Sell Out Leisure’s Post

Day 6 When it comes to branding and customer experience, sometimes, it's really not the big, flashy things that make a lasting impression. It’s the small, thoughtful touches that add up to create a memorable experience. Yesterday, I visited a restaurant for lunch and I decided to order a pack of juice first. The way it was presented to me really caught my attention. It wasn’t even a fresh-squeezed juice, it was a regular packaged juice, the kind you could find in a grocery store. This juice was served in a beautifully designed bottle, which made it look like some kind of wine. The server was super thoughtful, regularly checking in to see if I needed a refill, if I wanted more ice in my drink, or if she could pour my juice for me. It felt so good, I felt really special and pampered. And the best part? It was relatively affordable, yet it truly felt like a luxury experience. This experience made me realize that sometimes, it’s the little things that make a big difference in a customer’s experience. The thought and effort that went into the presentation of the juice, combined with the genuine attentiveness of the server, actually did turned an ordinary juice into a memorable moment for me. This is definitely something businesses should learn from. #31DaysofTVTGrowth #TVTGrowthChallenge #Branding #CustomerExperience #LittleThingsMatter

🍽️ Growing Up in My Family’s Restaurant: Key Lessons in Customer Experience 📝 As a child, while most kids were outside playing tag, my playground was my family’s restaurant. The kitchen was my adventure zone, the dining area my second classroom. Those formative years shaped not just my work ethic, but my entire outlook on customer experience, making me who I am today. Here are 5️⃣ key takeaways: 🔵 Consistency Builds Confidence: My dad emphasized the importance of delivering the same great experience every time. Regulars relied on us, and that consistency fostered trust and loyalty. 🔵 Welcoming and Acting on Feedback: We made it a point to listen to our customers. Their feedback was a gift, and acting on it helped us improve and innovate. 🔵 Personal Connection Matters: Every customer is unique. Taking the time to remember names and preferences made them feel valued and appreciated. 🔵 Your Reputation is Everything: In the restaurant world, and now in DTC, trust is built through every interaction. Positive experiences lead to valuable referrals, making word-of-mouth an essential asset for any business. 🔵 Innovating is Key to Relevance: In highly competitive markets, staying stagnant is not an option. Continuous innovation—whether in menu offerings or customer engagement strategies—is crucial to remain relevant and capture your audience's attention. Today, I have the honor of working with some of the world’s most beloved DTC retail brands. Yet, the lessons I learned from my dad’s small business remain true and are even more relevant now than ever. The foundations of consistency, feedback, innovation, and building personal connections with your customers are even more vital in today’s competitive landscape. What core values from your early experiences have shaped your approach to customer experience? 🤔 #CustomerExperience #DTC #FamilyBusiness #CS #Retail #Hospitality #Business

A strong online presence is so important as it: - Attracts new customers - Increases customer loyalty - Drives repeat business - Boosts revenue streams - Provides valuable customer insights ABSOLUTELY LOVE to see SO many brands innovating in this space. If you're reading this, don't scroll away without checking out this insightful article by my super smart colleague David Lance: "The Red Door Effect: How Custom Digital Experiences Can Set Your Brand Apart." Interested in exchanging insights? Let's have a chat about it! 🤷🏻♀️ #Restaurants #QSR #FastCasual #Onlinepresence #FoodInnovation #CasualDining #QSRTrends #RestaurantIndustry and the most important hashtag #letsbefriends https://lnkd.in/gN68RZGB

In the quest for personalized guest experiences, the right strategy can transform hospitality. With 86% of travelers preferring personalization, it's clear: To win customer loyalty, it must be personal, relatable, and 24/7. #GuestExperience #Hospitality #Personalization https://lnkd.in/gDPCCYWn

