Shlomi Klayman’s Post

𝗧𝗛𝗘 𝗗𝗔𝗧𝗔 𝗣𝗥𝗢𝗩𝗘𝗦 𝗜𝗧: 𝗣𝗘𝗢𝗣𝗟𝗘 ❤️ 𝗔𝗟𝗜𝗖𝗜𝗔 Anyone would say that their users love them. But we actually have the data 📊 So how do we do it? Let’s match our philosophy with our data. 💡 𝗨𝗻𝗱𝗲𝗿𝘀𝘁𝗮𝗻𝗱𝗮𝗯𝗶𝗹𝗶𝘁𝘆 𝘅 𝟵𝟰.𝟰% 𝗘𝘅𝗶𝘁 𝗦𝘂𝗿𝘃𝗲𝘆 Everyone needs insurance, so everyone should be able to understand insurance. From using clear language to making the buying process a smooth and clear one – it’s all part of it. So when people pause or end their insurance, we ask them what their experience with Alicia was like with our Exit Survey. With a score of 94.4% that’s a lot of happy users, who we often see come back later! 📱𝗗𝗶𝗴𝗶𝘁𝗮𝗹 𝗽𝗿𝗼𝗰𝗲𝘀𝘀 𝘅 𝟵𝟮.𝟯% 𝗖𝗘𝗦 Modern times, modern methods – we make insurance easy to buy fully digitally. About 9 out of 10 of our users buy insurance using their phone, and we don’t mean that they call us 😉 After they’ve bought insurance with us, we ask them how easy it was to get insured, resulting in our Customer Effort Score. And thankfully, 92.3% of our users confirm that easy, digital onboarding is the way to go. 🙋 𝗛𝘂𝗺𝗮𝗻 𝘁𝗼𝘂𝗰𝗵 𝘅 𝟵𝟲.𝟰% 𝗖𝗦𝗔𝗧 Still, sometimes you just need a person to help you out with questions or concerns. That’s why our customer success centre is always chatting, calling and emailing. We call it being digital, with a human touch when needed. It’s a combination that’s greatly appreciated amongst our users. Naturally, we’re not surprised that our customer success stars have a Customer Satisfaction score of 96.4% ⭐ That’s quite enough bragging, back to doing what we do best! 🚀 #insurtech #insurance #innovation #customersatisfaction #CSAT #CES Mandana Destiny Michiel

The ‘Why of Concirrus’ Spend enough time with consultants, and they’ll eventually ask, "What is the mission of your company, and why do you exist?" New employees often ask this too, and it's critical that we can explain it to create the next set of 'believers.' We believe that insurance is an essential service that society and businesses simply cannot function without, especially when it comes to mitigating complex specialty risks. Without insurance, nothing happens—we can’t get on a train, drive cars, or build offices; the list is endless. For insurance to not only survive but thrive, it must innovate and be profitable. The risk landscape is constantly evolving, and so too must insurance products. For me, a significant part (though certainly not all) of the answer lies in technology. While insurance companies often shy away from technological innovation, they need to adopt solutions rapidly to maintain their competitive advantage. We believe that technology is the key to creating, distributing, and operating innovative insurance products at scale and minimal cost. While there may be debate about the speed of change driven by AI, there is no doubt that AI will be a game-changer for future business models, just as the internet was. Our mission at Concirrus is to empower the insurance industry with intelligent solutions that improve or replace current market practices. An insurer’s need to balance caution with the desire to stay ahead is exactly why partners like us exist. In parallel, we’re committed to building a workplace that fosters learning, growth, and a rewarding experience for our employees. #CompanyMission #ConcirrusMission #WhyWeExist #InsuranceInnovation

🌟 Happy Friday, Insurance Innovators! 🌟 As we wrap up another week, let's take a moment to reflect on how technology is reshaping our industry—and how INT. is at the forefront of this exciting transformation. In a world where customer expectations are higher than ever, INT. Origin, our unified MGA management platform, is leading the charge towards a more customer-centric insurance experience. We believe that the future of insurance is all about putting the customer first, and our technology is making that a reality. 🎯 Here's how we're doing it: - AI & Automation: Speeding up processes and enhancing accuracy to deliver faster, more reliable results for customers. - Personalized Insights: Using data analytics to craft insurance solutions that are tailored to individual needs. - Empowering Self-Service: Giving customers the tools they need to manage their policies and claims effortlessly, anytime, anywhere. - Seamless Integration: Bringing all aspects of the MGA process together on one platform, ensuring a smooth, transparent experience from start to finish. At INT., we’re not just adapting to change—we’re driving it. Our goal is to help insurers stay ahead by delivering the personalized, efficient experiences that today’s customers demand. So, as you head into the weekend, remember that the future of insurance is bright—and at INT., we’re here to help you shine. ✨ Wishing you a fantastic Friday and an even better weekend! #Insurance #MGA #InsureTech #CustomerExperience #INT #HappyFriday #Innovation #InsuranceSolutions

