ServiceNow’s Post

"AI-powered self-service is saving valuable time for employees, customers, and agents. It accelerates resolution times and minimises direct human intervention. This enables users to find solutions swiftly using AI search, AI conversations, and AI interventions, leading to higher self-service rates." A must read: ServiceNow's Chief Digital Information Officer Chris Bedi shares insights on the top three ways enterprises are using GenAI to transform their operations. Check it out ⬇️

People-first AI requires a people-first approach. ServiceNow CEO Bill McDermott often says, “Trust is the ultimate human currency.” As AI redefines how we interact with technology, developing trustworthy, responsible AI for every customer and ServiceNow user is central to our innovation strategy. Hartmut U. Mueller Alain Badoux Antje Riege Our GenAI roadmap is reshaping the way we work by putting AI to work for people—here's how. #servicenow #innovation #digitalisierung #generativeai

Gen AI is the word on the street and for a good reason. Check out below⬇️ to hear ServiceNow's Chief Digital Information Officer Chris Bedi share insights on the top three ways enterprises are using #GenAI to transform their operations.

This is a great article discussing the potential of Gen AI with ServiceNow! Chris Bedi explains how Gen AI has the power to transform the way we work by empowering self-service, personalising the customer experience, and automating tasks. Check out the full article to learn more about these 3 use cases: http://spr.ly/6046kDvP6

In this article ServiceNow’s chief digital information officer Chris Bedi discusses how ServiceNow's GenAI is revolutionizing support systems and driving productivity gains by enabling swift self-service solutions through AI search, conversations, and interventions. With significant cost savings of over $5 million annually and a 50% reduction in routine workload for IT agents, GenAI is transforming business operations #GenAI #DigitalTransformation #ProductivityBoost

𝗘𝘅𝗽𝗹𝗼𝗿𝗶𝗻𝗴 𝗣𝗿𝗮𝗰𝘁𝗶𝗰𝗮𝗹 𝗔𝗽𝗽𝗹𝗶𝗰𝗮𝘁𝗶𝗼𝗻𝘀 𝗼𝗳 𝗚𝗲𝗻𝗲𝗿𝗮𝘁𝗶𝘃𝗲 𝗔𝗜: 𝗙𝗿𝗼𝗺 𝗖𝗼𝗻𝗰𝗲𝗽𝘁 𝘁𝗼 𝗔𝗰𝘁𝗶𝗼𝗻. An impressive $5.5 million annual savings through case and incident avoidance. And a deflection rate of 54% through Now Assist for IT Service Management (ITSM). This is a result of using Generative AI by the ServiceNow digital technology (DT) team themself. As folks who love tech, we've all seen the excitement around Generative AI (GenAI). But what's really exciting is seeing it go from an idea to a powerful, tensible tool for businesses. In a recent article by Chris Bedi, you can see how GenAI is shaking up the game, especially in how it's changing the game for customer service agents. Read the full article here: https://lnkd.in/d5ijnrxz The era of GenAI hype is over; now, it's about delivering tangible, measurable results. #GenerativeAI #GenAI #ServiceNow #Innovation #DigitalTransformation #NowAssist

ServiceNow prioritizes customer needs and aims to deliver maximum value through its AI platform. AI is increasingly central to business operations, and ServiceNow has seen significant efficiency gains in various departments through its AI solutions. These improvements have resulted in substantial time savings and are being replicated by customers, demonstrating the platform's potential for broader impact. #ServiceNow #AI

Amit Zavery, President, CPO, and COO of ServiceNow, has published his first blog post since coming on board. He has a clear view of the road ahead for ServiceNow, and especially how much AI will power the journey to come: “ServiceNow is not simply an enterprise workflow solution. It’s a unified platform ... [that] combines workflow automation, AI, and data-driven insights.” This is clearly a case where the whole of ServiceNow is greater than the sum of its parts. Read the full text here: http://spr.ly/6041tTghd

🚀 ServiceNow is transforming the way we work with generative AI! 🌟 Our Chief Customer Officer Chris Bedi shares how we've integrated AI across all departments, with 84% of employees using it daily. Results are impressive: AI is doing the work of 50 full-time employees annually, boosting software engineer performance by up to 8%, and reducing customer support workload by 10%. Chris emphasizes AI isn't replacing jobs but enhancing them, reducing manual tasks, and making work more engaging. With new AI capabilities like ServiceNow Now Assist and Microsoft Copilot, AI is becoming essential in our work lives. Join the AI revolution with ServiceNow! 🌐 #AI #GenerativeAI #WorkplaceInnovation #ServiceNow #FutureOfWork

AI Agents: The Next Generation of ServiceNow Innovation 🚀🤖 ServiceNow allows organizations to create custom AI agents using the Now Assist Skill Kit to tailor AI workflows to their unique needs. These AI agents operate on the secure, unified Now Platform, enabling seamless integration with existing data and workflows, while robust governance tools ensure control and oversight, enhancing productivity across the enterprise.