Ritesh Singh’s Post

Hello Zomato and Swiggy Teams, I recently travelled from Hyderabad to Chennai and wanted to share an observation that could enhance the food ordering experience on your platforms. A few weeks back, I booked a train ticket that initially had a waiting list of 52. However, by the time the chart was finalized, my seat was confirmed. Despite this, when I tried to order food via both the Zomato and Swiggy apps, they still displayed my booking status as “Waiting List 52” which was no longer accurate. From a software perspective, it seems beneficial to integrate a feature that checks a passenger’s current PNR status before they place an order. This would ensure that users receive accurate, up-to-date information, significantly improving the user experience. Additionally, it could help avoid confusion when seat statuses change between booking and chart preparation. By reflecting the actual PNR status, you'd be able to create a smoother and more accurate food-ordering experience for train travelers. I hope this feedback is helpful! Zomato Zomato India Deepinder Goyal Swiggy Madhusudhan Rao

Zomato India Zomato Deepinder Goyal #zomato I had the worst experience last month with my order ID #5809569781 of food from the Chennai Nugabakkam address, whose GPS location has changed and delivery is posted at Trichy. Even though I have mentioned my clear Chennai address in the Zomato app but have not received the call from the delivery guy or team at last, at the last movement I received the call from customer support, they told me that your GPS location is wrong, so cancelling your order and charging full cost, then I need to pay for them.I have raised the question with them, but with no proper response from the team, I have been charged Rs. 850. I have clearly mentioned my Chennai Nungambakkam address, which was in the Zomoto app. The Zomato app has taken the GPS location automatically when I try to order, but if a GPS location mismatch happens its completely belongs to Zomato, it would not affect the customers. Completely It was not my fault; it was the Zomoto app fault, But no one ready to hear my issue and I did not get my refund amount for sharing this message here because Iam a user of Zomato for the past 3 years. This has completely disappointed me, and I suggest all my friends be careful when using the Zomato app.   And I like to share the worst experience in customer support; they are like robots; they say everything we try to share; they simply say the content, which is given by the management team.   At last, from Zomato customer support, they simply shared that it was a Google Maps mistake and not our fault.   Attached is the ordered screenshot below.

Hello Zomato Zomato India Deepinder Goyal Zomato Care Zomato Office Zomato for Enterprise "Enhancement observation" As I was placing an order on Zomato, I attempted to add a tip for the delivery partner. During this process, I noticed an issue with the boundary value for the tip input. Specifically, when I entered a tip amount of "500," the content displayed was not clear. As a Senior QA, I believe addressing this issue will significantly improve the user experience. Clear and accurate display of the tip amount will provide users with better understanding and confidence in their transactions, thereby enhancing overall satisfaction. I recommend reviewing the tip input field and ensuring that the content is displayed clearly for all possible values, including higher boundary amounts like "500." This improvement will not only benefit the users but also demonstrate our commitment to providing a seamless and user-friendly experience. "This issue was observed on an iOS device, version 17.5.1" Best Wishes Zeeshan

A love letter to Zomato Product Managers. I love food, and I love offers. I juggle between Swiggy and Zomato to find the best offers. BUT The smallest of things that you have done in the app makes me want to give you a flying kiss. 👉Last-minute phone number change? Bro, I am goofy and forgetful. I often find that I will not be able to use the number I might get a call on from the delivery partner. But you let me change the number at the last minute AFTER I had placed the order. 👉I am as confused as any other girl would be while ordering food. "Chinese?, Shawarma?, Healthy kha-le bro motu hori hai." You let me add items to the cart from different restaurants. Multiple add-to-carts, and I love you so much for that. 👉When the delivery partner starts their journey from the restaurant with my food, a reassuring message is sent my way. "I have received your food, and I am on my way to deliver it." Thank you for that. 👉Other features like "India ke Legends" and multiple orders from different restaurants set you apart. Thank you for letting me have Kolkata Biriyani from 1000 miles apart. I love you for that. *Swiggy comes in very close with "Try what to eat." I still remember how this feature has been the go-to answer for all the product improvement questions I have solved relating to food delivery apps. But Zomato and its PMs? I love you. Thank you for understanding your users, and making UX just a chef's kiss. mama-mia. PS - Those notifications?? Zomato marketing team? Kya mast kam karte ho. #zomato #product

I'm not happy with the filters on Zomato. Here's why. On April 26, in the aftermath of election day in Bangalore we ventured out for dinner, which turned out to be a challenge for two reasons: 1. Everyone had the same idea, it was Friday night anyway and places were full with over 30-40 mins of waiting - including the one we had set our minds on. 2. Places that serve alcohol were not allowed to be operational (mostly) and that ruled out many joints. So now we had to find a place in or near Indiranagar which was open and had little to no waiting... I turned to Zomato and tried to filter 'Dining' places that do NOT serve alcohol. I soon realised that filters work only to add into your choices, not to exclude. So while I could easily filter and find places that indeed served alcohol, I couldn't do the opposite. Quite an edge case that perhaps the product team either missed or didn't consider important enough. In my mind however, filters should ideally be able to do both - filter in and filter out. What do you think? cc: Deepinder Goyal Mandeep Dahiya Pratik Jain Vaibhav Yadav Avinash Ruchandani Sumit Vijay #Zomato #Product #UX

