Ricardo Rose’s Post

A telemarketer faces a record FCC fine of $225 million for transmitting approximately 1 billion robocalls, many of them illegally spoofed, to sell short-term, limited-duration health insurance plans. The robocalls falsely claimed to offer health insurance plans from well-known health insurance companies. Caller ID Spoofing is when the number of someone you know – or another person or business – pops up, making you think it is who is calling when it’s really not. Here’s what you need to know about spoofing to protect yourself from being victim of a scam. https://lnkd.in/eGNm84p

Trying to start a conversation about partnership fraud is a lot like getting people to discuss life insurance—everyone knows it’s important, but they’d rather avoid it. 🙃 Still, it’s a conversation we need to have to protect our businesses. More importantly, we must act to ensure we have the best protections in place, whether you’re an advertiser or a trustworthy publisher. This comprehensive article presents the fraud challenge in the performance marketing industry, gives a detailed overview of CJ's multi-layered approach to fraud protection, and provides key takeaways for both advertisers and publishers. #NetworkQuality #AntiFraud #AI #MachineLearning #AffiliateMarketing #AffiliateChannel #PerformanceMarketing #AffiliateNetwork #MarTech #AffiliateProgram #DigitalMarketing #MarketingAndAdvertising #eCommerce #PartnerMarketing

Spam call plague in South Africa! An uptick in data leaks detected by the Information Regulator of South Africa shows that many companies — including those that conduct direct marketing — still fail to abide by the Protection of Personal Information Act (POPIA). In an interview with eNCA, Information Regulator advocate Adv. Lebogang Stroom said that POPIA is very straightforward and does not prevent telemarketers from conducting their business. “POPIA is very clear in what is classified as electronic communication — telephone calls, SMSs, fax, and automated communications,” Stroom said. She said the Act states that direct marketers are only allowed to contact an individual once, during which the marketer should ask for consent to be able to contact them again. If consent is not provided, marketers may not contact the individual again, which Stroom said companies fail to do. “The problem is that company A will call you on a particular number, and they will stop when they are told to stop communications,” Stroom continued. “However, the next time the same marketers make contact, they will use a different number to bombard you with marketing.” Stroom said this is wrong and against the objectives of POPIA. To mitigate this, the Information Regulator is encouraging people to report businesses contravening the Act. This can be done by completing and submitting a form on its website. The regulator has noticed that formal complaints haven’t significantly increased despite many South Africans complaining about spam calls. According to Tshepo Boikanyo the executive overseeing POPIA at the regulator, this is because many South Africans believe they will be compensated for reporting offenders. They often abandon their complaints when they realise this isn’t the case. “When these complaints come to us, we investigate them, and sometime during the course of the investigation, we pick up that data subjects do not have the appetite to continue with these,” Boikanyo says. “They will then say to us that they thought they would get compensated through the process. Our provisions do not allow for data subjects to get compensation.” The Information Regulator and TrueCaller have identified insurance companies, debt collectors, mobile operators, and political parties as the most complained-about spam callers in South Africa. “The Regulator has in the past financial year received complaints against insurance companies where complainants would have alleged that they have been spammed,” the Information Regulator previously told MyBroadband. It added that while the complaints vary and often relate to other business types, complaints over spam calls from insurance companies are the most common. “We so far issued an enforcement notice to one responsible party as a result of direct marketing POPIA contravention,” it added. https://lnkd.in/g7trBQuX

