Ricky Gonzalez’s Post

TransVirtual Tip - Item Description Lists Within your TransVirtual configuration, you are able to set up pre-defined freight descriptions with corresponding default dimensions and weight.   Description lists help minimise the time spent when manually creating a consignment and is a useful method for reducing data entry errors. For anyone who is utilising a customer portal (for bookings), description lists are a great way to make your customer's life easier.   To create your Description List, go hover over the Configuration tab and then click on Global Setup (you'll find this under General). Once you are in the Global Setup menu, click the Consignement Related Rules tab and you will see the Description List on the right-hand side of your screen. When you have set up your description list, users will be able to select the freight item when creating a consignment. This will then populate the dimensions and weight automatically. If you have any questions, make sure to reach out to us at [email protected]!

Did you know, on average, 15-20% of #freight invoices are inaccurate? As your organization navigates the evolving landscape, optimizing critical processes is more crucial than ever... Discover how our intelligent automated solutions + freight invoice auditing helps: 🔄 Ensure a seamless flow of information ⚙️ Boost operational efficiency 📊 Allocate resources strategically 🔒 Enhance data security Download our Global "Supply Chain Automation Overview" and learn how to use these solutions to improve your freight profits. ➡️ bit.ly/4aDIbOS

Attention shippers and supply chain professionals! 🚢✨ The recent FMC ruling on demurrage and detention charges has major implications for freight invoicing. Want to navigate these changes seamlessly and optimize your freight auditing process? Reach out to learn how Konica Minolta Business Solutions U.S.A., Inc. automation technology can streamline your operations and ensure fair billing practices. Let's revolutionize your supply chain together! #FreightAuditing #SupplyChainEfficiency #AutomationTechnology https://lnkd.in/efM7gVZE

Freight brokers out there! 🚛 Who said payment status updates have to drain your team's valuable time? Here's a quick demo showcasing how Happyrobot's AI assistants can connect to your TMS and provide great service to your customers & partners. I've mentioned this in a couple of posts already, but I feel it's important to say this again: transactional interactions in freight do not help you build connections. Having 24/7 support for your customers / partners does. 😎 So why dedicate your team's resources to making those repetitive check calls, or picking up the phone to provide a payment status update to a factoring company, when you could have your team focus on the more complex and high-value tasks? 🤔 Let your team do the actual heavy lifting: doing more sales calls, actually building relationships with more carriers, finding more shippers... 🤝 We're building awesome use cases with amazing customers, and I cannot wait to tell you more soon. Reach out if you think we could help streamline your phone-based operations in freight!

Our CCO, Toni Ann Careccio discussed three specific ways carriers can leverage an AI-enabled embedded email inbox: 1. Automatic Email Tagging: The system tags emails by content (e.g., quotes, tenders), allowing for quick sorting and efficient management. 2. Streamlined Quote Generation: When a quote request comes in, the system auto-generates a quote based on customer rates, speeding up response times and improving conversion rates. 3. Conversation Tracking: The inbox tracks email statuses (open, responded, awaiting reply) and monitors service level agreements (SLAs), ensuring timely communication with customers. These features boost efficiency, enhance customer service, and increase business opportunities.✨

Endless customer service loops: we've all been there, and it's enough to make you swear off a service forever. At MyExpatTaxes, we stand firmly with our customers. When you need assistance with your tax return, you’ll always hear from a real human, not an automated bot. Our Tax Professionals are experts in their field, delivering personalized support that no algorithm can match. We're committed to continually enhancing our customer support so that every client who files with us enjoys a seamless, confident experience. 🤔 What’s the most important thing you look for in customer service?

Customer Oriented Pricing Method – A Pricing theory

Loyal #customers are far more profitable than traditional accounting indicates, especially when the referral effect is quantified. Hear from Fred Reichheld in his latest blog as he shares key insights on the power of referrals for customer service leaders.

Automate and optimise carrier selection with 2Ship! A Multi-Carrier Shipping Platform Our multi-carrier Shipping Platform helps you automate your carrier selection for each shipment by allowing for a wide range of carriers & services available such as: - Same Day vs. Next Day - Standard vs. Priority  - Loose vs. Bulk Service Groups 2Ship allows you to group carriers via Service Groups to help filter for options such as: - Express Road - General Road - Priority - Local - International - Palletised Ship Algorithms Ship algorithms such as: - Cheapest - Fastest - ML carrier performance - Dimension & weight limits - Customer preferences Helps you to efficiently process orders that are optimised based on pricing & service levels. Rate Calculation Rate calculation provides live rates for: - Least cost carrier selection - Least cost within a Service Group - Rating selection for both loose and palletised - To be displayed at Checkout for customer choice - Includes surcharges such as oversize, manual handling, residential for more accurate shipping costs. Criteria-based Selection Empower customers to choose from: - Cheapest vs. Fastest - Service Levels - Parcel lockers or drop off and pick up locations - Providing options at Checkout for customer to choose from, with transparency on costs and delivery times. Selection Complexity Enable your customers to choose from a range of criteria such as: finding the cheapest option; among a service group; with a prescribed delivery time frame. Automate Selection Implement automated selection logic that chooses the optimal shipping option for each order based upon pre-defined rules and individual customer preferences. Creating high volume order processing with best outcome for each shipment. Performance Monitoring Show carrier delivery performance rating for each shipment to further assist with carrier selection via Machine Learning & Dashboard reporting.  

Customize shipping options and delivery preferences based on customer location, historical shipping data, or special requests. Read more 👉 Link in comment #CustomerCommunications #Forms