Rich Mills’ Post

GenAI is revolutionizing enterprise software by shifting beyond tools to deliver autonomous solutions that drive even more value. For SaaS companies, evolving pricing models is essential to thrive in this new era. Read more via EY thought leader Barak Ravid's latest article on "How SaaS Companies Can Embrace The Agentic AI Future". https://lnkd.in/gt9PzWFC

GenAI is transforming enterprise software, driving value beyond tools to autonomous solutions. SaaS must evolve pricing models to thrive. Learn more here: https://lnkd.in/eRwG8dhG

GenAI is transforming enterprise software, driving value beyond tools to autonomous solutions. SaaS must evolve pricing models to thrive. See attached article from EY's Barak Ravid to learn more. #GenAI #SaaS

Interesting article from my technology colleagues at EY-Parthenon on AI’s impact on SaaS enterprises:

Interesting piece by Barak Ravid on how SaaS companies can tap into the potential of Agentic AI products by reimagining their relationships with customers.

SaaS companies are racing to introduce Agentic AI products. Delivering on that promise will require SaaS companies to reimagine and evolve their own business and operating models. Read HERE https://lnkd.in/gEhE4fbw James Brundage, Benjamin Thiesen, Nina Lapachet, Adam Blaylock, Geoff Vickrey, Hyong Kim #agenticai #genai #saas #innovation #transformation #software

SaaS pricing models are... kind of a mess right now, aren’t they? The traditional per-seat approach often gates access unnecessarily and fails to reflect the diverse ways teams use these tools. Instead, pricing could focus on roles or outputs, charging more for creators or power users while enabling broader organizational access. And when you layer in GenAI, things get even more complicated. Fixed-price GenAI tools don’t align with the unbounded costs tied to their underlying LLMs (just look at OpenAI’s recent $200/month tier). For SaaS companies, this creates real challenges around balancing customer value with profitability. As the EY article highlights, navigating this complexity requires SaaS companies to shift from being just vendors to becoming strategic partners. At Higharc, this collaborative mindset shapes how we deliver value. When companies focus on aligning pricing with usage and fostering stronger customer relationships, the opportunities for growth are immense. #SaaS #GenAI #PricingModels #Collaboration

https://lnkd.in/eTac7PSK Outcome-based pricing is an intriguing concept for growth companies, but it raises questions about applying traditional SaaS metrics like the old 30% rule at scale. Love to hear how companies have successfully adapted or piloted a related pricing schedule and accounted for the variable revenue.

The Future of SaaS in an AI-First World If you’re building software like it’s been done these last 10–15 years, it’s time to rethink. The SaaS giants of the last decade? They’ll fast become the new incumbents. The playbooks that built those businesses are aging fast. We’re entering the AI-first era: language oriented, task centric, and agentic. Users will expect software to meet them where they are—not just through sleek interfaces, but via integration, automation, and proactive intelligence. API access is becoming essential, allowing AI agents and environments to leverage your software on users' behalf. And there are going to be huge opportunities in "headless": headless CRMs, headless task management, headless financial planning — headless *everything*. Software designed for infinite adaptability and seamless integration, unbound from traditional interfaces. This isn’t a tweak to the old model; it’s a wholesale shift. SaaS companies must evolve—or risk being left behind.