Ryan Callahan’s Post

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Head of US @ Prova | Life sciences and digital health

Why is an ortho-focused RCM partner better for independent orthopedic providers? After all, most other billing companies work across all specialties. What's the difference? Not that we're on our way to the American Alliance of Orthopaedic Executives (AAOE) conference or anything 😏 Some people say a claim is a claim is a claim. Just bill em all! Sure, at the end of the day we're all using the same forms, the same data fields, just with different codes and numbers. But to assume they're all basically the same...that's almost like saying a patient is a patient is a patient 😮. Each encounter is a personal experience for provider and patient, and the best billing reflects that. Knowing patient journeys in depth means better pattern recognition and better error detection. Can you bill an injection with an office visit? What's billable in the global period? Let's talk about PCM. We know RCM isn't just churning out claims, it's looking for specialty-specific opportunities. Some people say what really matters is knowing the *payors*. Sure, you can get better billing performance by knowing UMR will ask for records every time, or that...hypothetically...Anthem will pretend that Carelon never gave them the auth number 🙉 , or a thousand other little things. Those are true across specialties. But keeping a bead on how the medical policies meet the patient journey and how those change every year takes real depth in a specialty and a willingness to invest in specialized knowledge. How do you get Aetna to pay for a meniscectomy, after all? Who's covering Zilretta, Euflexxa, Durolane? The more you see these situations, the better prepared you can be. Some people say they never hear from their billing company, and they don't know who's on their account 😒. Ultimately we're committed to working closely with providers, clinical teams, and yes, Orthopedic Executives. That's all made a lot easier when we speak the same language and understand the pressures on this specialty specifically. Patients in pain, covering call at the hospital, investments in robotic surgery, private equity, ASCs, and so much more in the background to our conversations about billing. Getting better billing performance requires an efficient billing engine, but that's no longer enough. Tight partnership to search and destroy denials, educate the front desk, and improve documentation takes it to the next level. See you in Chicago!

Agreed. Bring em home Ryan!

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Kshitij Moghe

Startup Founder | Advisor | Mentor | Health Tech | VoiceAI | AI/ML | ex-Microsoft, Amazon, Nuance

7mo

Well said Ryan Callahan. Go get 'em!

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