Reflecting on an incredible week at InsureTech Connect, and the theme couldn’t have been more fitting—"𝐔𝐧𝐢𝐯𝐞𝐫𝐬𝐞 𝐨𝐟 𝐏𝐨𝐬𝐬𝐢𝐛𝐢𝐥𝐢𝐭𝐢𝐞𝐬." What a time to be in the insurance industry! #AI is no longer just a buzzword; it's actively transforming the way we work. From underwriting to claims, risk assessment to customer service, AI is diving deeper into real-world use cases and delivering tangible results. It’s not about "someday" anymore—AI is here, accelerating innovation across the entire ecosystem. The #energy at the conference was soaring, and the best part, as always, is the people and connections made along the way. We also celebrated the #Momentum book by Bobbie Shrivastav, MBA, PMP, PMI-ACP, CSM and Renu Ann Joseph, Ph.D. launch hosted by CoVerse Communications and the 10th birthday of Insurance Nerds founders Tony Cañas, CPCU, MBA, AU, ARM, ARe, AIC, AIS and 🇺🇸 Nick Lamparelli — so many milestones that reflect how far this industry has come. One of the standout panels, Acquiring the Unacquirable: Strategies for customer acquisition in a competitive market. Pursuit to Making the Industry Better, focused on 𝐫𝐞𝐝𝐮𝐜𝐢𝐧𝐠 𝐟𝐫𝐢𝐜𝐭𝐢𝐨𝐧 𝐚𝐧𝐝 𝐛𝐮𝐢𝐥𝐝𝐢𝐧𝐠 𝐭𝐫𝐮𝐬𝐭. The key takeaway? It all comes down to understanding your customer on a deeper level. The acquisition journey isn't just about data or transactions—it’s about how your customer feels about your product. Building trust is at the heart of it all. As Stacey Brown, MBA stated during the 𝐒𝐭𝐚𝐭𝐞 𝐨𝐟 𝐈𝐧𝐬𝐮𝐫𝐓𝐞𝐜𝐡 panel, just five years ago, we were talking about disruption, and now, we're looking at the vast possibilities ahead. The future is brighter than ever for insurance, and the 𝐔𝐧𝐢𝐯𝐞𝐫𝐬𝐞 𝐨𝐟 𝐏𝐨𝐬𝐬𝐢𝐛𝐢𝐥𝐢𝐭𝐢𝐞𝐬 truly is endless. I’m excited to see how we continue to push boundaries and shape the industry moving forward! As I took the redeye back Thursday night, I sat near a data scientist from Arch Insurance who shared that there remains confusion for carriers, with many solution providers all saying the same thing in their pitches. There’s still more work to be done for solution providers to have a deep understanding of the problems they are solving and, most importantly, their #WHY behind what they do. The most exciting part? We are only just beginning. With technology driving change and collaboration at an all-time high, the potential to transform how we serve, protect, and innovate is limitless. I can’t wait to see what we build together next. #InsurTech #AI #Innovation #FutureOfInsurance #Networking #UniverseOfPossibilities #Momentum #InsurTech2.0 #CustomerExperience

