Ruwani Purcell’s Post

View profile for Ruwani Purcell, graphic

Director of External Affairs at Citizens Advice

Citizens Advice is the new consumer advocate for heat network consumers. It couldn't come at a more important time; there's currently little protection against rising costs and poor practice, with regulation to hold suppliers to account and support consumers not yet in place. There's limited evidence on the experiences of people who access this form of energy, something we're looking to change. Read more about what heat networks are and how we plan to advocate for consumers in this great blog from Charlotte Rennie.

View profile for Anne Pardoe, graphic

Head of Policy at Citizens Advice - overseeing our work consumer, post, telecoms, debt, employment and housing

Is there a hidden affordability crisis in the heat network sector? Logically yes, but there’s shockingly little data on this. As the new consumer advocate we’ve made it our priority to get to the bottom of it. Read more in Charlotte Rennie’s great blog: https://t.co/Nx2Bro6IPU

Is there a hidden affordability crisis in the heat networks sector?

Is there a hidden affordability crisis in the heat networks sector?

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