I don’t usually post on LinkedIn, but sometimes a brand experience is so good, you just have to share it. 😊 For the longest time, I’ve been a loyal Swiggy user—almost a brand ambassador, you could say. To the extent that I rarely cook at home. (Perks of being a bachelor living alone! 🙋♂️ Plus, my office takes care of breakfast and lunch, so ordering dinner daily and weekend meals gives me the flexibility to enjoy what I like.) Recently, I moved to a new location in Noida. And here’s where things took an interesting turn. Both Swiggy and Zomato offer free delivery for their premium members (One/Gold) within a 7 km radius. But in this new area, the options within that range were quite limited. While I still preferred Swiggy, I decided to expand my choices by taking Zomato Gold when they offered it at just ₹30. And then came the game-changer. 🚀 Zomato extended free delivery up to 10 km for my location! 🎉 This thoughtful feature solved a real pain point for me, and I couldn’t be more grateful. It felt like Zomato understood my needs better and offered a solution that was both practical and economical. Now, as someone who was once a die-hard Swiggy loyalist, I find myself becoming a promoter of Zomato. Kudos to the team for this customer-centric approach! 👏 Sometimes, small gestures make a big impact. Zomato, you’ve won me over. ❤️ Swiggy Zomato #CustomerExperience #BrandLoyalty #ZomatoGold #Swiggy #FoodDelivery #CustomerCentricity #FoodTech #UserExperience #MarketingInsights #CustomerFirst #FoodLovers #InnovationInService

🚨#SCAM #ALERT! #Enshittification Zomato now started trial run in #Mumbai & #Bengaluru leveraging #queue too, it's almost like an Indian Railway #IRCTC tatkal booking. (jumping the queue). It's not a new feature, declining #quality of a service. #Slow and #Steadily shifting towards #Enshittification. #Doctorow's concept of "enshittification" seems to outline a deteriorating relationship between #platforms and their users over #time. Initially, platforms provide benefits to their users, but eventually, they exploit them in favor of their #business clients. Finally, they prioritize their own interests, ultimately harming both users and business #customers. It’s a three-stage process: First, #platforms are good to their users. Then they abuse their #users to make things better for their business #customers. Finally, they #abuse those business customers to claw back all the #value for themselves. Then, there is a fourth stage: they #die. PS: Eventhough I am an existing frequently using customer, due to thier #dynamicpricing, #delivery timings are not as mentioned and also a lot of time having variable costing at peak hours based on locations, order quantity, and order quantity. Almost a year before onwards, I stopped using the Zomato service and deleted the application. (But randomly using for comparing with Swiggy prices whenever required to do a detailed enshittification case study.) Zomato India Zomato Care #Zomato Deepinder Goyal #DeepinderGoyal

“10-minute delivery” to “quick delivery” With the availability of quick delivery services such as Blinkit, Zepto, Swiggy Instamart, we need to accept the hardship faced by the delivery personnel as well. In discussions with them, I learned that 8 out of 10 feel they must deliver on time, due to fear psychosocial consequences as bad ratings or loss of job. Just recently in Gurugram, I witnessed a delivery guy get into an accident but continue rushing to complete his delivery. This exemplifies the dangerous reality of 10-minute delivery expectations. Faster isn’t always better and simply running in circles to meet deadlines should not be the case. It is high time that policies are put in place on how long it should take to deliver these items to eliminate the risk on these hard-working individuals’ lives. It’s time to prioritise safety over speed. Let’s advocate for changing “10-minute delivery” to “quick delivery” that protects these essential workers and ensures their well-being. Blinkit Zepto Swiggy Zomato

