Scede’s Post

Forget c̶u̶s̶t̶o̶m̶e̶r̶-̶f̶i̶r̶s̶t̶.̶ 𝗧𝗿𝘆 𝗲𝗺𝗽𝗹𝗼𝘆𝗲𝗲-𝗳𝗶𝗿𝘀𝘁. (Your 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿𝘀 will thank you.) 𝗛𝗲𝗿𝗲'𝘀 𝘁𝗵𝗲 𝗱𝗲𝗮𝗹: → Happy employees = Happy customers. I learned this the hard way. Pushed my team too hard, chasing customer satisfaction. Result? Burnout city. Then I flipped the script. Put my team first. 𝗠𝗮𝗴𝗶𝗰 𝗵𝗮𝗽𝗽𝗲𝗻𝗲𝗱: ↳ Productivity exploded ↳ Customer complaints? Gone. ↳ Profits? Through the roof. 𝗜𝘁'𝘀 𝘀𝗶𝗺𝗽𝗹𝗲: Take care of your people, they'll take care of your customers. Try it. Agree or disagree? Let's chat! 𝗣.𝗦. When did you last ask your team, "How can I make your job better?"

I have bad experience with old mantra 'The customer is always right,' This mantra harmed my team morale By prioritizing customer needs unquestioningly, It created toxic environment in my company ✔️ leading to burnout ✔️ low job satisfaction ✔️ high staff turnover It effects our creativity and innovation approach SO I LEARNED, Customers can sometimes be misinformed or have unrealistic expectations. Following their guidance blindly may effect core values and long-term vision. Idea Customer ➜ Company Integrity. Have you ever experienced the downside of 'The customer is always right' at work?

I Totally agreed the employees is essential for any business, as they are the backbone of the organization and play a crucial role in driving customer satisfaction, loyalty, and ultimately, revenue growth. When employees feel valued, supported, and empowered, they are more likely to: 1. Provide exceptional customer service, leading to increased customer retention and loyalty. 2. Be engaged, motivated, and productive, resulting in higher quality work and increased efficiency. 3. Act as brand ambassadors, promoting the company's values and mission to customers and the wider community. 4. Develop innovative solutions and ideas, driving business growth and competitiveness. 5. Stay with the company long-term, reducing turnover rates and recruitment costs. By putting employees first, businesses can create a positive, productive, and profitable work environment that benefits everyone involved. As the saying goes, Happy employees = Happy customers = Happy business!

**Top-Notch Service is a Team Effort** In the service industry, delivering exceptional customer service isn’t just the responsibility of one person – it requires a cohesive team effort. It’s why fostering a strong team spirit is crucial to success. From my experience, I have found that building and maintaining great relationships with internal stakeholders is just as important as serving external customers. A collaborative relationship with team members and departments means that when an issue arises, it is resolved swiftly. This not only benefits internal customers but also has a ripple effect on external customers who receive faster, more efficient service. By working hand in hand with colleagues from different functions, we have been able to streamline processes, reduce bottlenecks, and improve overall service delivery. At the end of the day, it is the collective effort that makes service top-notch and ensures both internal and external customers are satisfied. Let’s continue to nurture teamwork and build stronger relationships – because great service truly is a team achievement! #CustomerService #TeamWork #Collaboration #CustomerExperience

If you want to save +10 hours per week and work inside a project-oriented team. Talk with your salespeople beforehand to align all key points and resolve all internal doubts. Because your salespeople's objectives are not the same as yours. And any spontaneous comment when showing the schedule to your client can lead to mixed messages and confusion. By aligning objectives, you will: - Save time by not having to realign expectations after the fact. - Avoid confusion among your team about what is being delivered. - Build trust with your client by clearly setting and meeting their expectations. It happened to you before? What other advantages/disadvantages have you noticed?

"It wasn't possible without the team!" No matter how great the strategy is, or how amazing the product may be, no matter how perfect your business model is, or if you have the ideal market fit, it is never possible to achieve success without a great team. The feelings they have at work, the extra miles they go for each other, the creativity they unlock together, the endless solutions they come up with to solve customer problems—these are all essential. Your team is the make-it-or-break-it recipe for success. (Pic containing parts of our great team!) ---------------------------------------------------------------------- Do you have a team but aren't fully confident in their performance? Do you believe in your product more than your people? 🤳 Reach out, and we'll help you achieve true success!

How would it feel to take your team-building skills to an entirely new level?📈 Have you ever wished🙏 you could close the gap between you and your team? Imagine what you could do with a team that performs even better than they do today. 🤯 You can take a team from good to great🚀 by simply improving trust. Studies show that improving trust levels between teammates can substantially increase overall performance, as much as 50% improvement! 😲 Investing in your team's EQ skills will naturally improve trust. Emotional intelligence training improves⤴️ communication skills and strengthens relationships, improving internal and customer relations. 🤔Are you ready to close the gap and take your team from good to great?

Each week, our team meets to review a live opportunity - someone puts themselves in the "hot seat" to share with the team: What they know so far (using MEDDPICC as a framework) What stage in the CRM it is at What is the next step Collectively, we discuss and share ideas on What to ask to close any gaps Where it should be in the CRM to help progress the deal How the deal can be progressed These sessions go beyond individual opportunities - it helps us to build collective knowledge, refine strategies and ensure we are managing deals consistently to grow as a team. Sharing insights and solutions is what drives our deal progression and fosters a true team mentality.

Client Experience: More than just a buzzword At Wow, delivering exceptional client experiences is something we live and breathe every day. We believe that while things don’t always go to plan, how we respond when they don’t is what really matters. But delivering amazing service isn’t easy to teach—it’s often an innate drive that needs nurturing, support, and a little bit of structure. That’s why Wow’s MD Kelly Goodship helped develop our Client Experience Principles: 🚶♀️Walk a mile in your shoes – Empathy is key. 🧭 We’ll find a way – There’s always a solution. 🌈 Be the light – Positivity goes a long way. 👫 Teamwork makes the dream work – We’re all in this together. 💫 We’ve got your back – We genuinely care. 🙌🏾 It’s all about you – Personalisation is everything. These principles keep us focused on what matters most: looking after our clients and delivering a service we’re proud of. They’ve strengthened our relationships and made us a stronger team too.

When you're working as part of a team, one of the things to expect is that you should share information freely with your colleagues and that they'll share information freely with you. At the beginning and in the confusing part of responding to incidents, all information is useful. So expect to dive right in, share everything you know and listen to the things people around you say, so that we come out with the best solutions as quickly as we can.