𝗧𝗛𝗘 𝗔𝗟𝗜𝗖𝗜𝗔 𝗔𝗣𝗣𝗥𝗢𝗔𝗖𝗛 – 𝗧𝗛𝗘 𝗘𝗫𝗘𝗖 𝗦𝗨𝗠𝗠𝗔𝗥𝗬 How to narrow down what we (can) do? Throughout the years, we keep discovering more ways we can help businesses offer insurance successfully. So we sat down, wrote it out, and here’s the executive summary: 💥 𝗪𝗲 𝗺𝗮𝗸𝗲 𝗶𝗺𝗽𝗮𝗰𝘁𝗳𝘂𝗹 𝗶𝗻𝘀𝘂𝗿𝗮𝗻𝗰𝗲 𝗽𝗹𝗮𝗻𝘀 Insurance isn’t the easiest business – or so it seems. We help make it easy, and create plans that are relevant for your brand, so they lead to lasting success. 👕 𝗪𝗲 𝗺𝗮𝗸𝗲 𝘁𝗮𝗶𝗹𝗼𝗿𝗲𝗱, 𝘂𝘀𝗲𝗿-𝗰𝗲𝗻𝘁𝗿𝗶𝗰 𝗶𝗻𝘀𝘂𝗿𝗮𝗻𝗰𝗲 𝗽𝗿𝗼𝗱𝘂𝗰𝘁𝘀 Products should fit people’s needs. We can craft any product, and (re)make it fully digital. 🤖 𝗪𝗲 𝗺𝗮𝗸𝗲 𝗺𝗼𝗱𝘂𝗹𝗮𝗿 𝘁𝗲𝗰𝗵 Our end-to-end tech can fix all insurance technology needs – purchasing, underwriting, claims, admin, all of it. It’s fully modular though, on a pick-what-you-need basis. 📈 𝗪𝗲 𝗺𝗮𝗸𝗲 𝗼𝗽𝘁𝗶𝗺𝗶𝘀𝗲𝗱 𝗶𝗻𝘀𝘂𝗿𝗮𝗻𝗰𝗲 𝗮 𝗹𝗮𝘀𝘁𝗶𝗻𝗴 𝘀𝘂𝗰𝗰𝗲𝘀𝘀 Leveraging data, insurance can be pushed to peak performance. With our handy dashboards, for constant monitoring. Our approach is modular. We can do it all, but every component works perfectly on its own. So most of all, we make insurance fit any business and any end-user – that’s our main goal. #insurtech #embeddedinsurance #insurance #modular #tech #CRO #optimisation #usercentricity

Have you considered this GenAI in Insurance use case? This time last year, I remember everyone in the insurance industry was asking the same question. What should we do with GenAI? One year later, we've learned about so many useful applications, the question becomes: where should we start? The area that I find most exciting and impactful, is customer experience. 2024 is the time when you can really gain an unfair competitive advantage in CX, if you are smart about technology. More insurance brokers and carriers are inquiring about things like tone of voice, sentiment analysis, detecting patterns and frustrations in business critical communication channels, so that they can proactively address customers in a more strategic way. LLMs allow you to power up your traditional communication channels. You can summarize all comms across different inboxes, draw holistic insights, and filter on a risk object, a customer, a specific claim, etc. That way you can put out a sentiment score of a claim, of a specific customer or distributor so that you can proactively address frustrations, operational hurdles and even use that situation as an opportunity to upsell. The insurance mailroom is a goldmine. Time to unlock it! #insurance #mailroom #GenAI

Let me tell you something, folks: I live for the moment a customer takes our product and does something mind-blowing with it. Falvey Insurance Group, a leader in cargo insurance, took Domo and absolutely crushed it, growing their revenue by a jaw-dropping 5x! Here's the thing: Falvey was drowning in data, trapped in silos across the organization. Insights were limited, and their competitive edge was stunted. Sound familiar? Enter Domo, the data superhero! We smashed those silos, unified their information, and delivered real-time access to everyone who needed it – from business leaders to frontline underwriters. Now, Falvey has supersight! They can see trends, anticipate risks, and tailor their insurance solutions with laser precision. This translates to happier clients, fewer claims, and a revenue explosion! But here's the real magic: Falvey didn't just use Domo, they transformed it. They adapted it to their unique needs, creating innovative workflows and processes that unlocked even more value. That's the power of Domo! So, the next time you're feeling stuck, remember: Domo is your secret weapon. Give them the tools, unleash their creativity, and watch your business soar! #CustomerSuccess #DataEmpowerment #DomoLove P.S. Want to learn more about Falvey's incredible journey? Check out their full story! https://okt.to/74wxS1

I'm often asked about Insurnode's ability to adapt and #innovate quickly. A recent story perfectly illustrates how our platform's agility and flexibility set us apart in the insurance industry. 💡 A #B2B partner who wanted to create an #ondemand insurance product tied to their sales and after-sales flows approached us with a simple question: "Can you help with this?" ➡ "Of course," we responded. "We can design the product, place the risk, and fully operationalize it." ❓ Their next question was about #integration: "But how do I integrate it into my sales flow?" ➡ "It's simple," we explained. "We expose our APIs, which you can integrate with your flows and push the needed data to InsurNode to issue the policy. Policy servicing can also be fully digitized within your after-sales flow or through a separate one." ❓ They were impressed but had one more concern: "Can you handle high #volumes?" ➡ "Absolutely," we assured them. "Our platform is #scalable to meet on your needs. In its current setup, we can issue up to 4,000 policies per hour. Is that sufficient?" 😎 🚀 In today's fast-paced business environment, agility and flexibility are not just nice-to-haves; they are essential. At InsurNode, we understand that our clients need solutions that can adapt quickly to changing market conditions and customer needs. Our platform is designed to deliver just that. If you're looking for an insurance partner that can keep pace with your business, InsurNode is here to help. Let's connect and discuss how our agile and flexible solutions can benefit your organization. Follow us for more insights and stories about how InsurNode is transforming the insurance industry. #InsurNode #InsuranceInnovation #AgileSolutions #FlexiblePlatform #CustomInsurance #APIIntegration #ScalableSolutions #BusinessAgility #InsuranceTech #InsurTech #RiskManagement #B2CInsurance

