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🚀 Excited to share insights on how SAP revolutionizes customer experiences with SAP's CX AI Toolkit! The potential is limitless, whether it's enhancing personalization, boosting engagement, or driving smarter business decisions. Explore how to leverage these tools to stay ahead in the digital landscape. Read more about it in our latest blog post: https://lnkd.in/dBBP5ygH

As businesses increasingly recognize the value of AI in enhancing customer experiences, optimizing operations, and driving growth, SAP Labs France's AI customer experience center is also poised to play a pivotal role in shaping the future of enterprise software and empowering organizations to leverage the full potential of artificial intelligence

NRF 2024 just ended, but the fun does not stop there! #Microsoft and SAP have announced some exciting news! 🚀 In the realm of retail AI, SAP is revolutionizing supply-chain management through advanced automation, while Microsoft takes a leap by integrating #Copilot AI into #Dynamics365, unlocking profound customer insights and refining marketing strategies for optimal efficiency.   As retailers globally embrace AI, 87% already implemented, the market is set to reach $31.2 billion by 2028. Microsoft and SAP position themselves as essential partners in the retail sector's digital transformation. The future of retail operations and customer experiences is evolving—watch this space!   https://lnkd.in/eHfA8JHS

Transform retail experiences with SAP Business AI. Enhance customer interactions, streamline operations, and boost satisfaction. Discover the game-changing role of AI in retail. See the impact today: https://imsap.co/6043q3LAH

Transform retail experiences with SAP Business AI. Enhance customer interactions, streamline operations, and boost satisfaction. Discover the game-changing role of AI in retail. See the impact today: https://imsap.co/6045qPH6Z

Did you know that 85% of experts believe that within the next two years, AI will directly interact with customers? Embracing AI-powered insights and automation in customer service can significantly boost productivity and quality.   AI quickly analyzes vast amounts of data to understand customer sentiment and intentions in real-time, allowing agents to provide tailored responses faster. By automating routine tasks with chatbots, agents can focus more on handling complex customer queries.   Discover how Exalogic Consulting helps deploy SAP Service Cloud using AI, machine learning, and customer data management to enhance service efficiency, reduce costs, and increase customer satisfaction.   Interested in navigating the evolving customer experience landscape? Visit https://lnkd.in/gSFBKRX2 to learn more!   #ExalogicConsulting #SAPImplementationPartner #CustomerExperience #ArtificialIntelligence #ITConsulting

Great insights from Matthieu Houle, CIO of ALDO Shoes, about the toolkit for success in Retail and confirmation about SAP CX strategy centered around industries and AI https://lnkd.in/dT9VYZfZ #SAP #CX #Retail #AI

#sapai Is #SAPCX ready for the AI-driven retailer? #ALDO's #CIO shares field lessons... SAP's CX strategy has faced considerable scrutiny. But SAP Sapphire brought a noticeable shift, in my view. Is that enough for retailers grappling with AI and customer data conundrums? Here's my roundup, including views from ALDO CIO Matthieu Houle. A year and a half ago, I reviewed SAP's new CX strategy centered around industries - and AI ("Intelligent CX").  But I also issued a challenge: if SAP wanted to be taken seriously in CX by their own customer base, changes were needed, including: https://lnkd.in/ergDh7yC