Salesforce’s Post

Surviving Sales: My Top 3 Hilarious Hacks to Stay Sane - Master the Art of Strategic Coffee Breaks: When things get tough, "networking" over an extended coffee break is your best friend. Bonus points if you watch a few cat videos to lighten the mood! - Perfect the "Busy Call" Maneuver: Hold your phone upside down, nod seriously, and pretend you're on an important call. Trust me, it works like a charm! - Embrace Humor: Laugh off the stress. Share a joke, enjoy a funny meme, and remember—sanity is key in sales! Who else has their own quirky tips for surviving the sales grind? #SalesLife #WorkHumor #ProductivityHacks

Reflection: I recently spoke with a buddy who was frustrated after losing a big deal. “We just got unlucky,” he said. But was it really luck? Hmmmm [... and perhaps he should be working with a sales coach that supports bigger deals... just sayin'] Often, what feels like “bad luck” in sales is really about preparation. Or, in this case, the lack of it, the absence of a solid pre-call plan, even though I've told this buddy repeatedly about pre-call planning. In my experience, sales teams that model repeatable and predictable success have high accountability around pre-call planning. Successful deals are built from successful meetings that have foundations built long before the meetings start. - researching the client - predicting buyer personas - understanding their pain points - preparing value-driven questions - anticipating objections Explorer Roald Amundsen said, “Victory awaits those with everything in order. Luck, people call it. Defeat is certain for those who neglect to take the necessary precautions in time; this is called bad luck.” But I've seen so many sellers resist pre-call planning... Me too btw.. until I lost too many deals. ⏰ feeling “too busy” to prepare 🤪 overconfidence from past wins 🤷♂️ misunderstanding the value of planning 🥷 a desire for quick action over quality preparation 🤯 fear of exposing skills gaps (ego) ... and their leaders underserve them by making it optional. A well-prepared seller isn’t “lucky” - they’re ready to win. Building a culture that values pre-call planning can be the difference between missed opportunities and closed deals. 🏆 Pre-call planning isn’t a luxury; it’s essential. Those who put in the effort to truly prepare will often seem “lucky” in their outcomes. So, the next time you have a high-stakes meeting, ask yourself: are you ready to win, or are you leaving it up to “luck”? #PreCallPlanning #Preparation #Luck #SalesSuccess - P.S. Are you looking to Scale your business, your impact, your results? We design the Building Blocks of Scale for hundreds of businesses: Vision & Offer - Leads - Sales Systems - Leadership - Talent Development P.P.S Comment "Send me a PCP" for a Pre-Call Planning Tool.

5 Extra Tactics to Build Long-Lasting, Profitable Client Relationships: Building strong, enduring customer relationships is essential for new sales professionals and businesses. Here are five practical tactics to help you create a loyal and profitable client base: 1. Be Available, Even After Hours While work-life balance is essential, being reachable outside regular hours can make all the difference in a competitive market. Most clients prefer to reach out when it is convenient for them—and if they cannot reach you, they might call the competition. 2. Start Your Day Early As a new salesperson, this is your edge! Many seasoned professionals come in later, giving you the early hours to connect with clients without as much competition. Make the most of this time to prospect, build relationships, and close sales. And always ensure you are familiar with cold-calling laws in your area. 3. Check In on Previous Customers Reach out to clients from the past year just to check in. Ask how their previous purchase is working for them, offer to answer any questions, and avoid the sales pitch. This thoughtful follow-up keeps you top-of-mind when they are ready to buy again. 4. Prioritize Health and Wellness A clear mind and healthy body make a big difference. Exercise, sleep, and a good diet will help you bring your best self to every client interaction. First impressions last, and tiredness could cost you a loyal, repeat client. 5. Turn Problems into Opportunities Many sales people and businesses shy away from customer issues, but these moments are opportunities to create loyalty. When you address and resolve issues effectively, clients remember and appreciate your dedication.  Hello, I am Michael Paul, a sales expert from the beautiful island of Dominica. I am an honorably discharged National Guard Soldier, passionate about business, sales, and technology. Let us connect—I would love to hear about your journey and share insights! #SalesTips #CustomerRelationships #SalesGrowth #BusinessDevelopment #Networking