Just now I finished a meeting with a #partner and leading European #insurance provider to discuss the transformative power of Basemodel.ai in the insurance industry. Basemodel.ai is a cutting-edge AI platform that empowers insurers among others to harness the power of behavioral data, to gain a deeper understanding of their customers, to predict their future actions, or to make informed decisions that drive profitability. During meeting, we identified compelling use cases where Basemodel.ai can revolutionize the insurance landscape: 1️⃣ Customer Retention and Engagement: a. Identify customers at risk of churning: Proactively intervene to retain valuable customers by addressing their concerns and offering tailored solutions. b. Uncover customers who need additional coverage: Upsell and cross-sell relevant insurance products to enhance customer satisfaction and increase revenue streams. c. Predict customer lifetime value: Prioritize customer segments and optimize marketing efforts based on their long-term value potential. 2️⃣ Product Development and Pricing: a. Optimize insurance product features and pricing based on customer preferences: Leverage data-driven insights to develop products and pricing strategies that resonate with target customer segments. b. Identify emerging risks and tailor coverage options: Stay ahead of evolving risks by anticipating future needs and designing innovative insurance solutions. 3️⃣ Claims Management: a. Streamline the claims process for low-risk claims: Automate low-risk claims processing to improve efficiency, reduce costs, and enhance customer satisfaction. b. Identify potential claims disputes: Flag potential disputes early to resolve them promptly and minimize litigation expenses. 4️⃣ Risk Assessment and Underwriting: a. Predict the likelihood of a customer filing a claim in the next year: Accurately assess individual risk profiles to set personalized premiums and optimize underwriting decisions. b. Detect potential fraud early: Identify suspicious behavior patterns to prevent fraudulent claims and safeguard the integrity of the insurance ecosystem. c. Forecast the severity of potential claims: Anticipate the potential cost of claims to effectively manage reserves and minimize financial losses. By implementing mentioned use cases, insurers can harness the power of Basemodel.ai to transform their business, enhance profitability, and deliver exceptional customer experiences. Basemodel.ai is poised to revolutionize the insurance industry, empowering insurers to make data-driven decisions that drive growth and success. Want to know more? Feel free to follow Synerise and #Basemodel #AI https://www.basemodel.ai/ #synerisepartnernetwork #synerise #partnership

𝗜𝗻𝘀𝘂𝗿𝗮𝗻𝗰𝗲 𝗪𝗿𝗮𝗽𝗽𝗲𝗱 : 𝟮𝟬𝟮𝟰 : Many of team Dimply's insurance vertical highlights of the year involved the stellar community at InsTech.ie.  A great bunch of professionals, contributors, innovators and partners. Thanks Gary & Suzanne for all your leadership and support. 𝗥𝗲𝗰𝘂𝗿𝗿𝗶𝗻𝗴 𝗧𝗵𝗲𝗺𝗲𝘀 𝗶𝗻 𝟮𝟬𝟮𝟰 :  🟣 Insurers are wedded to the inability of their core and legacy technologies to deliver the quality of digital experiences that customers expect:  🟣 Rent the utility (core), own the Experience using Dimply 🟣 Innovation and compliance on the customer experience, leveraging AI and data analytics to better understand customer needs.  This approach enhances customer trust and boosts the chances of purchase, as clients feel valued and understood. Dimply helps insurance 𝗱𝗮𝘁𝗮, 𝗰𝗼𝗺𝗽𝗹𝗶𝗮𝗻𝗰𝗲 and 𝗱𝗶𝗴𝗶𝘁𝗮𝗹 𝘁𝗲𝗮𝗺𝘀 unlock greater value from their customer data. Embedding personalised content, experiences and benefit education.  The Dimply product helps insurers with a more innovative approach to product development and distribution, eg life insurance based on lifestyle, health data, and financial objectives. Helping insurers embed data driven insights and compliant customer experiences. From Dublin to London, New York and Las Vegas, our 2024 involvement with Instech, its members and all our partners has been a a pleasure. Jackie (Jac) Dunne Colm McLoughlin Rory Yates EIS Ltd Michael Dwyer Ian Betley Unum DOCOsoft Sara Perez Insurtech Insights #PersonalisedInsurance #AI #DataAnalytics #insurtechinsights #embeddedexperiences #datadriveninsights #insurtechinnovation #personalisation