Zomato vs Swiggy war is getting intense! In the last 2 months, both Zomato and Swiggy have rolled out really great features Below is a compilation of some of the new features: Zomato / Blinkit [1] 𝗦𝗰𝗵𝗲𝗱𝘂𝗹𝗲 𝘆𝗼𝘂𝗿 𝗱𝗲𝗹𝗶𝘃𝗲𝗿𝘆 𝗼𝗿𝗱𝗲𝗿 Schedule your order beforehand so that it doesn’t get missed out when you are in a meeting [2] 𝗭𝗼𝗺𝗮𝘁𝗼 𝗹𝗶𝘃𝗲 𝗳𝗼𝗿 𝗯𝗼𝗼𝗸𝗶𝗻𝗴 𝗰𝗼𝗻𝗰𝗲𝗿𝘁𝘀/𝗹𝗶𝘃𝗲 𝗲𝘃𝗲𝗻𝘁𝘀 This is more like a new territory to capture wallet of discretionary spend from users’ pocket [3] 𝗚𝗿𝗼𝘂𝗽 𝗼𝗿𝗱𝗲𝗿𝗶𝗻𝗴 Share the link of your cart with friends and you can order together from the same account [4] 𝗛𝗶𝗱𝗲 𝗿𝗲𝘀𝘁𝗮𝘂𝗿𝗮𝗻𝘁𝘀 𝘆𝗼𝘂 𝗱𝗼𝗻’𝘁 𝗹𝗶𝗸𝗲 Could definitely help in improving the recommendations and restaurant search for a user [5] 𝗧𝗮𝗸𝗲 𝗮𝘄𝗮𝘆 𝗳𝗿𝗼𝗺 𝗿𝗲𝘀𝘁𝗮𝘂𝗿𝗮𝗻𝘁𝘀 (𝘀𝗲𝗹𝗲𝗰𝘁 𝗹𝗼𝗰𝗮𝘁𝗶𝗼𝗻𝘀) Pre-order your food and take away from restaurants [6] 𝗖𝗮𝘀𝗵 𝗼𝗻 𝗱𝗲𝗹𝗶𝘃𝗲𝗿𝘆 𝗮𝗻𝗱 𝗰𝗿𝗲𝗱𝗶𝘁 𝘁𝗵𝗲 𝗯𝗮𝗹𝗮𝗻𝗰𝗲 𝘁𝗼 𝗭𝗼𝗺𝗮𝘁𝗼 𝗺𝗼𝗻𝗲𝘆 𝗮𝗰𝗰𝗼𝘂𝗻𝘁 This could help in increasing stickiness and some working capital to the company (though the amount could be small) [7] 𝗕𝘂𝘆 𝗼𝗻 𝗘𝗠𝗜 𝗼𝗻 𝗕𝗹𝗶𝗻𝗸𝗶𝘁 𝗳𝗼𝗿 𝗮𝗹𝗹 𝗼𝗿𝗱𝗲𝗿𝘀 𝗮𝗯𝗼𝘂𝘁 𝗥𝘀 2,999 This could help in driving high ticket items on the platforms, given that a lot of focus is on adding electronics, phones, etc. Swiggy [1] 𝗣𝗮𝗿𝘁𝗻𝗲𝗿𝘀𝗵𝗶𝗽 𝘄𝗶𝘁𝗵 𝗣𝗵𝗮𝗿𝗺𝗲𝗮𝘀𝘆 𝘁𝗼 𝗱𝗲𝗹𝗶𝘃𝗲𝗿 𝗺𝗲𝗱𝗶𝗰𝗶𝗻𝗲𝘀 𝗶𝗻 10 𝗺𝗶𝗻𝘀 Really good thing to do and much needed but many operational challenges could emerge from this [2] 𝗨𝗽𝗹𝗼𝗮𝗱 𝘆𝗼𝘂𝗿 𝘀𝗵𝗼𝗽𝗽𝗶𝗻𝗴 𝗹𝗶𝘀𝘁 Add products to cart from handwritten notes or Whatsapp chats - seems really nice thing to have - definitely see merit at a personal level [3] 𝗦𝘄𝗶𝗴𝗴𝘆 𝗕𝗼𝗹𝘁 Get food delivered from popular chains in 10 minutes [4] 𝗜𝗻𝘁𝗲𝗿𝗻𝗮𝘁𝗶𝗼𝗻𝗮𝗹 𝗹𝗼𝗴𝗶𝗻 Order food for your loved ones in India even if you are outside India (in 27 countries) [5] 𝗦𝘄𝗶𝗴𝗴𝘆 𝗥𝗲𝗼𝗿𝗱𝗲𝗿 Moved ‘Reorder’ CTA to the bottom Navbar - not that you couldn't reorder earlier but this reduces cognitive load for users Which one of these did you like the most? Liked this? Follow Vishal Bagla for more. #Zomato #Swiggy #Blinkit #ProductManagers Image credits: Finshots

'Hi Swiggy, is the below problem statement (edge case) worth addressing? Hi Swiggy, I'm a big fan of your ONE account. I have been enjoying the benefits for quite a long time. These benefits include: Multiple people can use my account Discount on orders A specially curated list for me to order Special offers, etc. But there is one problem I have come across twice. My friend and I use the same account, and he is in Chennai while I am in Bangalore. When I was with him and we shared the account, he saved the address with my name. I usually add addresses with my name regardless of where I order from. Now, I wanted to order something for him in Chennai from Bangalore. I opened up Swiggy and chose the 'Name' assuming it was the right address. After all, we are humans, right? I placed the order, but it got delivered to my hometown, my house, which I had saved with my name. Both addresses start with 204 unfortunately. My mom enjoyed the order, but my friend ended up angry with me, questioning my logical reasoning skills. Can you help me? If others have faced something similar, please comment below. Possible Solution: Instead of showing the distance in KM's can we try adding the location or city name, namely “Chennai , bangalore etc “ right next to the Name for the saved address, would help me a lot since many people use my ONE Swiggy account. I'm not sure if this is a very minimal edge case, but I just wanted to point it out here, Swiggy. Anyway, thanks for keeping me happy all these years and more to come. Hopefully, you won't make me think when I place my next order.