ITIL4 Leader: Digital & IT Strategy | ITIL4 Managing Professional | Humanising IT Professional | Author of 'The Service Desk Handbook'
Well... this was a real fun discovery through my friends here, especially those from the Open Service Community. So i thought why not give it a go... Here's my 2024 LinkedIn Rewind, by Coauthor.studio: 2024 taught me that while technical excellence remains vital, IT's true power lies in connecting with the humans behind every ticket, every incident, every service request. This year deepened my understanding of how technical expertise and human-centered service delivery complement each other. The Open Service Community has become a highlight of my Fridays - a space where IT leaders share insights about service management, leadership, and culture. These conversations continually remind me why I wrote "The Service Desk Handbook" - because lasting excellence comes from understanding both systems and people. To everyone working to make IT more human while maintaining excellence - thank you for being part of this journey. Here's to growing and learning together in 2025.
We are so 'in sync'! I love your quote ... I've often said, it's not what happens when a manager is there but what happens when they're not there! Very on point for you!
Founder | Proud user of AI | Hit your revenue goals with AgentGrow
2dIt's inspiring to see how you emphasize the human side of IT. How do you see the Open Service Community evolving in 2025 to enhance this connection even further?