Saif A.’s Post

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Co-Founder @ Vytal Studio | Brand Communication Transformation

Fintech most likely to fail after Brandon Timinsky departure! With it’s recent acquisition and change in structure and procedure. The one platform in Pakistan’s ecosystem that followed a simple process and had good customer service is losing its initial qualities. Already there has been a recent trend towards of many users opting out of SadaPay after its acquisition, the digital platform is also not speaking to its users anymore and not working on solution offering & is comfortable losing its intial users. After checking all records, they claim to send emails but there is no record and if you’re gonna lock someone out with a limited user base as this is still not a traditional bank, a phone call would’ve been appreciated. None the less, another loss for Pakistan’s financial ecosystem, why can’t we just make things simple, why do we have to make it difficult? #poorexperience #losingtrust #losingusers #managementchange #sadapay #financialuncertainty

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Soha Salahuddin

Brand Manager - Content Strategist - Social Media Manager

2mo
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