“The comeback is always greater than the setback” The below article 👇 helps give the context. At Morrisons we lost warehouse management systems (WMS) over fresh, produce and bread. 21 warehouses, 7 geographical locations. Total network. Down. No contingency, system wise paralysed. 1m cases on the floor 0.5m on supplier vehicles waiting to come in….. What do you do? 🤔 Game Over? We pressed continue… we cut a plan. Day 1 - we create a manual contingency, go back to the 90’s, creating picking sheets Day 2 - we get the sites back on time and re-align the ops clock, we apportion stock to stores to claw back lost capacity. Storm Bert hits just to keep us on our toes. Day 3 - we do a full stock take to re-set the depots but run to time. In parallel we set about creating a new instance of our warehouse management systems, (WMS) configure it and host it in-house from a standing start. New servers, new tin. Day 4 - live in our first site, all 3 chambers, on a new WMS. We build the WMS for site 2 by cloning and reconfiguring site 1. Day 5-10 we repeat, converting a site per night. No gap between implementations. Alongside this we re-count all 500 stores, all categories affected, to re-set stock record. We align inbound increasing demand daily and flow stock to each store / item combination needed. Was it perfect? No, but we re-set the business and replaced all systems in 10 days. Maintained business continuity throughout and stepped on availability every day from the lowest point. I’m not sure many case studies exist for this type of event on this scale but maybe we just created one. Has any other company rolled out a WMS to 21 warehouse chambers in 7 days? We’d like to claim this record and hope nobody else has to try and beat it. 🥇 I am incredibly proud of all the people who made this happen. They bought into the plan on day 1, they believed in it. We had a clear objective for each day of the recovery and a milestone to hit. They didn’t loose faith (in me or the plan) but each day became stronger and more creative. Teamwork and resilience off the charts. 🙏👏 If anybody wants an entry for “team of the year” or “achievement of the year” for their industry awards here’s my nomination on behalf of the team. They deserve to be recognised for what is an exceptional response to an unprecedented event. I would like to thank all our suppliers, partners and my connections for your direct support, understanding or empathy. I hope we will remain yesterday’s news 🗞️! Christmas 🎅 we are ready for you…
💥BREAKING💥 Blue Yonder, a provider of supply chain software used by a raft of major supermarkets and fmcg suppliers, has been hacked Among those known to have been affected are Morrisons and Sainsbury’s Read the full exclusive on The Grocer... https://lnkd.in/dfk7aDXu
Rahul Meda
2w
Truly a feat !!!! Congratulations to everyone involved. when the going gets tough, the tough get going, and this only proved that how tough and determined this team is to make anything possible with team work !! 🥳
Ross Excellent summation of the exciting (read nervous) last 2 wks. Great to see a leader in the forefront during the crisis. I am happy to be part of this history being created.
Ian Wood
6d
When your back is against the wall ,morrisons runs at its best,from putting out fires at rathbones to the latest obstacle, 33 year there is where I learnt my stripes, well done ross and team
Exceptional commitment and dedication from all levels to deliver something of this scale is fabulous
Shobhit Sati
1w
hard, under pressure, madness, success, sweet and top of the world feeling.
Fantastic achievement, hope you and all the team enjoy a well deserved break when you finally get to put your feet up on Christmas Day. We should also give a shout out to all your colleagues family’s, as I am sure without their support, particularly at this time of the year, would have made the challenge even harder. 👏👏
Selina C.
1w
No contingency for a system failure is wild. Well done everyone 👏
Mike Bristow
2w
Top work !. Hats off to the team who must have put in some massive shifts. This is why we love our industry and profession !!
Sunil Sapra
2w
Congratulations, Ross Eggleton FCILT and the Morrisons team! It was your determination, leadership, and teamwork that made this possible. Stronger partnerships emerge in challenging times, and we are proud to be part of this one. Shekar Krishnan Vikash Sureka
Domain Test Manager at TATA Consultancy Services
2wI am proud to share that I have been a part of this incredible journey, witnessing the team’s dedication and tireless efforts around the clock. It was a remarkable display of teamwork, proving that with determination and collaboration, nothing is impossible.