Retail Technology Innovation Hub’s Post

Should be a great webinar with Specsavers next Thursday at 10:00 ET to learn how they are navigating today's challenging Retail CX landscape. https://lnkd.in/gtE9GUmi

Just wrapped up an amazing experience at Groceryshop 2024! 🛒💡 Attending for the first time was truly insightful, and I'm already looking forward to next year. The sessions were packed with valuable insights on cutting-edge technologies driving customer engagement, supply chain optimization, and business growth for brands and retailers. It's clear that staying connected with customers is key! This event reaffirmed that our focus at Rightpoint is spot on - delivering a Total Experience that fuels growth by enhancing both customer and employee experiences. 🚀 For a deep dive into the industry and digital trends we explored, check out this article. #Groceryshop2024 #CustomerExperience #Innovation #BusinessGrowth #ecommerce

Many good points in this discussion about the importance of providing a consistent experience across channels, and how fostering a data driven culture supports iterative growth.

The Retail Book Club - Connected Experience: The Good, The Bad, and the Don't Bother in Retail Technology This month the Retail Book Club will be taking a look at how technology is transforming the ways that businesses connect with their customers. Join us as we dive deep into the ever-evolving world of retail innovation. This event will cover the full spectrum of connected experiences, from the technological advancements that have revolutionised customer engagement to the failed experiments that didn’t live up to the hype. Industry experts Michael Veitch and Matt Webb from OutcomePath will share their stories, insights, and real-world case studies. offering actionable takeaways to help you navigate the complex world of retail technology with confidence. Don’t miss this chance to learn what works, what doesn’t, and what you should avoid altogether in the quest to create a connected retail experience. https://lnkd.in/eEHJxDwG

The Future of Retail: How Leading Brands Embrace In-Store Technology The retail sector is evolving rapidly due to technological advancements, catering to the growing demand for personalized and seamless shopping experiences. Top brands are pioneering the use of innovative in-store technologies, including interactive digital displays and sophisticated data analytics. These advancements are not only enhancing customer engagement but also optimizing store operations and elevating the overall shopping experience. To learn how top brands are leveraging technology to stay ahead in the market and meet modern consumer expectations, visit https://lnkd.in/gVPpBdAx. Ready to revolutionize your retail operations with ChainDrive? Request a free live demo today at https://lnkd.in/dB9YUxN and experience the cutting-edge retail technology that can transform your business. #retailers #RetailTech #retailtechnologytrends #retailindustry #retailtips #retailbusinesstips #thefutureofretail #futureofretail #retailing #retailtrendanalysis #retailtechnology #RetailSolutions #instoretech #instoreretail #RetailStrategy #chaindrive

Personalization is term batted around A LOT in retail and ecommerce. But true personalization, the kind that makes consumers feel like a brand is talking to them and only them, is extremely rare. It's rare because it's difficult. Consumers want companies to know about them. But also want their privacy. There are lots of tools, lots of regulations, and lots of data to navigate. Personalization is challenging, but these superstars are unlocking an entirely new level with an eye on creating amazing customer experiences: - Angie Brown: Angie is leading the push to deploy personalized campaigns in a fraction of the time for The Home Depot - Sneha Narahalli: Sneha is helping redefine omnichannel shopping experiences for Sephora - Raquel Wall: Raquel and the team at Ralph Lauren are doing amazing things with personalizing in-store experiences - Tyler Saxey: Tyler is driving personalized care for FootLocker customers and helping the company use this data to turn more shoppers into fans - Sherin Yassin: Sherin created a really awesome CX manifesto for Walmart Canada that's been massive in delivering personalized moments of delight for the brand's customers If you're in the retail and ecommerce world, you'll definitely want to give these folks a follow. You can read all about them and 25 other incredible people in the industry in the Top 30 Retail Executives report, which we built with Retail Customer Experience https://bit.ly/496pWlX #Retail #Ecommerce #CustomerExperience

Is tech complexity holding back your retail success?  The playbook for Unlocking Hidden Revenue with a Seamless Delivery Experience Platform What if replatforming your retail operations was like fitting your brand with a brand-new suit, perfectly tailored for the new era of global retail? Learn how Paul Smith achieved it by leveraging Ingrid's Delivery Experience Platform. The iconic brand, known for its eclectic style and impeccable tailoring, was facing challenges with fragmented systems, missed sales, and operational inefficiencies. The playbook for creating delivery experience ✅ #1 Offer a dynamic delivery promise based on postcodes and product availability ✅ #2 A/B test prices for your deliveries and returns ✅ #3 Tap into in-store inventory for fulfil online sales ✅ #4 Offer the possibility for customers to Click & Collect ✅ #5 Be proactive and on-brand in your post-purchase communication ✅ #6 Offer a self-service returns and exchange portal ✅ #7 Gather everything in one seamless and modular platform with exceptional uptime ✅ You’re good to go! For Paul Smith - so far (!)  - this has resulted in 👇 ✅ Reduced WISMO by 84% ✅ Increased weekly revenue by 10% per store ✅ Lower technical complexity, meaning shipping more value Now, Paul Smith has a brand new suite for scaling globally with a streamlined, omnichannel platform that elevates customer experience while cutting IT and shipping costs. It’s all thanks to great partnership and collaboration between Paul Smith, Ingrid and Centra.

Shoppers are spending less time in stores... and Nikki Baird, Vice President of Strategy at Aptos Retail, offers valuable insights into why this trend is occurring. Given the possible culprits behind dropping dwell times, how should retailers approach their in-store strategy and evolve it forward? Check out the clip from our recent 'Retail Innovation: How In-Store Technology is Redefining the Customer Experience' webinar to hear what Nikki has to say on the subject, and watch the full webinar by visiting the link provided in the comments section. #innovation #strategy #retail

Retailers adopting a technology-first strategy understand its importance in securing a competitive edge. These forward-thinking retailers are investing in self-service solutions to enhance the shopping experience, meet customer expectations and streamline the checkout process. Retail TouchPoints highlights how tech-first thinking can propel businesses forward. Learn more here. https://lnkd.in/gufnPTmG. #retailtechnology #digitaltransformation #customerexperience

As retail looks to harness the power of digital technologies to produce the best shopping experiences imaginable for its customers, here’s an interesting article with David Gottlieb from Trax Retail discussing how they are utilising technology to better understand the shopper’s needs within the physical store in order to ultimately put more ‘brands in hand’. https://lnkd.in/ewC8KtzD #tre #topretailexpert #seamlessjourney