Reputation’s Post

Many retailers are grappling with the challenge of ensuring sustainability throughout their supply chains. This often leads to difficulties in aligning production with consumer demand, which can ultimately harm both financial performance and brand reputation. One effective solution lies in leveraging AI data insight engines. By utilizing this technology, retailers can gain real-time visibility into their supply chains and optimize resource use. Additionally, AI can provide accurate demand forecasts and personalized recommendations, helping retailers align production with actual market needs while enhancing the customer experience. Adopting such solutions not only addresses pressing challenges but also position retailers to meet the growing expectations. #Retail #Innovation #AI #Supplychain #sustainability #Technology #Data #Insight #Resourceoptimization #Consumerdemand #Customerexperience #Demandforecast

Integrating AI in the Consumer-Packaged Goods (CPG) sector is revolutionizing more than just processes—redefining how we understand and engage with consumers. The reality? Innovation is the currency. And the adoption of AI is more than just a step forward. In truth, a transformational shift propels brands like yours to the forefront of the market. What's the catalyst for this shift? The key to innovation lies in the artful blend of artificial intelligence with compelling business narratives and robust operational frameworks. It's about harnessing AI to dovetail with the distinct beat of a brand's operations, aligning technology seamlessly with overarching customer engagement goals. The real magic happens when we elevate every interaction between customers and brands, weaving a tapestry of progress where the integration of AI marks not just a step, but a leap forward in brand evolution and value generation. The takeaway? True customer loyalty in the CPG industry is forged by the insightful application of AI, yielding data-driven strategies that resonate on a profound level. Our approach customizes AI solutions to enrich the brand-customer relationship, establishing partnerships informed by data and attuned to the nuances of consumer behavior. This initiative is more than a transition. It's a game-changer. It's a complete evolution of your operational ethos and customer engagement, anticipated and realized through predictive analytics. Are you ready to build customer loyalty like never before? #AIIntegration #CustomerCentricity #DataDrivenDecisions #CPGLeadership

This is an interesting survey, but it also highlights the lack of clarity among retailers and brands regarding Generative AI. Key questions remain: ❓ How and where should I prioritize investments across the entire value chain—from sourcing to the end consumer—to maximize benefits? ❓ What is the current level of "tech" maturity within my organization to ensure proper adoption and, in turn, a solid ROI? There’s still a long way to go, and clearly no "one-size-fits-all" strategy exists. Retail tech providers have significant work ahead in informing, educating, and supporting retailers and brands through this exciting transformation process! #retailtech #genAI #investment #ROI #people

Handling over 1,000 messages daily? 📝 It’s time to rethink your customer service game! Here’s how AI-powered advanced analytics can transform the eCommerce industry: 1- AI dives deep into every chat. — It categorizes inquiries by emotion, type, urgency, and more. 2- Targeted responses. — Your team gets insights in real-time to adapt replies based on customer sentiment and inquiry type. 3- Uncover valuable trends. — Use AI data analysis to spot patterns and fine-tune service offerings. In the world of eCommerce, personal touch matters. Let AI handle the heavy lifting. 😊 Are you ready for the transformation?

I'm thrilled to share some key insights from my contribution to the latest eTail Asia Report: "Navigating Tomorrow: Retail Benchmarking with AI Insights"! Here are some of the crucial perspectives I shared about AI's impact on retail: 1. AI Beyond Marketing During our roundtable discussions, I emphasized how AI isn't just transforming marketing anymore - it's revolutionizing everything from finance to supply chain. While content creation remains popular, the real power lies in how AI enhances overall business operations. 2. Hybrid Approach to Customer Service Here's something I strongly advocated for in the report: "We use AI for its speed and dependability and lean on our human team for their empathy and knack for solving trickier problems. This hybrid approach is our secret sauce for keeping customer satisfaction at its peak." 3. Product Development Insights One of my key contributions focused on AI's role in market research: "AI's like a super-powered research assistant that spots hot trends by analysing online chatter, predicting how products might fly off the shelves even before they hit the market." 4. Tools & Implementation I shared our practical approach at Trapo: "We use a mix between ChatGPT, Cody.ai, and Gorgias as our main customer support tools." It's about finding the right balance of tools that complement your existing infrastructure. Want to dive deeper into these insights and discover how other retail leaders are leveraging AI? Download the full report here: https://lnkd.in/gc4neGK6 Thank you for the opportunity eTail Asia & Australia Laura Danaraj Suhana Begum ! Trust me, it's packed with actionable insights that could transform your retail strategy! Would love to hear your thoughts after reading it. #RetailInnovation #AIStrategy #eTailAsia #DigitalTransformation #RetailTrends

As Gen AI revolutionizes CX, we took the opportunity to conduct a panel survey with 300+ senior marketing executives at telecom, banking and financial services, fintech, and retail/ eCommerce companies. I am happy to share our newest report, the Global CMO Survey, 'From Now to Next: Crafting the Future of Marketing with Generative AI' that brings out the perspectives of marketers across the US, UK, Germany, France, Spain, and Central Europe. Gen AI emerges as the next frontier in tech disruption according to the CMOs surveyed. With its multiple use-cases ranging from content planning to customer insights, it's no surprise that 65% of CMOs anticipate its transformative influence on personalized marketing and enhancing #CX. Our report reveals that, while 77% of businesses anticipate a transformative impact of Gen AI on marketing, only 38% of them have a clear vision of its deployment. This dissonance highlights the urgency for organizations to bridge the gap and unleash the full potential of the technology in their strategies. In my perspective, grasping the optimal utilization of Gen AI for your business, selecting the right partner, and investing in the appropriate talent are fundamentals for strategically deploying it. When utilized effectively, it has the power to craft not just content but experiences tailored to the core of consumer behavior, and drive substantial growth for any business. Learn more: https://lnkd.in/d8Rsz6Sa #FromNowToNext #GlobalCMOSurvey #MarTech Manoranjan (Mao) Mohapatra Peeyush Dubey Amit Sanyal

As firms seek new and better ways to engage consumers, Personalize.AI, ZS’s AI-powered #customerexperience solution, has received a U.S. patent. Learn what makes Personalize.AI so unique: #retail #loyaltymarketing

As firms seek new and better ways to engage consumers, Personalize.AI, ZS’s AI-powered #customerexperience solution, has received a U.S. patent. Learn what makes Personalize.AI so unique: #retail #loyaltymarketing

As firms seek new and better ways to engage consumers, Personalize.AI, ZS’s AI-powered #customerexperience solution, has received a U.S. patent. Learn what makes Personalize.AI so unique: #retail #loyaltymarketing

As firms seek new and better ways to engage consumers, Personalize.AI, ZS’s AI-powered #customerexperience solution, has received a U.S. patent. Learn what makes Personalize.AI so unique: #retail #loyaltymarketing