Sheri G.’s Post

Is your customer experience strategy up to par? AI technology is the key to unlocking unparalleled customer satisfaction and loyalty. 🔹 Use AI for real-time customer insights 🔹 Tailor experiences to individual needs 🔹 Predict and address customer issues before they arise Stay competitive and exceed customer expectations with AI-driven strategies! For more insights, read the full article here: https://lnkd.in/geEPSCqq #AI #CustomerExperience #BusinessGrowth #Innovation #TrueProject

Today, product and price alone won’t cut it—customer experience (CX) is the true game-changer! Companies that prioritize personalized, seamless, and efficient interactions are leading the way in customer loyalty and profitability. From real-time analytics to AI-driven automation, discover how Qorden AI empowers businesses to deliver exceptional CX across every touchpoint. Explore strategies to reduce churn, boost retention, and stay ahead of evolving expectations. Transform your CX—because happy customers mean higher ROI! https://lnkd.in/e9Gt9NJa #CustomerExperience #CXOptimization #AI #BusinessGrowth #CustomerSatisfaction #Automation #QordenAI #CustomerRetention #CXInnovation #CustomerLoyalty

Ever wonder how #GenerativeAI can revolutionize customer experience #CX strategies? This article by global agency #Foundever explains how GenAI can provide deeper customer insights, enable sentiment analysis, predict call intent, analyze agent performance, and offer AI-powered virtual assistants. These advancements help businesses tailor their products and services to customer needs, improve customer service efficiency, and modernize operations. Additionally, GenAI facilitates multilingual support and updates legacy software, transforming contact centers into comprehensive technology hubs. The integration of GenAI into CX strategies ensures businesses can meet and exceed customer expectations, driving innovation and agility in their operations. #CX #business #strategy #customers ✅ Summary by the CurlyGPT Assistant 📑 Read the full article 👇

Step into the future of customer experience! Join us for an exclusive webinar where we’ll reveal how our AI-powered contact center solution is transforming customer interactions. Discover how AI can elevate your customer service strategy with personalized experiences and deeper operational insights. What you'll gain by attending: 📚 Exclusive Insights: Gain knowledge about "The 8 Laws of Customer-Focused Leadership" from Blake Morgan, a leading CX futurist and book author. 💡 RingCX Vision & Updates: Get the latest on our RingCX vision and momentum and hear about key updates from Kira Makagon, Chief Innovation Officer at RingCentral. 🤖 AI-Driven Features: Experience our new cutting-edge AI features for RingCX with Jim Dvorkin, Senior VP of Customer Engagement at RingCentral. 🤝 Customer Panel: Gain valuable perspectives from RingCX customers in a discussion led by John Finch, VP of CX Product Marketing at RingCentral. 👆 Practical Advice: Walk away with actionable strategies to revolutionize your customer experience. Don’t miss this chance to build a customer-first mindset and empower your business. Plus, 100 attendees will be randomly selected to receive a free copy of Blake Morgan’s latest book. Secure your spot today! https://lnkd.in/g4BQ9myJ

💡Enhancing Customer Experience Through AI-driven CX: Bringing Innovation and Human Connection Together In the evolving landscape of customer experience (CX), leveraging AI technologies is becoming increasingly essential. This insightful article from Everest Group highlights how AI-driven CX not only boosts operational efficiency but also enhances the human connection. By integrating AI tools such as chatbots, personalized recommendations, and sentiment analysis, businesses can deliver more tailored and meaningful interactions. The blend of innovation and empathy is key to driving customer satisfaction and loyalty. My View: As the financial services sector continues to evolve, adopting AI-driven CX strategies is crucial. These technologies enable us to better understand and anticipate customer needs, ultimately providing a more personalized and engaging experience. At Protiviti, we are committed to harnessing such innovations to optimize processes and enhance the overall customer journey. Embracing this balance of technology and human touch is essential for staying competitive and delivering exceptional value. https://lnkd.in/gaNBRB4n

