Black Friday isn’t the single-day conversion juggernaut it once was. With deals now stretched across Black Friday Weeks and Cyber Months, shopper behavior is changing—and so should your strategies.
What to Look for in Your Data:
1️⃣ Flatter Sales Peaks: Instead of one massive spike, you’ll see a smoother curve as discounts extend over weeks.
2️⃣ Shifting Engagement Patterns: Traffic and transactions might show more weekday activity compared to the traditional weekend surge.
3️⃣ Cart Abandonment Trends: Longer sales windows = more deliberation, so expect higher cart abandonment early in the sales period.
CRO Strategies to Keep Momentum High:
🧞♀️ Create Urgency Without the Clock by running phased promotions:
🧞♀️ Start with smaller discounts early.
🧞♀️ Build up to marquee deals closer to Black Friday itself.
🧞♀️ Use countdown timers to highlight when deals change, not just when they end.
Segmented Messaging.
🧝 Use historical shopper behavior to create targeted email campaigns. Take a close look at OLD flows.
🧝Personalize upsells based on buyer segments.
Optimize the Post-Purchase Experience.
🎅 Upsell during order confirmation: Offer discounts for add-ons or related items.
🎅 Retention plays: Encourage gift-card purchases or enroll buyers in your loyalty program.
🧙♂️ Shoppers may not buy immediately, but they’re browsing. Use this time to:
A/B test product descriptions, pricing strategies, and images.
📊 $17.5B in US online sales. 3.2% drop in physical store traffic. Black Friday isn't dying - it's going digital. Here's how to adapt:
📈 What's Hot:
• E-commerce crushed it - US online sales hit $17.5B (+7% YoY)
• AI chatbots saw 1,800% surge in retail site clicks
• Toys had a massive day (+622% vs. Oct average)
• BNPL financing up 8.8% YoY
📉 What's Cooling:
• In-store traffic dropped 3.2% nationwide
• Traditional Black Friday losing steam to spread-out deals
• Retailer margins (steep discounts across categories)
• Physical doorbusters (shoppers prefer clicking to queuing)
Key insight: With inflation concerns lingering and AI reshaping retail, Black Friday is evolving from a weekend long event into a weeks-long digital shopping season. What are you taking away from BFCM into 2025?
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