MSP Specialist, Cyber Security Professional, Solution Architect, Cyber Security Advisor
Exciting new features alert! Join Product Manager Ayela Faruqui for our August 27 product update webinar as she dives into the Blumira Investigate tool, streamlined payment options, and more. Register here: https://okt.to/HiCcgh #Webinars #ProductUpdate #BlumiraInvestigate
Exciting new features alert! Join Product Manager Ayela Faruqui for our August 27 product update webinar as she dives into the Blumira Investigate tool, streamlined payment options, and more. Register here: https://okt.to/hH9vNK #Webinars #ProductUpdate #BlumiraInvestigate
👋 Multi-Product is the holy grail for software businesses. At our Collective Live event, we were joined by Tidemark Fellow and multi-product expert Ershad Jamil, who led a conversation on how executives should navigate the multi-product journey. Ershad shared the what, when, and how of multi-product: ➡️ The what: Multi-product creates new revenue streams, makes the whole platform stickier and creates a better experience for customers. ➡️ The when: Spoiler alert - it's now! But you should think deeply about if you have earned the right to win customers with your second and third products. ➡️ The how: Ershad shared how you should think about managing a portfolio of products, determining sequencing, buy vs. build vs. partner, pricing, etc. Thank you for an incredible session, Ershad! 👊
A good customer experience is sometimes admitting a mistake and rectifying it quickly.
As a business, if you do what's right by your customers, they will be loyal and return the favor. You don't have to be perfect. You can make mistakes, but do whatever it takes to make amends and show that a customers is worth more than the dollars in their pockets. That can turn a bad experience into an opportunity to create a lifelong loyal customer. #customerloyalty #customerexperience #mosaicx #noholdtime David Araiza
"ShipHero has been the best decision we've made." - Drew Horner, Deliverzen. From reducing customer service tickets by 70% to providing clear data and analytics, ShipHero's solutions are helping Deliverzen scale and succeed. Watch Drew's full testimonial to learn more about how our software can transform your operations.
🚀 New Blog Post! 🚀 We're excited to share our latest blog, "Embracing Change: mhance's Journey Towards Customer Success"! 🌟 In today's fast-evolving tech world, it's no longer enough to just implement a solution and move on. Customers are seeking ongoing support, continuous improvements, and a partner who can help them navigate the ever-changing landscape. That’s why mhance is embracing Customer Success as a key focus in helping our clients achieve their goals. Dive into our journey and discover how we're evolving to provide even more value to our customers. 👉 Read the full blog here: https://lnkd.in/eN7M26Ad #CustomerSuccess #TechForGood
Want to learn more about Procore's top product enhancements in 2024 and opportunities to join new and upcoming beta projects? Check out this recording from our recent owners-focused webinar, where Procore product leaders and solutions experts discussed the investments the company has made — and continues to make — to meet the needs of our many owners customers. https://ow.ly/OQWM50REZ0B #Procore #ConTech
Continuous innovation leads to a disproportionate increase in value delivery. See firsthand how leading companies such as Bolt have achieved a higher degree of collaboration and efficiency with DevRev. Join us for an insightful webinar on Transforming Customer Support by Replacing Zendesk with DevRev. Discover the unique value proposition of DevRev and why it stands out in the market. Register below!
Curion Score PULSE™, designed for speed and affordability in this fast-paced market, is our new agile tool that delivers the actionable insights brands need to make smarter, faster decisions on their products. Powered by over 1.5 billion proprietary data points and grounded in our trusted Curion Score™ methodology, this tool is perfect for: ✅ Validating new product concepts ✅ Monitoring in-market performance ✅ Assessing renovation opportunities Learn more in our press release here: https://lnkd.in/eMbxAQvD #Innovation #ProductTesting #AgileInsights #CurionScorePulse #ConsumerInsights #Curion #ProductPerformance #CategoryPerformance #MarketInsights #Agility
Discover how PatientNow revolutionized their billing process and scaled their operations by partnering with Stax Bill. With multiple acquisitions and rapid growth, PatientNow faced challenges in consolidating data, managing customer purchases, and handling complex contracts across three different billing platforms. By leveraging Stax Bill's powerful solutions, PatientNow overcame these obstacles, improved efficiency, and enhanced customer satisfaction. Learn how switching to Stax Bill helped them achieve remarkable results and unlock their full growth potential. 📈 Read more → https://lnkd.in/e4v_x8eW
Former Navy | Product Leader | Author of Become a Product Manager Book | Serial Entrepreneur | 1 crash, 2 exits | Startup Advisor | Hustler 24h/7 | Maverick Life
:: Product Discovery applying the OST by Rowsup.io Today, let's create a detailed Teresa Torres Opportunity Solution Tree (OST) for a food delivery service business, aiming to increase the average Net Promoter Score (NPS) to 9, ensuring the solutions are well aligned with both user needs and business goals. The inputs are: Business type : A food delivery service Business Goal: Increase the overall User Satisfaction Product Outcome: Increase the average NPS score to 9 User insights reveal the biggest pain points are: - Slow Delivery - Lack of delivery tracking - Bad customer support experience https://lnkd.in/de9CS6uS