Hawaiian Bros is constantly evolving by leveraging technology and enhancing user experience to stay ahead in the competitive market. As a Red Door company, we embody innovation, community engagement, and customer satisfaction at our core. Technological Advancements Mobile App Integration: Our mobile app is designed for seamless user experience, offering easy navigation, quick ordering. This allows us to cater to our customers' preferences more efficiently. Online Ordering System: We have implemented a robust online ordering system that integrates with various delivery platforms. This ensures our customers can enjoy their favorite Hawaiian Bros dishes conveniently from their homes. Contactless Payments: In response to the growing need for hygiene and safety, we have introduced contactless payment options. This not only enhances the safety of our customers but also speeds up the transaction process. Customer Feedback Loop: We utilize advanced analytics to gather and analyze customer feedback. This data-driven approach helps us to continuously improve our menu, services, and overall customer experience. Enhancing User Experience Personalization: By utilizing customer data, we offer personalized experiences, such as tailored promotions and customized menu recommendations. This makes each customer feel valued and unique. Streamlined Operations: Our back-end systems are designed to ensure efficient kitchen operations and inventory management. This reduces wait times and ensures the freshness and quality of our food. Community Engagement: As a Red Door company, we prioritize our community. We actively engage with local communities through events, sponsorships, and charitable initiatives, fostering a sense of belonging and loyalty among our customers. Being a Red Door company means more than just business excellence; it’s about creating a welcoming and inclusive environment for everyone. Our Red Door symbolizes our open-door policy, inviting customers, employees, and community members to be part of our Hawaiian Bros family. We believe in continuous growth, innovation, and making a positive impact, both locally and globally. In summary, Hawaiian Bros' constant evolution in technology and user experience, coupled with our Red Door values, positions us as a future leader in the food service industry, committed to delivering exceptional service and fostering strong community ties.

I went on a coffee hunt in Fortitude Valley last week and witnessed this. Being one of the cafes in the same street, the one twenty cafe stood out for this little effort. An intuitive way of inviting customers just made the inner marketer in me so damn happy that I instantly chose that cafe. And trust me, coffee is as great as their invite! Having a little fun and creativity around your customer touchpoints is nothing less important than the product quality. Sometimes it's those little efforts and those out of the box thoughts are the ones that makes to stand out from the crowd and competitors. #creativemarketing #customerjourney #socialmediamanager

When Tradition Meets Minimalism ✨ This Saunf-Mishri mouth freshener came complimentary with a meal—and left a lasting impression.🌿🍬 What struck me was the simple yet impactful branding—minimalistic, bilingual, and rooted in tradition. Such small, thoughtful gestures not only enhance the dining experience but also leave a lasting impression of the brand.💫 It’s a reminder that even the smallest details can elevate customer satisfaction and reinforce brand identity. #CustomerExperience #SimplicityIsKey #MinimalistDesign #CulturalRoots #ThoughtfulBranding #BrandIdentity #AuthenticityInBranding #BilingualBranding #ThoughtfulGestures #ExperienceMatters

Demonstrating ROI and getting org-wide buy-in is key to the ongoing success of your CX program. But how do you do that? We've got a few ideas. https://hubs.li/Q02r3ljV0 #CX #ROI #CustomerJourneyAnalytics

🔍 Understanding your customers is the key to unlocking success in hospitality! But how do you define who they are and what they want? 🤔 In our latest blog, we explore the world of customer personas, helping you categorise your patrons to better understand their unique needs and preferences. Whether it's accessibility, dietary requirements, or favourite menu items, tailoring experiences to match their expectations is crucial for building loyalty and repeat business. Ready to enhance your customer experience game? Dive into our blog now to discover the four personas that can revolutionise your approach: https://lnkd.in/erEVYTj2 #customerexperience #customerpersona #hospitality #cx #analytics

Make your brewery's touchpoints so sexy that people will confuse you for the Disneyland of beer! Today, I'm going to help you tackle all those little areas where people interact with your brewery, creating a rock-solid, consistent customer experience at the same time - what's not to love? If you give me ten minutes of your time (and your email), a digital video Tim will guide you through how to plan out your brewery's customer touchpoints in a way that will have your punters saying, 'Cor blimey! This brewery is the best thing since the invention of sliced bread.' Don't believe me? Click the link, download the planner, and see for yourself. Download the planner here: https://lnkd.in/ew4XbFtD #customertouchpoints #brewerytouchpoints #breweryexperience