implementation hinges on transparency and intent. Embrace AI with a balanced approach, and watch your customer relationships flourish. #customerexperience #personalization #marketinginnovation #cxtrends #AI #cx #ctoinsights

🚀 Top Insights on How AI is Revolutionizing Customer Experience 🚀 In just 18 months, AI has shifted from an interesting prospect to a must-have tool for customer experience (CX), driving improvements like 24/7 customer support through chatbots, enhanced personalization, and faster issue resolution. The latest research conducted by CCW Europe reveals that 73% of CX leaders view AI investment as a "high priority", and 21% say it is “very high” on the agenda of their C-suite, with 54% already using AI to enhance their CX strategies. A massive 84% of CX leaders are focused on improving customer service through AI technology. The research report 'AI in CX: The Practicalities of Implementation' offers valuable insights into how AI reshapes customer experience strategies. Key takeaways include the following: 🌐 AI Adoption is on the rise - almost a third (30%) plan to invest in AI within the next 6 months and a further 24% within the next year, while only 5% have no plans at all. 💡 Altogether, 64% of companies have seen positive revenue impacts from AI, though full-scale transformative potential is still emerging. Some 11% report a significant positive impact on revenue generation from AI tools. 📊 Most brands (39%) are focusing on "everyday AI" that improves simple customer journeys, while 26% are working on basic AI for simple interactions or transactions, and 15% are investing in advanced AI for more complex journeys. Nearly 10% of CX leaders are fully committed to transformative AI, which aims to solve problems and anticipate customer needs across entire workflows before they are even articulated. 🔧 The challenges that remain are the low level of principles governing AI adoption, lack of technological maturity and readiness in data, workforce skills, and high implementation costs, which are all major roadblocks. Only 6% convey their teams are ready to handle this technology, which includes having the necessary skills and training to effectively implement and manage AI solutions. 🎯 AI excels in tools like chatbots and virtual agents, self-service automation, and automated workflow management, which are helping companies tackle repetitive tasks, drive personalisation, and boost productivity. It's not just about adopting AI but adopting it the right way: clean data, compliance, clear strategy, and continuous monitoring are essential. Are you ready to take CX to the next level with AI? Share your experience! 👇 #AI #Shirute #CX #CustomerExperience #CXPAFinland #CCXP #DigitalTransformation #Tekoäly #CustomerManagement #CXStrategy

🚀 Top Insights on How AI is Revolutionizing Customer Experience 🚀 In just 18 months, AI has shifted from an interesting prospect to a must-have tool for customer experience (CX), driving improvements like 24/7 customer support through chatbots, enhanced personalization, and faster issue resolution. The latest research conducted by CCW Europe reveals that 73% of CX leaders view AI investment as a "high priority", and 21% say it is “very high” on the agenda of their C-suite, with 54% already using AI to enhance their CX strategies. A massive 84% of CX leaders are focused on improving customer service through AI technology. The research report 'AI in CX: The Practicalities of Implementation' offers valuable insights into how AI reshapes customer experience strategies. Key takeaways include the following: 🌐 AI Adoption is on the rise - almost a third (30%) plan to invest in AI within the next 6 months and a further 24% within the next year, while only 5% have no plans at all. 💡 Altogether, 64% of companies have seen positive revenue impacts from AI, though full-scale transformative potential is still emerging. Some 11% report a significant positive impact on revenue generation from AI tools. 📊 Most brands (39%) are focusing on "everyday AI" that improves simple customer journeys, while 26% are working on basic AI for simple interactions or transactions, and 15% are investing in advanced AI for more complex journeys. Nearly 10% of CX leaders are fully committed to transformative AI, which aims to solve problems and anticipate customer needs across entire workflows before they are even articulated. 🔧 The challenges that remain are the low level of principles governing AI adoption, lack of technological maturity and readiness in data, workforce skills, and high implementation costs, which are all major roadblocks. Only 6% convey their teams are ready to handle this technology, which includes having the necessary skills and training to effectively implement and manage AI solutions. 🎯 AI excels in tools like chatbots and virtual agents, self-service automation, and automated workflow management, which are helping companies tackle repetitive tasks, drive personalisation, and boost productivity. It's not just about adopting AI but adopting it the right way: clean data, compliance, clear strategy, and continuous monitoring are essential. Are you ready to take CX to the next level with AI? Share your experience! 👇 #AI #Shirute #CX #CustomerExperience #CXPAFinland #CCXP #DigitalTransformation #Tekoäly #CustomerManagement #CXStrategy

Is AI the future of customer experience (CX)?   Customer experience (CX) is king in today's competitive market. But providing exceptional CX at scale can be a challenge. That's where AI-powered CX outsourcing comes in!   This Forbes article by Barry Cooper explores how organizations can optimize CX AI to connect with their consumers and build lasting relationships! https://lnkd.in/gjbmtr_i   Let's chat about how ContactPoint 360 can help you transform your CX! https://lnkd.in/gZdwDB77   #CX #CustomerExperience #AI #Outsourcing #ContactCenter