Sandler Blog: Building Emotional Resilience in Sales - Strategies for Success https://hubs.ly/Q02VtMZ40 #CoffmanGroup #SandlerBlogCAKC #EmotionalResilience

How we made our clients really happy and kept them longer Last year, we tried some new ways to work with our clients. It worked great - we kept 40% more clients than before! Here's what we did: 1. Quick daily calls: We started having short 5-minute calls every day. Our clients really liked this. One told us, "It feels like you're part of our team, not just a company we hired." 2. Meeting in person: When we visit a client's city, we try to meet for coffee or lunch. This helped a lot. One time, a client we'd worked with for 2 years told us about a big new project during lunch. 3. Introducing our team: We started introducing the people working on each project to our clients. After we did this, our client feedback showed they trusted us 60% more. 4. Being honest: When we made mistakes, we told our clients right away. This was hard, but it actually made these client relationships stronger. 5. Giving extra ideas: We started suggesting ideas to help our clients, even if it wasn't part of our usual work. One of these ideas helped a client increase their sales by 20%! The best part? A client recently told us, "You're not just a company we hire. You're helping us grow our business." This made us feel we were doing something really good. How do you keep your clients happy? Please share your ideas in the comments! #HappyClients #Business #CustomerRelationships #StartupTips #ClientRetention

Prospecting Dynamics Ponders.... When you are running a business, or heading up a division, or managing a busy team - things don't always go smoothly. Some days there are so many things to deal with that you can't see straight let alone give your undivided focus to all the areas you know you should.... this is why I'm so proud of our Enquiry Management Analysis work. Its one of the ways that I'm 100% confident we add value for our Dealer partners, a service we deliver that improves closing ratios, maximises marketing spend and increases CSI at the same time. As a business owner, it is sometimes a lonely road and it can become a little overwhelming when your own view of the road ahead is unclear. For me, meeting like-minded people, who also are passionate about what they do and about making money for their customers is SUCH a welcome intervention in the working week. Being immersed in success, positivity and seeing impressive and proactive business models in action, is so beneficial and has definitely helped me to refocus my mind. A big thank you for yesterday to Bevan Wilkinson, Simon Crace, Harry Bott, Michelle Breffitt, William Jackson, Alex Platt, Darren Bentley and Phil Harding. Today is a clearer day...

ALL the reasons I LOVE working with high-performing #sales teams I've been there. For 19 years in the city, that was me. I get it. 👉I know what it feels like to lose a deal you've poured your heart and soul into.  👉I know what it feels like to win, only to forget and move on.  👉I know the weight of having your head down on a Sunday, prepping for the Monday sales meeting.  👉I know the grind of dealing with office politics. 👉I know the stress, anxiety, and exhaustion that comes with the territory. 👉I know the feeling of swimming in a sea of competitors. 👉I know the uncertainty of wondering if you'll hit that commission-rich quarter. 👉I know the pain of missing family time because work has taken over.  👉I know what it feels like to second-guess your decisions 👉I know the frustration of still being on calls at 9 PM, strategising with the management team. When I built the workshop, Pause to Perform, I had every single person I'd ever worked with in mind. The ones I shared the war room with The ones who reported the results to the board The ones who lost their temper The ones who left The ones who felt singled out The ones who couldn't see their brilliance The ones who turned to Class A's to numb the pain and keep going The ones who sabotaged themselves and everyone around them The ones who won every quarter with blood pressure higher than a skyscraper. Delivering this workshop and teaching another way to win while keeping their health, wealth, and sanity intact brings me nothing but utter joy. Seeing that penny drop and hearing, "Why the F**k did no one teach us this years ago?" makes it all worthwhile.😆 As they say, Love what you do, and you'll never work another day in your life. Let's start to love and enjoy what we do more. #pausetoperform #mentalresilience #sales If you'd like to learn more about the Pause to Perform workshop and how it alleviates stress, boosts morale, builds confidence, and provides a mental and emotional shift that delivers rapid results, Let's chat – link in my profile. ☝️

