Dell Technologies' Startup Repair, couldn't resolve what Utkarsh Choudhary could!
Sometimes, it’s not just about doing your job, it’s about going above and beyond—and that’s exactly what Utkarsh did for me 21 days ago.
He was on time. I am 3 weeks late in acknowledging him.
On August 23rd, a Friday evening (6 pm), just like today, I was battling a dreaded blue screen error on my system for the 9th time — right when I had a critical deliverable due.
While the usual IT support engineers would have asked me to raise an IT ticket and wait, Utkarsh Choudhary stepped in with an unwavering commitment to help with Somu Nanjappan's recommendation, showcasing the prevailing #CanDoCulture@Creative Synergies Group.
From Pune, he stayed on the issue for almost 6 hours (even at 11:30 pm), troubleshooting from every angle while I sat in Kolkata, stressing over the ticking clock. He initially solved it over a whatsapp video call and then switched to remote sharing when my laptop's WI-FI started working in Safe Mode.
Not only did he cancel his Friday evening plans to help, but when all was said and done, he simply said, "No need to raise a ticket."
In a world where we often live by the numbers (especially in IT), this kind of personal support, without seeking recognition, is not just commendable, but worth a long-copy post.
Utkarsh Choudhary, I can't thank you enough for being the definition of a #TrueTeamPlayer and for saving the day.🙌
Your dedication is better expressed in ellipsis...
#Teamwork #Gratitude #BuildWithCreative #GrowWithCreative #CreativeSynergiesGroup #DeliveringDigitalInnovation #ITSupport #AboveAndBeyond
Senior Biomedical Engineer Service Manager Technical Head
5moCongratulations Sachin sir and team 🎊 👏 💐