New Post: 3 checks you should do once a year - https://lnkd.in/gXPtimvm I make it a point to do the three important tasks below once a year. Now, you need to do the same. Sure, it’s a few more items on your to-do list, but you’ll feel good knowing it’s done. We’re giving away a brand-new iPhone 16. Enter to win here.1. Pull your credit reportWith all the data breaches, hacks and new scam tricks, this is a must. You can often spot issues on your credit report that you might miss otherwise.HOSPITALS FACING UNPRECEDENTED THREATS; YOU MUST SECURE YOUR HEALTH RECORDS TODAYThe three credit reporting agencies (TransUnion, Experian and Equifax) are required by law to provide you with one free credit report a year. Sweet. There are a few ways you can request a copy of yours from each agency:FYI, online is the fastest route. If you submit a request via phone or mail, expect to wait two weeks after the paperwork is received. Close-up of the upper corner of a consumer credit report from the credit bureau Equifax, with text reading Credit File and Personal Identification, on a light wooden surface, September 11, 2017.  (Smith Collection/Gado/Getty Images)2. Look at your medical data, tooThere’s another type of credit report to pay attention to: A secret "health credit report" used mainly by life insurance companies to determine how big of a risk you are.These reports can contain mistakes, just like your financial credit reports. It’s a good idea to review them from time to time and make sure everything is on the up and up. The good news is you have the right to see your health credit report whenever you’d like.AI EXPERT: CHATGPT PROMPTS YOU’LL WISH YOU KNEW SOONERStart with Milliman IntelliScriptThey have prescription info about you if you’ve authorized the release of your medical records to an insurance company and that company requests a report. To request a copy of your report, call 877-211-4816. Expect to share your:Full nameMailing address (and email address if you’d like to receive your report via email)Your phone number (in case the company needs to call you with questions)Date of birthLast four digits of your Social Security numberInsurance company Tim, 38, looks through his medical records in his apartment in Chicago, Illinois on Thursday, May 16, 2024. (Getty Images)Next is ExamOneExamOne is a Quest Diagnostics company. They help determine how big of a health risk you are based on lab tests conducted over the years. To contact ExamOne and get your report, call 844-225-8047.Finally, there’s MIB GroupThe company formerly known as the Medical Information Bureau tracks everyone who applies for individually underwritten life, health or disability income insurance during the previous seven years. To get a look at what’s in your MIB report, call 866-692-6901.HOW TO SCORE CHEAP STUFF (TO KEEP OR RESELL)FYI, some of these reports could take up a while to receive so plan ah

🔒 Protecting clients and maintaining the integrity of online platforms is a top priority for insurance providers. That's why I recently collaborated with Ken Hansen and our partners at HUMAN to discuss how to prevent account abuse and fraud in the online insurance industry. 🕵️♀️ With the increasing threat of account takeovers and customer data theft (to name just two types of fraud and abuse), it's crucial for insurance providers to implement a robust, multi-layered approach to protect their clients. In our blog, we explore what this approach could look like for the online insurance sector. 🤖 The rise of sophisticated bots and AI only leaves companies more vulnerable, making it imperative for insurance providers to ask two key questions: "Is this a human?" and "Is this the right human?" 👉 Our goal at Human and Trust Stamp is to answer those questions and protect the online insurance industry from abuse and fraud. 🔍 Learn more about our discussion and the solutions we propose: https://lnkd.in/e-v3yC24 #lifeinsurance #insuranceindustry #fraudprevention

Why I keep my subscription to the AJC. Every now and then I think about canceling my subscription to our local paper, the Atlanta Journal-Constitution. At $21 per month, it's not cheap, and thanks to Google, etc, the news is free, right? And then this weekend, two stories remind me of why I'll never cancel the paper. This morning the AJC published the results of a lengthy investigation into a company from my little Atlanta suburb with some shady business practices and strong ties to local politicians. You'll have to read the article for detail since the company likes to send late nights texts and cease and desist orders people who question them. https://lnkd.in/evdYzm7x Yesterday the AJC reported that our former insurance commissioner pleaded guilty to insurance fraud. He's paying $700k restitution and faces 10 years in prison. Several years ago, when he ran for governor, the AJC did a deep dive into his campaign finance activities that I think is a big reason he finished fourth in the primary that year after starting out as the front-runner. I started getting the AJC in the late '80s and have gotten in continuously as long as I've lived in the Atlanta area, with a long break while we lived in other states. I love getting up each morning, getting the paper off the driveway and skimming the news with my first cup of coffee. It's a great way to start the day. In addition to these stories, over the years they've reported on violations at senior care facilities (when my mom was in one), substandard housing, predatory landlords and more. Plus our Pulitzer winning editorial cartoonist Mike Luckovich. Journalism takes skill and money to produce. I'm not sure Google news, etc would ever pick up any of these stories. That's why it's worth every penny to keep papers like the AJC in business. PS. Linkedin is offering to let an AI bot rewrite this. Pass.