These are the 5 questions I ask my long-term clients every week... 👇 👇 👇 👉 What went well this week? 👉 What could’ve gone better? 👉 What are you focusing on next week? 👉 What rating out of 10 would you give me for the support I’m providing overall? 👉 What more can I do to help you? I do this to make sure of 5 things... 👉 They're hitting their goals. 👉 They know what they're doing next week. 👉 They're improving every week. 👉 I can help more if needed. 👉 I know how to help more if needed. 🙌 The benefit of being able to serve anyone in the world is that... I can serve anyone in the world. 🙌 🤷♂️ But the downside is that I don't always know what they're doing. 🤷♂️ This is my solution - and I always urge my clients to be honest with me or else they're doing themselves, me, their friends and family, and their future clients a disservice. What do you think? Is this a good process? Is there anything you'd recommend to improve it? Or are these the perfect questions? 👇 Let me know if the comments below 👇 #hrconsultant #marketing #sales #feedback #honestyisthebestpolicy PS - Yes, a picture of me with a superhero - because I aim to be a superhero to my clients.

Monday Motivation: Turning “No” into an Opportunity! Sales isn’t about always hearing “yes.” It’s about resilience, adaptability, and the ability to learn from every “no” that comes your way. Here’s a personal story that taught me this lesson the hard way. A few years ago, I was pursuing what felt like a dream deal. The client was engaged, the product fit was strong, and the conversations were positive. I had already started envisioning the success story we’d co-create. But then came the final call: “We’ve decided to go with another vendor.” I was stunned. I replayed every step in my mind—what went wrong? Was it price? Features? My pitch? The loss felt personal. After recuperating, I decided to do something different. Instead of walking away with frustration, I reached out to the client for feedback. Surprisingly, they were open to sharing their perspective. The issue wasn’t price; it was timing and internal priorities. My presentation resonated, but they felt another vendor understood their industry nuances better. This feedback became a goldmine of insights. It taught me to: 1. Dive deeper into understanding the client’s long-term vision. It’s not just about the immediate pain points. 2.  Ask tougher questions early on. If I had known their internal challenges, I could’ve tailored my approach better. 3.  Embrace feedback as a gift. Every “no” is an opportunity to refine your strategy. Fast forward to today—two years after that loss, I closed a deal with a similar company, using the exact lessons I learned from that experience. And here’s the kicker: The original client circled back and signed with us too, saying, “You stayed on our radar because of how you handled things.” The road to success in sales is never linear. It’s filled with setbacks, but each setback is a chance to grow stronger. What’s the biggest lesson you’ve learned from a loss? Let’s share and grow together. #SaaSSales #ResilienceInSales #GrowthMindset #SalesLessons #OvercomingChallenges #MotivationMonday #NewBeginnings #SalesJourney #ProfessionalGrowth #DealClosingTips #LearnAndGrow #PersistencePaysOff

Dear founder: how many times per month are you visiting customers? Last week was a nightmare. I had a bunch of in person meetings with customers and leads. I had a full in person day of work with the team at the office. And on top of that, I had to cancel some commitments. I use my calendar a lot. I book meetings, tasks, and personal tasks and events. If I want to go to the climbing gym next week, I put it on the calendar. But last week was special. I was wrapping up some projects with Jams. I needed to understand what we'd do with certain customers during the next months. This was extremely important. These conversations would define revenue, financial runway and operations for the upcoming months. I'm the only person in the business who can figure these out. So I activated "urgency mode". I deleted everything from my cal. Skipped climbing sessions and only did light training every morning. Canceled every personal or social commitment I had. I went full focus mode for 7 straight days (yes, weekend too). I'd go to a customer's office to work on something together for 3 hours... And then give a visit to another customer at 6:30pm to have coffee and discuss the long term. The lesson hit hard: The best thing you can do as a founder is visiting customers often. Why am I not visiting customers more often? Working remotely for the past 6 years totally blinded me. As founders, we need to visit customers as much as possible. It's the only way to really learn what's going on in their lives and their businesses. It's the way to be a part of their space and their team for a few hours every once in a while. It's the way you genuinely build friendly relationships. And it's the way you create a culture of getting involved. If you're a founder doing this and then hire your first sales rep, then guess what? This person will learn from you, and will go visit customers from day 1. That's how you can build an incredible sales team of reps: one that's obsessed with learning from customers.