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Why do you need to build trust online with your customers? Trust is the cornerstone of any successful business-customer relationship. Positive online reviews contribute significantly to building and maintaining trust with potential customers. Research from BrightLocal reveals that 91% of consumers between the ages of 18 to 34 trust online reviews as much as personal recommendations. This makes sense as this generation grew up with the internet and have learned from a young age to trust and believe what they read online as fact. #onlinereviews #reputationmanagement https://lnkd.in/gQvX_5tg

Is your business hurting from a bad review?! Are bad reviews hurting your overall score on things like Google and Yelp? I can help! Give this a read and reach out if you'd like more information!

Most business owners know how important their "Trust Factor" is when capturing middle funnel traffic. I help companies navigate the realities of how reviews can make, or break what success looks like. Let's chat about it. I have some ideas to help. https://lnkd.in/gfi3fXK9

Do this with your team to achieve 95% retention rate for your clients: Ensure they are aligned with your agency's vision and values. For Sorted Brand, it is giving exceptional services to clients. This principle has kept our clients with us since we started working together 3 years ago. While running any business is difficult, service businesses need some more eye. Because here you’ll need to give continued results and growth to your clients. Here’s how we work while keeping that mantra in mind. Client Communication ↳ Prompt responses from our side ↳ Bi-monthly meetings for feedback Content Creation ↳ Onboarding form for deeper client understanding ↳ Initial calls to capture their tone and vision ↳ Thorough research into niche-specific content ↳ Keeping abreast of current trends and news Feedback and Improvements ↳ Monthly reports to monitor growth ↳ Addressing client queries and concerns promptly + ↳ Batch content creation to prevent rushed reviews ↳ Continuous improvement initiatives And a lot more! Basically, anything and everything that makes our clients' work smooth and helps us get great results for them is ALL INCLUDED. This is our mantra and how we work. This might annoy a few team members, but client servicing is non-negotiable at Sorted Brand. If you are an agency owner, what do you think needs more attention to succeed? #agencyowner #agency #personalbranding

The brutal truth about client expectations (and how to exceed them): In 2024... ⚡️ Social is moving at lightening speed. ⚡️ Trends come and go in the blink of an eye. And let's face it... Most brands are playing catch-up. The result? → Pushback on bold, trend-setting ideas. → A frustrated team of creatives. I've seen this disconnect firsthand. The truth is... Clients often aren't on the cutting edge of culture. But that's where YOU come in. 3 STEPS TO TURN HESITATION INTO APPROVAL ⤵️ 1️⃣ Build Trust ↳ Proactively share industry insights & trends. ↳ Communicate openly & deliver on promises. 2️⃣ Own your Expertise ↳ Convey your experience confidently. ↳ Don't be afraid to challenge outdated thinking. 3️⃣ Educate, Don't Dictate ↳ Explain your vision with share data-backed insights. ↳ Paint a picture of potential impact & tell a story. It's a delicate dance 🤓 But one that every client-facing creative must master. When you find that sweet spot - where you're pushing boundaries, while maintaining a strong, trusting client relationship... That's where the magic happens ✨ Marketers, do you agree? How do you navigate client expectations? ♻️ Repost to help marketers in your network. ➕ Follow me, Liz Stone for more marketing insights.

Navigating the world of customer feedback can be tough, especially when it comes to managing your reputation. Whether you're just starting or looking to elevate your local credibility, here are some essential Reputation Management Strategies to keep your business thriving: 1️⃣ Monitor Your Online Presence: Stay vigilant about what's being said about your business within the community. Tools like Google Alerts and social media monitoring can help tremendously. 2️⃣ Respond Promptly: Address customer feedback and inquiries in a timely manner. Show that you value their input and are committed to resolving issues. 3️⃣ Encourage Customer Reviews: Your customers are your best advocates. But people are also busy and will naturally get pulled in other directions which may prevent them from leaving a positive review about your business even after agreeing to do so. So simply ask your customers for reviews. And remind them gently. The more reviews you have, the more those reviews encourage new reviews too. 4️⃣ Transparency is Key: Be honest and upfront in your communications. Building trust with your community can turn first-time buyers into loyal customers. 5️⃣ Handle Criticism Gracefully: Not every review will be glowing, and that's okay. Respond calmly, acknowledge concerns, and offer solutions publicly to demonstrate your commitment to building strong customer relationships. 6️⃣ Stay Authentic: Let your team's personality shine through in your marketing, including social media posts, email campaigns, text messages, Google Ads, and other tactics. Authenticity builds credibility and attracts like-minded customers. Remember, your reputation is your most valuable asset. By implementing these strategies, you're not just managing your reputation — you're shaping it for success! https://lnkd.in/d4NVWiER

Is a negative review keeping you up at night? "Why that 1-star review might be the best thing for your business" Here's a reality check: 94% of consumers have avoided a business due to negative online reviews. But here's the good news: Every crisis is an opportunity in disguise. Let's break it down: •90% of consumers read online reviews before visiting a business •It takes 40 positive customer experiences to undo the damage of a single negative review •45% of consumers say they're more likely to visit a business that responds to negative reviews So, how do you turn a potential crisis into an opportunity? 5 strategies for mastering online reputation management: 1. Monitor your online presence constantly Example: Airbnb's dedicated team tracking mentions across platforms 2. Respond promptly and professionally to all feedback Example: JetBlue's rapid response to customer tweets 3. Encourage positive reviews from satisfied customers Example: Amazon's post-purchase review requests 4. Address negative feedback constructively Example: Domino's Pizza Turnaround campaign addressing criticisms head-on 5. Create and distribute positive content regularly Example: Wendy's humorous social media presence building a positive brand image Remember: Your reputation isn't just about avoiding negatives. It's about actively building positives. ----------------------------------------------------- Drop a 🛡️ if you want to bulletproof your online reputation! P.S. My daily reputation management tips are in the comments 👇

As it turns out, Return on Relationship (ROR) and online reputation management (ORM) have a lot in common. #ROR #ReputationManagement #Business #SMB https://bit.ly/3I3a5ZO

“It takes 20 years to build a reputation and five minutes to ruin it.” - Warren buffet Set your company up for success in 2024 with Proactive Reputation Management solutions. https://lnkd.in/gQvX_5tg #onlinereviews #reputationmanagement

Reputation management is essential in today's digital landscape. With brands facing increasing scrutiny, the right tools can make all the difference in maintaining a positive image and tracking customer feedback. Here are some practical tips to enhance your reputation management strategy: 1. Choose the Right Tools: Look for platforms that allow you to monitor mentions across various channels and gather reviews efficiently. 2. Engage Actively: Respond to reviews, both positive and negative, to show your audience that you value their feedback. 3. Analyze and Adapt: Regularly assess the data these tools provide to understand trends and make informed decisions for improvement. Implementing these steps can significantly increase your brand's trustworthiness and visibility, ultimately leading to stronger customer loyalty and growth opportunities. What strategies have you used for reputation management? Share your experiences below! https://lnkd.in/d_44H3sb