States Requiring Insurance Verification I am amazed at the denial that I am encountering concerning insurance verification requirements by dealerships. It ranks right up there with ignoring the need for state of the art identity verification. I have attached the states that have this requirement in their statutes. Serious fines and even worse, liability issues are in play here. On top of all this, lenders absolutely require this to protect their collateral, in ALL states. However, a nonchalant attitude of simply accepting the insurance card as being accurate is the norm. I will admit this is an easy route to take, but also very dangerous. We know as a fact that these cards are often inaccurate and sometimes fraudulent as we catch them on a regular basis. The Gather process identifies and verifies both insurance and identity in a process that takes less than 60 seconds. No log ins, no talking to insurance agents, no hassle. The consumer just takes a picture of their insurance card, drivers license, and takes a selfie. That's it. Not only is verification done but moving the current policy to cover the vehicle being purchased is also part of the process. All this is backed up with a $1,000,000 fraud protection guarantee. as well as an additional $1,000,000 identity protection 30 day free trial for the consumer with Aura. If you only want insurance verification there are some vendors that offer this but it is clunky. The consumer has to log into their policy and authorize access to it. See any issues there? If you would like to get serious about this then email [email protected] or text me 321 262 6464. P.S. We also have an API for companies wanting this to be part of their offering #insuranceverification #identityverification #policyupdate #automotive #dealerships

***Auto Dealers*** states that REQUIRE Insurance Verification! Simply copying the insurance card may not be ENOUGH! Does that grab your attention? Deals sitting on the CIT list cost you plenty! Why do dealers insist on not getting the required documents before delivery? It’s only going to come and bite you in the end. I suggest you slow down to speed up. Sloppy paperwork creates an F&I bottleneck that diminishes sales and profits, Knowing what you have at hand streamlines the process and creates the ultimate customer experience! Why drag the customer back to the dealership if you don't have to? Tune in to my Live Talk with Becky Chernek, featured guest, Ken Luna with Gather Technology. We discuss why insurance and ID verification is essential! #subprime #CIT #Profit #costofsale #customerexperience #fraud

Definitely worth giving this a read if you have Insurance customers. At Smartnumbers we've been talking about the importance of collaboration for a long time. In Focus: How are ghost brokers utilising social media to commit fraud and what can be done to mitigate this approach? Insurance Times asks industry experts how fraudsters are exploiting social platforms and what measures can be taken to tackle this growing threat https://lnkd.in/gAZZz35Y

My client didn't think they had a problem with client churn. Their clients (online retailers) loved their product, because it was substantially better than anything else out there. Their data said that churn was slowly increasing from 2 to 2.5% per month over the past six months, still better than others in their industry, so nothing to be worried about - maybe it was just a small market-wide effect. But their customer service teams said that for the past six months, they had noticed a trend of customers reporting that they loved the product, but then abruptly leaving with no warning. So, taking Jeff Bezos idea that "When the data and the anecdotes disagree, the anecdotes are usually right", they dug deep. They sliced the churn data by customer size, account age, geography, feature use, customer average order value, tier - nothing stood out above the noise. But then they sliced the data by customer vertical (the industry their customers were in). It turned out that jewellers were churning at about 8% per month, and electronics retailers about 13%, much faster than other verticals. So they looked deeper still. What they discovered was that these retailers had relatively high levels of consumer fraud, and their competitor was targeting these customers with a fraud protection feature which included insurance, even though the clients preferred everything else about their product. So they took a fraud prevention feature from their enterprise product, and integrated with an insurance provider, and proactively offered a competitive feature to all clients in these verticals - and started reaching out to churned clients to entice them back. Within six months, they had recovered 80% of the lost clients, and upsold 60% of the existing clients in these verticals on a new feature. Where are your buried treasures? What anecdotes might you find that reveal what your data hides?