🌟 Why You Should Invest in Customer Experience Technology Today 🌟 In today’s competitive market, providing an exceptional customer experience (CX) isn’t just a nice-to-have—it’s a must-have. Investing in Customer Experience Technology can transform your business in numerous ways. Here’s why you should care: 1. 🚀 Boost Customer Loyalty: Happy customers are loyal customers. CX technology helps you understand and anticipate customer needs, ensuring they keep coming back for more. 2. 📈 Increase Revenue: Companies that prioritize customer experience see a significant increase in revenue. According to studies, businesses that lead in CX outperform laggards by nearly 80%. 3. 🔍 Deepen Customer Insights: Advanced analytics and AI-driven tools give you unparalleled insights into customer behavior. This means you can tailor your services to meet and exceed expectations. 4. 🕒 Enhance Efficiency: Automate routine tasks, streamline customer interactions, and free up your team to focus on more strategic initiatives. Efficiency gains lead to faster service and happier customers. 5. 🌐 Omni-Channel Integration: Today’s customers interact with brands across multiple channels. CX technology ensures a seamless experience whether they contact you via phone, email, social media, or in-person. 6. 📣 Powerful Feedback Loops: Use real-time feedback tools to capture customer sentiments and make immediate improvements. Showing that you listen and act on customer feedback builds trust and loyalty. 7. 🤖 Embrace Innovation: Stay ahead of the curve by adopting the latest tech trends like chatbots, AI, and machine learning. These technologies not only improve the customer experience but also give you a competitive edge. If you're wanting to identify where your current CX efforts stand, assess your development level, and map out future goals to transform your CX from a cost center ➡️ value driver that delights customers, reach out to me! 😊

If you expect companies to deliver personalized customer interactions, and become frustrated when it’s lacking, you're not alone. I expect seamless customer journeys personalized for me. And luckily, more and more companies are able to craft these interactions through AI-powered experience orchestration.

In today's digital age, customer experience (CX) is more important than ever. But how do you strike the perfect balance between personalization and human touch? This article explores how AI can be a powerful tool for enhancing CX, but it should never replace human interaction. The key is finding the right balance between automation and personalized experiences. Here are some key takeaways: - AI can personalize the customer journey. By using data and analytics, AI can tailor experiences to individual customer needs and preferences. - AI can improve customer service. Chatbots and virtual assistants can provide 24/7 support, answer frequently asked questions, and resolve simple issues. - AI can increase customer satisfaction. By automating repetitive tasks and providing efficient service, AI can free up human agents to focus on more complex issues and build relationships with customers. But don't forget the human touch! - Empathy and emotional intelligence are essential for building trust and rapport with customers. - Human agents can provide personalized attention and support that AI cannot. - The human element is essential for creating a positive and memorable customer experience. The key is to leverage the strengths of both AI and human interaction to create a seamless and personalized customer journey.

Unlock. Create. Execute. There is so much being written about how GenAI-enabled tools and workflow are being used to drive effiency and reduce costs. But can GenAI-enabled tools and workflow also be used to turbo-charge topline growth, increase customer retention drive repeat purchase and elevate the customer expiernce? These are the kinds of use cases growth-oriented leaders are hungry for. My Prophet colleague Kristen Groh shares thoughts on how GenAI may be the answer to better customer experience and what it will take to get there. Check it out. #growth #GenAI #customerexperience #CX #innovation

✨ "Time is money" - a core truth for businesses and customers alike. So, how do we make every moment count in customer service? Lately, I've been diving into how the right tools (like chatbots) can enhance the customer experience by taking on small, routine questions. The beauty? It’s not just about automation, it’s about prioritizing human attention where it matters most. With chatbots handling FAQs, we’re not only streamlining processes but also reducing wait times - a massive win for customer satisfaction. Imagine a world where customers get immediate answers to their simpler questions and our contact center teams can dedicate energy to resolving the deeper, more complex issues that drive value. Customers feel taken care of and confident, and our teams operate with purpose and less strain. While not a client of InMoment, their insights resonate. Leveraging technology thoughtfully can ease customer uncertainties, improve satisfaction, and create a smoother, more efficient experience. It’s all about making customer care a win-win, one question at a time. #CX #CustomerService #DigitalTransformation #Chatbots #Automation #CustomerSatisfaction #Innovation