Recently the word "enshittification" has been used to describe the declining quality of online services. Am wondering if there is a term for the opposite phenomenon, of companies adding on more and more features rather than focusing on the basic ones that customers came to them in the first place, and in many cases using that to justify premium prices. I am thinking of Mailchimp, which added a million bells and whistles I don't need and jacked up their prices. Teachable seems to be going down the same path, unfortunately. And now Zoom wants to do everything for companies, including "productivity" and "employee engagement". Companies already have solutions for the things on this list, and I am not sure they trust Zoom to do them all well either.
Totally agree, especially “Mailchump” I mean these engineers can’t help themselves with fixing what ain’t broken
I think we need a term like "feature-bloatification" for this. It's like they're trying to be the Swiss Army knife of services, when all you need is just a good old-fashioned Zoom, I mean spoon.
Yeah, I've noticed that about mailchimp too. I think this is called "feature bloat" or "feature creep." Likely comes from a continued desire for growth, growth, growth and maybe some internal pressure to innovate.
It's pre-enshittification. Make the platform so indispensable to you or your business that you can't leave.
President & CEO at Parthenon Japan
8moSeriously, these tech companies need to be more grateful for what they have and stop fleecing their customers.