Customer Experience | Professional Services | Transformation Leader | Design & Real Innovation | Driving Growth & Revenue Generation
CX Isn’t Dying—It’s Transforming: Debunking the 2030 Nonsense Speculation https://lnkd.in/daiiT22V #cx #predictions #customerexperience
Experience Design and Delivery | Human-Centered Leader | Senior Consultant | Facilitator | Culture Development | Neurodivergent Thinker | Connecting people, ideas, and technology 🧩
20hNail on head Ricardo Saltz Gulko especially for B2B where I belive human led / human centric initiatives and environments are the key. Building trust, collaboration and innovation that's what elevates experiences and will ensure the right AI, and automation solutions are unlocked to accelerate business, not just following fads and market hype. Enjoyed the article 👍