Rakuten reposted this
Introducing Rakuten Mobile AI Assistant 2.0, a new way to access customer support anytime, anywhere. ⚡ This 24/7 AI-powered chat service lets you book in-store appointments, sign up for the Rakuten Saikyo Plan and get answers to your questions. Plus, it's available to everyone – even if you don't have a Rakuten ID – offering personalized, convenient support. Looking ahead, Rakuten Mobile is committed to expanding its AI-powered services to ensure all our customers can benefit from the latest AI-driven innovations. Check out the full announcement here: https://lnkd.in/gp6HR7Dp
伊藤結湖
1d
素晴らしいですね
Small wonder anyone looks at my Profile, but I welcome answers to why you looked. My big wonder now is a literacy development app. I'm looking for something completely different--or for people who can create it. You?
1dYou are announcing it in English and showing an example in English, but I'll believe it when I see it. I certainly have seen a "chat" something in the "support" section of the app, but I am only able to recall MANY examples of failed support and no useful answers to my questions. For the chatbot, I have tried Japanese, too, but so far have failed to find a question that is simple enough for it to help with. I want to believe Rakuten Mobile is moving in a positive direction. I have even had (and reported on) a few positive experiences. Two of them were recent. But my "customer loyalty" has been burned off and it would be quite easy for KDDI or J:Com or a reincarnated eMobile to get my business if'n they really wanted it. (Not so easy for the other two biggies, but those are long stories. LinkedIn hates long stories.) Maybe I'll test it out tomorrow? I always have some questions, though I've already "forged" my own answers for a bunch of them. But I sure ain't hold my breath in eager anticipation.